Hotel Policies

Package Fees: 

-       1-5lbs, $5 per package 

-       5-15lbs, $10 per package

-       15-25lbs, $15 per package

-       25+ lbs., $20 per package 

Firearm Free Facility.  Firearms not permitted.

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

• While at the hotel, we ask that you and your four-legged friend follow our Pet Guidelines to ensure that everyone enjoys their stay:
• Pets are allowed in guestrooms on any floor & outdoor garden sitting area
• Pets are not permitted on the pool deck or in our restaurant
• Per Fort Lauderdale city ordinance, pets are not allowed on the beach. Please contact the hotel for approved pet parks & beaches
• All pets must be housebroken
• Please maintain your pet on a leash at all times in public spaces
• Make sure you keep your Pet Hanger sign on your room's doorknob (provided upon arrival). When you wish to have the room cleaned, please dial “0” to establish a time when you will be out for a walk and housekeeping can service your room. Housekeeping provides daily service between 8:30 a.m. and 5:00 p.m.
• Please clean up after your pet
• Out of respect for other guests, we ask that your dog settles down by 8:30 p.m. If you are leaving the room, please leave a cell phone number at the Front Desk in case of an emergency
• If a pet is disturbing hotel guests due to barking or crying, The Hyatt Centric Las Olas Fort Lauderdale has the right to ask that the pet is taken off property
• Hyatt Centric Las Olas does not assume any liability for your pet's actions while at the hotel

Deep cleaning fees will not apply for guests with service animals

Service animals are allowed in all public areas

• The Hotel allows guests with disabilities to make accessible room reservations in the same way as able-bodied guests (online, over the phone, etc.).
• The Hotel describes the accessible features of a guest room in detail so guests can determine if the room will meet their individual accessibility needs.
• The Hotel Olas holds accessible rooms for reservation by guests with disabilities until all standard rooms of that class or type are sold.
• The Hotel removes an accessible room from inventory as soon as it has been reserved; overbooking of ADA rooms is prohibited.
• The Hotel guarantees that the customer receives the specific accessible guest room or guest room type he/she reserved. This covers bed type, number of beds, bathroom fixtures, etc.