Hotel Policies

The safety and health of our guests is always our top priority.

In light of the COVID-19 pandemic, we have put in place more stringent measures to ensure the safety and peace of mind of our guests. Some of the hotel’s restaurants, bars and recreational facilities may have limited services.

For inquiries, please contact the hotel directly at +8622 2457 1234.


Hygiene Room TV Remote Sanitizing


· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Alcohol wipes provided in your amenities

· Hand sanitizers by calling the front desk

Dining Outlets

Sanitizing Products at Table Setup

Dining Outlets

· Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, chairs, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

· Use of mask and gloves by all associates when preparing meals and plating dishes

· Alcohol wipes for guests’ use


Front Desk Hand Sanitizer


· Disinfection of key cards

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Mandatory masks for our front desk associates

· Hand sanitizing gels for guests’ use 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.