Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

They include:

IN ROOM

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IN ROOM

·         Sanitization of high-touch areas using a high-grade disinfectant

·         Increased frequency of cleaning air filters

·         Alcohol wipes provided in your amenities

·         Hand sanitizers are available upon request

DINING OUTLETS

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DINING OUTLETS

·         Implementation of a comprehensive food safety management system

·         Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

·         Assurance of food safety certification, a comprehensive and independently audited food safety management system

·         Sanitization of tables, chairs, condiment holders and menus before seating guests

·         Placement of cutlery inside napkins

·         Use of mask and gloves by all associates when preparing meals and plating dishes

·         Hand sanitizing gels for guests’ use

CHECK IN

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CHECK IN

·         Disinfection of key cards

·         Sanitization of counter and table surfaces

·         Sanitization of pens after every guest use

·         Mandatory masks for our front desk associates

·         Hand sanitizing gels for guests’ use

Pet Policy

Please note that Grand Hyatt Beijing does not allow pets to accompany guests, with the exception of service animals. For questions about this policy, please contact our team at +86 10 8518 1234