Hotel Policies

Pet Policy

Please note pets are not permitted at Park Hyatt Hangzhou. For more questions about our policy, please contact our staff at +86 571 8696 1234.

Safety first, wellbeing always

Due to the development of COVID-19, the hotel will strictly follow the local government’s prevention and control policies. In order to ensure the health and safety of you and other guests, we will ask you to show the Hangzhou Health Green Code and scan the city travel track upon arrival. If you have an entry record after December 11, 2020, please contact the hotel for detailed information on its policies prior to booking. Learn more about how we are focused on maintaining a safe environment for you and your loved ones.

Stay Green

In response to new Zhejiang Province Waste Management regulations, starting from April 15, 2021, hotels will no longer actively provide toothbrushes, combs, bath wipes, razors, nail files, shoe wipes and other disposable products. For enquiries, please contact the hotel.