Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

GBAC STAR™ Accreditation

Hygiene Room TV Remote Sanitizing

GBAC STAR™ Accreditation

The facility is GBAC STAR™ accredited, GBAC STAR™ is a registered trademark of the Global Biorisk Advisory Council (GBAC), Inc. and licensed to ISSA.

This facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities.


In-room cleaning


· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Alcohol wipes provided in your amenities

· Complimentary hand sanitizers by calling the front desk

Dining Outlets

Sanitized dining table

Dining Outlets

· Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

·Alcohol wipes for guests’ use


Sanitized Front Desk


· Disinfection of key cards

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Pet Policy


Hyatt Regency Hong Kong, Sha Tin does not allow pets, with the exception of service animals. For more information about our policy, please contact our team directly at +852 3723 1234 or email