Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

·         Sanitization of high-touch areas using a high-grade disinfectant

·         Increased frequency of cleaning air filters

·         Alcohol wipes provided in your amenities

·         Complimentary hand sanitizers by calling the front desk

Dining Outlets

·         Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

·         Sanitization of tables, chairs, condiment holders and menus before seating guests

·         Placement of cutlery inside napkins

·         Use of mask and gloves by all associates when preparing meals and plating dishes

·         Alcohol wipes for guests’ use

Check-in

·         Disinfection of key cards

·         Sanitization of counter and table surfaces

·         Sanitization of pens after every guest use

·         Mandatory masks for our front desk associates

·         Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.