Hotel Policies

 

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

 

 

In-Room

ASPAC_P034_Mother_and_Daughter_Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 
  •  

    Dining Outlets

    WOH_P363_Leisure_Travelers_Family_Dining_Mom_and_Children

    Dining Outlets

    • Implementation of a comprehensive food safety management system

    • Sanitization of tables, chairs, condiment holders and menus before seating guests

    • Placement of cutlery inside napkins

    • Use of mask and gloves by all associates when preparing meals and plating dishes

    • Alcohol wipes for guests’ use

     

     

    Check-in

    WOH_P345_Leisure_Travelers_Family_Lobby_Rolling_Suitcases

    Check-in

    • Disinfection of key cards

    • Sanitization of counter and table surfaces

    • Sanitization of pens after every guest use

    • Mandatory masks for our front desk associates

    • Hand sanitizing gels for guests’ use

     

     

    These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.