Hotel Policies

COMPLIMENTARY ON-PROPERTY COVID-19 TESTING: 

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Grand Hyatt Zilara Cap Cana has arranged for complimentary on-property COVID-19 testing for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). See pricing below. 

 

TESTING DETAILS

We offer complimentary Antigen test on site. 1 complimentary antigen test per guest per stay. $25 USD per additional antigen test. 1 complimentary PCR test with 7-night min stay / $79 for less than 7-nights.

 

Terms & Conditions:

    Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels who are departing for the U.S.

    A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 7 nights.

    Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans. 

    Minimum stay requirements for large groups/weddings are at the discretion of resort.

    Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

    Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

    Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.  

    Guest may be required to show proof of test status and interrupted travel plans.

    Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay. 

    Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

    Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements. 

    Offers subject to availability and void where prohibited by law.