Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include: 
GBAC STAR™ Accreditation
The facility is GBAC STAR™ accredited, GBAC STAR™ is a registered trademark of the Global Biorisk Advisory Council (GBAC), Inc. and licensed to ISSA.
This facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities.
Steamed Garoupa Fillet
  • Sanitization of high-touch areas using a high-grade disinfectant 
  • Increased frequency of cleaning air filters 
  • Alcohol wipes provided in your amenities 
  • Complimentary hand sanitizers by calling the front desk 
Cafe Interior Shot
Dining Outlets
  • Assurance of food safety through our ISO 22000 certification, an international standard that defines the requirements of a food safety management system 
  • Sanitization of tables, condiment holders and menus before seating guests 
  • Placement of cutlery inside napkins 
  • Alcohol wipes for guests’ use
  • Use of gloves by all associates when preparing meals and plating meals
Steamed Garoupa Fillet
  • Disinfection of key cards 
  • Sanitization of counter and table surfaces 
  • Sanitization of pens after every guest use 
  • Hand sanitizing gels for guests’ use 
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Pet Policy

The hotel is guide dog friendly. However, we do not allow pet animals to enter the premises. Guests who wish to travel with their pet animal can contact our concierge, who will assist in finding suitable accommodation at a kennel or dog hotel.