Hotel Policies

Pet Policy

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.

Rates are as follows:

Up to six nights — $100 per stay

Seven to 30 nights — $100 additional deep cleaning fee

30 or more nights a fee will be assessed at the hotel’s discretion

Receiving and Shipping Packages

Guests may receive and ship packages through the hotel.

A $20 handling fee is charged per box that weight 6 pounds or more. Bell desk can assist with your shipping needs.

Hotel accepts packages no more than 5 days prior to guest arrival and name on the packages must match the name of the registered hotel guest.

Destination Fee

A destination fee of $25 plus tax will apply to each night of your stay.

The destination fee includes the following:

  • $15 Food & Beverage Credit at The Market (applied directly to room bill)
  • Unlimited Phone Calls
  • Rollaway Bed Rental (king rooms; 1 per stay)
  • Access to digital and world newspapers & 7500 specialty publications via pressreader
  • Package Deliveries (5 lb. limit)
  • Special San Francisco keepsake at departure (available at front desk)
  • Retail Discount at participating retailers in Embarcadero Center (discount pass available at front desk. Present card at time of purchase for discounts.)
  • 25% off any Big Bus Sightseeing Tour (booked via QR code)
  • 10% off food & beverage at nearby Osha Thai (excluding Happy Hour)