Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

reading

In-Room

· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Alcohol wipes provided in your amenities

· Complimentary hand sanitizers by calling the front desk

Dining Outlets

dining

Dining Outlets

· Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

· Use of mask by all associates when preparing meals and plating dishes

· Alcohol wipes for guests’ use

Check-in

chech-in

Check-in

· Disinfection of key cards

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Mandatory masks for our front desk associates

· Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 
 
 

Pet Policy

 

Hyatt Regency Hong Kong, Sha Tin does not allow pets, with the exception of service animals. For more information about our policy, please contact our team directly at +852 3723 1234 or email hongkong.shatin@hyatt.com.