Hotel Policies

Name: Grand Hyatt Hong Kong
Address: 1 Harbour Road, Hong Kong, HK
Telephone: +852 2588 1234

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

Swimming Pool & Sun Lounger Facilities

Open with 50% capacity to ensure social distancing measures are enforced.
Closed to all guests during daily sanitization periods for hygiene purpose.
The pool will be open in time slots, while on-day advanced booking is required for Friday to Sunday and Public Holidays. Please refer to the Guest Advisory Letter in your guest room for booking instructions.
For Monday to Thursday except Public Holidays, the swimming pool is available on a first-come-first-served basis during the time slots indicated below and no pre-booking is required.
Guests shall be invited to return the sun loungers and exit the swimming pool area by the end of each time slot. Subject to availability, guests can enjoy the swimming pool facilities once per room per day.

Time Slots from Monday to Thursday (Excluding Public Holidays)
Round 1: 6:45 - 11:45 AM
Sanitization Period: 11:45 AM - 12:30 PM
Round 2: 12:30 - 2:30 PM
Round 3: 2:45 - 4:45 PM
Round 4: 5:00 - 7:00 PM

Time Slots from Friday to Sunday & Public Holidays
Round 1: 6:45 – 8:15 AM
Round 2: 8:30 – 10:00 AM
Round 3: 10:15 – 11:45 AM
Sanitization Period: 11:45 AM – 12:30 PM
Round 4: 12:30 – 2:00 PM
Round 5: 2:15 – 3:45 PM
Round 6: 4:00 – 5:30 PM
Round 7: 5:45 – 7:00 PM

Outdoor Playground on 11/F

The outdoor playground on 11/F is available for in-house guests to enjoy from now until 31 December 2021. To ensure social distancing measures are enforced, the playground is open in the following time slots and advance reservation is required, please contact Concierge (ext. 1) to pre-book your on-day time slot after check in.

Round 1: 8:00 – 8:45 AM
Round 2: 9:15 – 10:00 AM
Round 3: 10:30 – 11:15 AM
Round 4: 11:45 AM – 12:30 PM
Round 5: 1:00 – 1:45 PM
Round 6: 2:15 – 3:00 PM
Round 7: 3:30 – 4:15 PM
Round 8: 4:45 – 5:30 PM
Round 9: 6:00 – 6:45 PM
Round 10: 7:15 – 8:00 PM

Fitness & Other Recreational Facilities

Fitness Centre is open from 6:30 AM to 10:00 PM with limited capacity to ensure social distancing measures are enforced
Guests must wear face masks in public areas and while exercising, except when consuming food or drinks
No more than 4 persons are allowed at each fitness station, machine, equipment or training group / class
Sauna is temporarily closed until further notice

In-Room

Sanitization of high-touch areas using a high-grade disinfectant
Increased frequency of cleaning air filters
Alcohol wipes provided in your amenities
Complimentary hand sanitizers

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
Sanitization of tables, chairs, condiment holders and menus before seating guests
Placement of cutlery inside napkins
Use of mask and gloves by all associates when preparing meals and plating dishes
Alcohol wipes for guests’ use
Click here to view the operational hours of our restaurants

Check-in

Check-in

Disinfection of key cards
Sanitization of counter and table surfaces
Sanitization of pens after every guest use
Mandatory masks for our front desk associates
Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.