Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Alcohol wipes provided in your amenities

· Complimentary hand sanitizers by calling the front desk

Dining Outlets 

· Assurance of food safety through our FSMS certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, chairs, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

· Use of mask and gloves by all associates when preparing meals and plating dishes

· Alcohol wipes for guests’ use

Check-in

· Disinfection of key cards

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Mandatory masks for our front desk associates

· Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.