Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
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Sanitizing Front Desk Pen with Staff

Swimming Pool & Sun Lounger Facilities

Swimming pool

Swimming Pool & Sun Lounger Facilities

  •  Open with 50% capacity to ensure social distancing measures are enforced.
  • Closed to all guests during daily sanitization periods to undergo a sanitization procedure.
  • The pool will be open in time slots, while tickets for each slot will be distributed from Saturday to Monday and Public Holidays according to the timings below. We ask all guests to arrive according to the timings indicated and will not entertain early arrivals.
  • Guests shall be invited to return the sun loungers and exit the swimming pool area by the end of each time slot. Subject to availability, guests can enjoy the swimming pool facilities once per room per day.

    Time Slots from Tuesday to Friday (Excluding Public Holidays)
    Round 1: 6:45 - 11:45 AM
    Sanitization Period: 11:45 AM - 12:30 PM
    Round 2: 12:30 - 2:30 PM
    Round 3: 2:45 - 4:45 PM
    Round 4: 5:00 - 7:00 PM

    Time Slots from Saturday to Monday & Public Holidays
    Please refer to () for the ticket distribution time of each timeslot.
    Round 1:  6:45 – 8:15 AM  (6:15 AM)                    
    Round 2: 8:30 – 10:00 AM  (8:00 AM)                        
    Round 3: 10:15 – 11:45 AM  (9:45 AM)                 
    Sanitization Period: 11:45 AM – 12:30 PM
    Round 4: 12:30 – 2:00 PM  (12:00 PM)     
    Round 5: 2:15 – 3:45 PM  (1:45 PM)     
    Round 6: 4:00 – 5:30 PM  (3:30 PM)     
    Round 7: 5:45 – 7:15 PM  (5:15 PM)     

Outdoor Playground on 11/F

hotel exterior

Outdoor Playground on 11/F

The outdoor playground on 11/F is available for in-house guests to enjoy from now until 31 August 2021. To ensure social distancing measures are enforced, the playground is open in the following time slots and advance reservation is required, please contact Concierge (ext. 1) to pre-book your on-day time slot after check in.

Round 1:  8:00 – 8:45 AM                   
Round 2: 9:15 – 10:00 AM                         
Round 3: 10:30 – 11:15 AM                
Round 4: 11:45 AM – 12:30 PM
Round 5: 1:00 – 1:45 PM  
Round 6: 2:15 – 3:00 PM      
Round 7: 3:30 – 4:15 PM  
Round 8: 4:45 – 5:30 PM  
Round 9: 6:00 – 6:45 PM  
Round 10: 7:15 – 8:00 PM  

Fitness & Other Recreational Facilities

Fitness Centre

Fitness & Other Recreational Facilities

  •  Fitness Centre is open from 6:30 AM to 10:00 PM with limited capacity to ensure social distancing measures are enforced
  • Guests must wear face masks in public areas and while exercising, except when consuming food or drinks
  • No more than 4 persons are allowed at each fitness station, machine, equipment or training group / class
  • Sauna is temporarily closed until further notice

In-Room

Housekeeping in room

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Click here to view the operational hours of our restaurants

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing