Hotel Policies


As an extension of Hyatt’s Global Care & Cleanliness Commitment, Grand Hyatt Bogotá has arranged for on-property COVID-19 testing for a fee through May 31, 2021. This is valid for up to two registered guests per guestroom per stay. Tests are subject to availability. See pricing below. 


To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Grand Hyatt Bogotá will offer a special Travel Delay Rate, extending up to 50% off. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property.  

See terms and conditions below. 




Tests are performed at nearby Gencell Pharma. Appointments are required and can be made online at the following website:


Testing Costs:



PCR Confirmatory Test USD $55 / PCR Isothermal Test USD $120. Additional USD $15 for on site tests 


Rapid Antigen Test:

USD $30 Only off site


Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.

  • Offers subject to availability and void where prohibited by law.

Compendium 2020

Missing must haves: Nearby Hospitals, Covid-19 Prevention Measures, Room Service Menu, Convenience List, Directory of Services and Zaitania Spa Menu.

Compendium 2021

Pet Policy

Bringing your dog along to tour La Candelaria? Well-behaved pooches are welcome to stay Grand Hyatt Bogotá and curl up in a sunbeam below your room’s floor-to-ceiling windows. You are free to bring leashed dogs through the front of the hotel, lobby, corridors, and out onto designated verandas. However, we ask that you keep them out of the restaurants and spa, and settle them into your room for the night by 9:30 p.m.

If you check in with a canine buddy, we charge a $35 USD cleaning fee for the first six nights, and an additional $35 USD fee for seven- to 30-night stays. You can bring up to two dogs, but they should weigh a maximum of 15 kilograms apiece; if you stay with one dog, we ask that it weigh no more than 22 kilograms.