Hotel Policies
Destination Fee
A destination fee of $25 plus tax will apply to each night of your stay.
The destination fee includes the following:
- $15 Food & Beverage Credit at the Eclipse Restaurant & Bar
- Unlimited Phone Calls
- Rollaway Bed
- Free Movie Rental
- Package Delivery Fees
- Digital Newspaper and Mags
- Digital Access to Wall Street Journal
- San Francisco Keepsake
- 25% off Big Bus Tour tickets
- 10% off Sushi Kinta Restaurant
- 10% off Harborview Restaurant
- 15% off One Market Restaurant
- 10% off Osha Thai Restaurant
*Bookings on and beyond January 1st, 2023 a destination fee of $35.00/per night plus tax (subject to change) is applied to every room each night of your stay in order to provide the following services and amenities, which enhance the guest experience:
- $15 Food & Beverage Credit at the Eclipse Restaurant & Bar
- Retail Discount at participating retailers in Embarcadero Center (discount pass available at front desk. Present card at time of purchase for discounts.)
- $2 off both Aquarium and Exploratorium Tickets up to 4 per room. Purchase tickets through Concierge.
- 10% off F&B at nearby Osha Thai (excluding Happy Hour)
- Buy one get one free Classic Sightseeing Bus Ticket including Pampinito Submarine Ticket
- Special San Francisco keepsake at departure
- Access to digital & world newspapers via pressreader
- Unlimited Domestic Phone Calls
- Package Deliveries (5 lb. limit)
- Rollaway Bed Rental (king rooms;1 per stay)
- 10% off Sushi Kinta Restaurant
- 10% off Harborview Restaurant
- 15% off One Market Restaurant
Pet Policy
We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.
Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.
Rates are as follows:
Up to six nights — $100 per stay
Seven to 30 nights — $100 additional deep cleaning fee
30 or more nights a fee will be assessed at the hotel’s discretion
Receiving and Shipping Packages
Guests may receive and ship packages through the hotel.
A $20 handling fee is charged per box that weight 6 pounds or more. Bell desk can assist with your shipping needs.
Hotel accepts packages no more than 5 days prior to guest arrival and name on the packages must match the name of the registered hotel guest.