Hotel Policies

Name: Grand Hyatt Hong Kong
Address: 1 Harbour Road, Hong Kong, HK
Telephone: +852 2588 1234

The safety and wellbeing of our guests is our top priority. We have introduced enhanced measures for guests’ safety and peace of mind. They include:

Sanitization of high-touch areas using a high-grade disinfectant
Increased frequency of cleaning air filters
Alcohol wipes provided in your amenities
Complimentary hand sanitizers
For the safety and well-being of our guests, it is the hotel’s policy to enter a guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice before entering an occupied guest room. We appreciate your understanding.

Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
Sanitization of tables, chairs, condiment holders and menus before seating guests
Placement of cutlery inside napkins
Use of gloves by all associates when preparing meals and plating dishes
Alcohol wipes for guests’ use
Click here to view the operational hours of our restaurants

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.