- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitizers by calling the front desk
Hotel Policies
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.
In-Room
In-Room
Dining Outlets
Dining Outlets
- Implementation of a comprehensive food safety management system
- Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
- Assurance of food safety through our ISO 22000:2011 certification, a comprehensive and independently audited food safety management system
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Alcohol wipes for guests’ use
Check-in
Check-in
- Disinfection of key cards
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our front desk associates
- Hand sanitizing gels for guests’ use
Pet Policy
Pets are not allowed at Grand Hyatt Hangzhou. If you have any questions about the policy, please contact our team directly at +86 571 8779 1234.
Firearm Policy
No fire arms allowed!