Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Room Light Panel Sanitizing

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

Hand Hygiene in Back Kitchen

Dining Outlets

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Front Desk Hand Sanitizer

Check-in

  • · Disinfection of key cards
  • · Sanitization of counter and table surfaces
  • · Sanitization of pens after every guest use
  • · Mandatory masks for our front desk associates
  • · Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 
 
 

Pet Policy

Hyatt Regency Wuxi does not allow pets, with the exception of service animals.