Hyatt Hotels FAQs

Q: What is Hyatt's Global Care & Cleanliness Commitment? Is it being implemented at every Hyatt hotel?

A: Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment further enhances our existing rigorous safety and cleanliness protocols and includes:

The GBAC STAR™ cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors to help us fine-tune safety protocols. Visit our Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.

Q: Do all Hyatt hotels and resorts require face masks or coverings?

A: See Hyatt’s Global Care & Cleanliness Commitment policies here.

Q: Does Hyatt’s enhanced cancellation policy apply to reservations made in 2020 or those booked during specific COVID-19 lockdown periods?

A: Hyatt has enhanced its cancellation policy to provide flexibility to help you with your travel planning, and each reservation booked July 1, 2020, and beyond is subject to the cancellation policy disclosed at the time of booking. For complete details, please view our Enhanced Cancellation Policy.

Q: If I want the latest information on the impact of COVID-19 on a Hyatt hotel or resort, where can I go to get a travel update?

A: Hyatt continues to monitor the COVID-19 situation closely and listens carefully to questions and concerns from our guests and colleagues. Please view Hyatt’s COVID-19 Travel Update, which is regularly updated with our latest policies, member information, cleanliness protocols, and face mask or covering requirements.

Q: Does Hyatt support diversity, equity, and inclusion, if so, what is its position?

A: As a global leader in hospitality, Hyatt understands that inclusion, equity, and diversity significantly enhance the quality of our services and the experiences of our guests and colleagues.

Hyatt proudly supports and is deeply committed to actions that help to eradicate inequality and racial injustice with the belief that change starts with action. We have a strong foundation of action to build upon, and continue to do more, especially in the following areas: who we employ, develop and advance; who we support; and who we buy from and work with. Learn more about our commitment to diversity, equity, and inclusion.