Hotel Policies

PLEASE NOTE: A Resort fee of $35.00 plus tax applied to each night of your stay. This fee includes:

Premium High Speed Internet

Two in-room bottled waters (refreshed during cleaning service)

Kayak or Paddleboard rental through Mission Bay Sportscenter

Business center access

Incoming & outgoing faxes

Fitness center access

Beach chairs/toys (available at the Concierge desk, based on availability)

Bottomless kids cup (Children age 12 and younger drink for free)

Local and 800-number phone calls

Assorted board games, foosball, ping pong, bean bag toss

Discounted attraction tickets (available at concierge desk)

Pool and waterslide access

Daily wellness activity

Nightly In-Room Movie

As an extension of Hyatt’s Global Care & Cleanliness Commitment, our property can currently help arrange for COVID-19 testing at a local facility. See testing fee(s) below.

Testing Details: Free testing available at local Walgreens and/or CVS. Carbon Health located at the San Diego Airport offers guaranteed 72 hour results for about $170 per test. For more information regarding COVID-19 testing, please visit here

Tests are performed at a local off-site facility and are subject to availability. See terms and conditions below.

Appointments are required and can be made [via this link or] facilitated by contacting the hotel directly.

Terms & Conditions:

Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.


Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.


Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.


Tests may be subject to test provider’s terms and conditions.


This offering, including availability and price, is subject to change at any time, without notice.

A handling and storage fee will apply for each package received by the hotel. Prices are per package per day:

Envelope $7
Pack $10
Box (under 17” up to 20lbs) $29
Box (over 17” up to 50 lbs) $48
Plastic cases/luggage/golf clubs $75
Display booth $95
Crates /pallets (up to 48”x40”) $300
Double pallets (larger than 48”x40”) $570
$10 fee will be added to boxes exceeding max weight