Hotel Policies

Manchester City Visitor Charge

Created for the development and promotion of tourism and the enhancement of visitor experience in Manchester, the City Visitor Charge is a supplementary £1 Charge per room/ unit per night for guests, added to the final accommodation bill. The statutory Charge is collected from all paid accommodation establishments that fall into the Manchester ABID zone. The City Visitor Charge is applicable to all bookings from 1 April 2023.

Pet Policy

Dogs are welcome at Hyatt House Manchester. We allow one dog under 23 kilos per room at a charge of £30 per day, they must be house trained and on a lead in public areas. Pets are not allowed in the guest lounge and food service areas. Service dogs are welcome and incur no additional charges.

Rooms Policy

Any guest 13 years of age or older will be considered an adult and is subject to adult pricing.
Rollaway beds are provided upon request subject to availability at a price of £50 per night.
Please note that only card payments are accepted at the hotel.
Hotel is cashless.
Please note that the original card used for booking must be presented on check-in.
A pre-authorization for the total stay plus £50 per night will be taken on arrival from the valid payment card that was used to make the booking.
Government-issued photo ID.
Minimum check-in age is 18.

VAT Policy

Rates are inclusive of 20% VAT (Value Added Tax).
Food & Drink Service Charge Policy.
Please note that a discretionary service charge of 12.5% will be added to your food and drinks bill.

Accessible Rooms

Should guests require accessible accommodation, please contact our Hotel team on +44 161 359 5550 or to confirm availability. Please note that accessible bedrooms cannot be guaranteed unless this has been confirmed in writing by our Hotel team prior to the arrival. To avoid disappointment, please contact us as soon as possible to check availability and make arrangements.

Smoking Policy

Hyatt is committed to providing a smoke-free environment and any room found to have been smoked in is subject to a smoking fee of £250.

Feather Bedding

Our rooms contain luxury feather bedding if you require any alternatives please contact Guest services who will arrange.