Hotel Policies

Rooms Policy

Any guest 13 years of age or older will be considered an adult and is subject to adult pricing.

Rollaway beds are provided upon request subject to availability at a price of £50 per night.

Connecting rooms are available in order to confirm connecting rooms, please contact the hotel directly.

Should guests require decorations for special occasions, please contact our Hotel team on +44 (0) 20 3301 9090 for Hyatt House and +44 (0) 20 3814 1234 for Hyatt Regency or email us on Please note that bedrooms decorated by guests (including the use of any type of confetti), will carry a professional cleaning services charge of £250.00 per bedroom per stay. Confetti of all kind are not permitted throughout the hotel.


  • Please note that only card payments are accepted at the hotel. Hotel is cashless.
  • Please note that the original card used for booking must be presented on check-in.
  • Government-issued photo ID.
  • Minimum check-in age is 18.

Pet Policy

Our pets are such a special part of our families, you don’t have to leave them behind. While Hyatt Regency London Stratford is not allowed to have pets with you, we welcome them at Hyatt House London Stratford, we just ask you keep them on a lead in a public area. All pets must be house trained.
Per night: £30 per dog
Weight Limits:
Only dogs weighing under 25kg are permitted. Two dogs may be allowed in a room or suite, provided that combined weight is under 40kg.

VAT Policy

Rates are inclusive of 20% VAT (Value Added Tax).
Food & Drink Service Charge Policy.
Please note that a discretionary service charge of 12.5% will be added to your food and drinks bill.

Accessible Rooms

Should guests require accessible accommodation, please contact our Hotel team on +44 (0) 20 3301 9090 for Hyatt House and +44 (0) 20 3814 1234 for Hyatt Regency or email us on to confirm availability. Please note that accessible bedrooms cannot be guaranteed unless this has been confirmed in writing by our Hotel team prior to the arrival. To avoid disappointment, please contact us as soon as possible to check availability and make arrangements.

Smoking Policy

Hyatt is committed to providing a smoke-free environment and any room found to have been smoked in is subject to a smoking fee of £250.