Hotel Policies

Pet Policy

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.

Rates are as follows:

Up to six nights — $100 per stay

Seven to 30 nights — $100 additional deep cleaning fee

30 or more nights a fee will be assessed at the hotel’s discretion

Receiving and Shipping Packages

Guests may receive and ship packages through the hotel.
A $20 handling fee is charged per box that weight 6 pounds or more. Bell desk can assist with your shipping needs.
Hotel accepts packages no more than 5 days prior to guest arrival and name on the packages must match the name of the registered hotel guest.

Destination Fee

A destination fee of $25 plus tax will apply to each night of your stay.

The destination fee includes the following:

$15 Food & Beverage Credit at Eclipse Restaurant (applied directly to room bill)

Unlimited Phone Calls

Rollaway Bed Rental (king rooms;1 per stay)

Access to digital and world newspapers & 7500 specialty publications via pressreader

Package Deliveries (5 lb. limit)

Special San Francisco keepsake at departure (available at front desk)

Retail Discount at participating retailers in Embarcadero Center (discount pass available at front desk. Present card at time of purchase for discounts.)

15% off food and beverage at OneUp Restaurant at Grand Hyatt San Francisco and Brick & Beam Restaurant at Hyatt Centric Fisherman's Wharf

*10% off on Big Bus Premium or Deluxe sightseeing bus ticket 

50% off Deluxe Comfort Hybrid day rate at Blazing Saddles Bikes and self-guided tour through Fisherman's Wharf and the Golden Gate Bridge (valid at 112 Market Street adjacent to Hyatt Regency San Francisco)

*Walking City Tours with four point of interest to choose from - Chinatown, Barbary Coast, North Beach and Fisherman's Wharf (only included with Big Bus Tour reservation.)

*10% discount off Red and White Fleet Bay Cruise to view Golden Gate Bridge, Alcatraz and the beauty of San Francisco skyline from bay

*Exclusive $15 Entrance to Madam Tussaud’s Wax Museum

*Available at Concierge Desk