Hotel Policies

The safety and wellbeing of our guests is our top priority. We have introduced enhanced measures for guests’ safety and peace of mind. They include:


In-room cleaning


· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Alcohol wipes provided in your amenities

· Complimentary hand sanitizers by calling the front desk

Dining Outlets

Cafe Outdoor

Dining Outlets

· Sanitization of tables before seating guests

· Placement of cutlery inside napkins

· Alcohol wipes for guests’ use




· Sanitization of counter and table surfaces

· Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Pet Policy


Hyatt Regency Hong Kong, Sha Tin does not allow pets, with the exception of service animals. For more information about our policy, please contact our team directly at +852 3723 1234 or email