Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Mother and Daughter Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Complimentary alcohol wipes provided in your amenities
  • Hand sanitizers by calling the front desk 

Dining Outlets

Dining

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management  system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.