Hotel Policies
Guest Room and Suite Policy
To ensure a tranquil and enjoyable stay for all guests, we strongly enforce the following hotel policies. Thank you in advance for your cooperation!
Occupancy
No more than 5 people can be in a guestroom
Check in Age
Minimum check in age is 19
Tranquility
Quiet hours are from 9pm-6am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.
Smoke & Drug Free
Our hotel is a smoke and drug-free facility. Should we find any evidence of this there will be a minimum of $250 charged to your room.
Cleaning and Damages
Excessive cleaning needs that result in a delay for the next guests enjoyment of the guestroom, will result in a minimum of $250 charged to your room. Guests are responsible for any damages made in the guest rooms and suites.
Dog Policy
Our pet-friendly hotel invites you to visit Vancouver with your favourite canine companion in tow. Dogs must be leashed in the lobby and all public areas of the hotel.
Fees
The dog fee is $35 plus taxes for the first 6 nights of your stay. For stays of 7 nights or longer an additional fee of $100 plus taxes will apply. Pets left in guest rooms unattended are subject to additional fees.
Weight Limited
Only dogs weighing 50 pounds and under are permitted. Two dogs are allowed in a guestroom provided that the combined weight does not exceed 75 pounds.
Photography & Videography Policy
We encourage our guests to take personal video or still photographs while enjoying your visit for non-commercial purpose.
To ensure enjoyment of all our guests, a written permission from the Hotel is required to utilize our hotel property (indoor/outdoor) for professional portrait photography or videography purposes, including but not limited to Wedding, Engagement, Class, Family and Individual Portraits, Advertising Photography, and Model/Fashion shoots, etc.
Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel property immediately.
For any photo shoot or filming request, please contact our Sales & Marketing Team at 604-683-1234 or salesyvrrv@hyatt.com. Thank you.