Hotel Policies

New safety guidelines and procedures

Providing a safe and healthy environment for our guests and colleagues is always a top priority for Hyatt Regency Orlando International Airport – even more so today. In an effort to ensure a healthy environment and in accordance with the state’s orders, we have implemented additional hygiene and safety measures throughout the property. Below is a list of the hotel’s updated safety procedures as well as the modifications that have been made to amenities and activities.

 

 

Updated Safety Procedures

The team has increased the frequency of cleaning and disinfecting of high-touch surfaces and areas including the lobby, front desk, credit card processing machines, guestrooms, restaurants, public restrooms, elevator buttons, the fitness center, all employee areas, meeting spaces, and more.

Hand sanitizer stations will be placed in prominent areas throughout the hotel’s public spaces and entrances.

The updated arrival process will include a transparent service barrier at the front desk for a contact-free check in experience.

The Hotel has implemented social distancing guidance in public areas and will rearrange furniture in the lobby, pool deck, restaurants, and other relaxation areas throughout the property.

Hotel employees will be required to wear protective masks and gloves during their time on-site.

Each colleague will be trained and certified in updated processes for hygiene and cleanliness.

Pool & Gym Modifications

The pool will be open with limited capacity in accordance with directive from the state and local government.       

Pool chairs and gym equipment will be configured to ensure separation between groups of guests traveling together. If you need to move the pool chairs for any reason, we ask that you please ensure they remain at least 6 feet away from other parties.

EVENTS

Meeting rooms will be set according to social distancing guidelines – allowing for additional spacing between seated guests

Additional hand sanitizer and disinfectant wipes available throughout the meeting and event space

Self-service buffets have been eliminated. Custom menus featuring attendant-only served buffets, plated meals, receptions and coffee breaks available

Dining Options

McCoy’s Bar & Grill will be limited to 50% capacity in accordance with the state’s “Phase 2” reopening guidelines.  For updates and hours of operation for each restaurant, please refer to the front desk.

Self-service buffets have been eliminated

One-time only menus will be utilized 

 

 

COLLEAGUES

There will be daily health screening include temperature checks for all colleagues

Protective masks and other PPE will be mandatory

 

OFF-SITE COVID-19 TESTING:

As an extension of Hyatt’s Global Care & Cleanliness Commitment, this property can currently assist with directions for COVID-19 testing at a local facility. See testing fee(s) below.

Testing Fee(s):

Rapid Antigen Test: $65

Testing Details: Testing is conveniently available within walking distance from the hotel main lobby at Terminal A Atrium on the 3rd Level of the MCO airport Before Security Gates 1-69.  The hotel is located on Terminal B on above of Gates 70- 159. Hours: Thursday - Monday, 7:30AM to 3:00PM. Closed on Tuesdays and Wednesdays.

Rapid-result antigen testing, provide results in approximately 15 minutes.

Please visit here for more information or call +1- 407-825-2200.

Tests are performed at a local off-site facility and are subject to availability. See terms and conditions below.

Appointments are not required but can be made here or by contacting AdventHealth directly at 407-825-2200

Terms & Conditions:

Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.

Tests may be subject to test provider’s terms and conditions.

This offering, including availability and price, is subject to change at any time, without notice.

Pet Policy

Your dogs are welcome at Hyatt Regency Orlando Airport, where we’ll be waiting with treats, a bowl, and bed for your pup.

Weight Limits

Dogs may not exceed 40 pounds each or 75 pounds combined, up to two dogs per room.

Fees

1–6 nights: $150 per stay

7+ nights: Please contact the hotel