Hotel Policies

Pet Policy

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.

Rates are as follows:

Up to six nights — $100 per stay

Seven to 30 nights — $100 additional deep cleaning fee

30 or more nights a fee will be assessed at the hotel’s discretion

Receiving and Shipping Packages

Guests may receive and ship packages through the hotel. A $20 handling fee is charged per box that weight 6 pounds or more. Bell desk can assist with your shipping needs. Hotel accepts packages no more than 5 days prior to guest arrival and name on the packages must match the name of the registered hotel guest.

Destination Fee

A destination fee of $25 plus tax will apply to each night of your stay.

The destination fee includes the following:

$15 F&B Credit at the Eclipse Restaurant (applied directly to room bill)

Premium/High Speed Internet

Unlimited Phone Calls.

Daily refresh of Bottled Water

Rollaway Bed Rental (king rooms/1 per stay)

Access to digital and world newspapers & 7500 specialty publications via pressreader

Package Deliveries(5 lb. limit)

Special San Francisco keepsake at departure

Retail Discount/Loyalty Card to retailers in Embarcadero Center (see participating business and present card at time of purchase for discounts.)

15% Restaurant Discount at various local Hyatt Properties

10% discount on Big Bus sightseeing bus ticket

10% off Rental Bikes at Blazing Saddles Bikes/Self-Guided bike tour through Fisherman's Wharf and the Golden Gate Bridge

10% discount off Red and White Fleet Bay Cruise (views of Golden Gate Bridge, Alcatraz, San Francisco Skyline from bay)

Exclusive $15 Entrance to Madam Tussaud’s Wax Museum

Walking City Tours- Chinatown, Barbary Coast, North Beach, and Fisherman’s Wharf