Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

 

 

FAMILY

Check-in

  • Disinfection of key cards

  • Sanitization of counter and table surfaces

  • Sanitization of pens after every guest use

  • Mandatory masks for our front desk associates

  • Hand sanitizing gels for guests’ use

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant

  • Increased frequency of cleaning air filters

  • Alcohol wipes provided in your amenities

  • Complimentary hand sanitizers by calling the front desk

 

 

COUPLE DINNER

Dining Outlets

  • Implementation of a comprehensive food safety management system

  • Sanitization of tables, chairs, condiment holders and menus before seating guests

  • Placement of cutlery inside napkins

  • Use of mask and gloves by all associates when preparing meals and plating dishes

  • Alcohol wipes for guests’ use

 

 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.