Hotel Policies
Destination Fee
A daily destination fee of $35.00 is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience:
- $15 Food & Beverage Credit at the Eclipse Restaurant & Bar
- Retail Discount at participating retailers in Embarcadero Center (discount pass available at front desk. Present card at time of purchase for discounts.)
- $2 off both Aquarium and Exploratorium Tickets up to 4 per room. Purchase tickets through Concierge.
- 10% off F&B at nearby Osha Thai (excluding Happy Hour)
- Buy one get one free Classic Sightseeing Bus Ticket including Pampinito Submarine Ticket
- Special San Francisco keepsake at departure
- Access to digital & world newspapers via pressreader
- Unlimited Domestic Phone Calls
- Package Deliveries (5 lb. limit)
- Rollaway Bed Rental (king rooms;1 per stay)
- 10% off Sushi Kinta Restaurant
- 10% off Harborview Restaurant
- 15% off One Market Restaurant
Pet Policy
We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.
Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.
Rates are as follows:
Up to six nights — $100 per stay
Seven to 30 nights — $100 additional deep cleaning fee
30 or more nights a fee will be assessed at the hotel’s discretion
Receiving and Shipping Packages
Guests may receive and ship packages through the hotel.
A $20 handling fee is charged per box that weight 6 pounds or more. Bell desk can assist with your shipping needs.
Hotel accepts packages no more than 5 days prior to guest arrival and name on the packages must match the name of the registered hotel guest.