Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
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Sanitizing Front Desk Pen with Staff

In-Room

Housekeeping in room

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers
  • For the safety and well-being of our guests, it is the hotel’s policy to enter a guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice before entering an occupied guest room. We appreciate your understanding.

 

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Click here to view the operational hours of our restaurants

 

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing