Hotel Policies

Resort Fee Policy

A daily resort fee of $40.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience:

Access to HyTides waterpark featuring 30 ft dueling waterslides

a 450 ft. lazy river and children’s splash pad

In-room premium internet access, in room personal coffee & tea maker

(2) bottled waters per stay

In room safe

Unlimited local telephone calls and access charges for 1-800 or 1-888 phone calls

Incoming faxes

Filtered water stations

One hour tennis court time per day

Discounted green fees at Indian Wells Golf Resort

Shuttle service to Indian Wells Golf Resort

Golf bag storage, outdoor games and activities

Mandatory Resort Fee is subject to change.

Pet Policy

We are happy to welcome your traveling canine companions.

To participate in the pet program:
Inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Ask for a referral to a reputable kennel if the Hyatt hotel you are visiting does not offer dog-friendly rooms. All exempt properties have these on file.

Rules and Rates are as follows:

Hyatt Standard $150 USD per stay of 1 night to 6 nights. Additional $150 USD for every 6-night block after that.

One pet with a weight of 75 pounds (34.0Kg) or less. Two pets with a combined weight of 100 pounds (45.3Kg) or less

Pet Friendly Rooms are normally located on ground floors, in specific pet friendly areas of the hotel

Pet Friendly Room types are Standard & Pool View, select Standard Suites, very limited Villas and select ADA compliant rooms

Pet Friendly Room types do not include Penthouses Suites

Non ADA Service Animals are not allowed in restaurants, pool area, spa, or event spaces

ADA Service Animals are not subject to this pet policy. Emotional Support animals are not ADA Service Animals, and as such will be considered as regular pets

Pets must be registered with the front desk, where a dog ID tag, and other items will be provided with a refundable $25 deposit.

A welcome packet, provided upon check-in, will provide complete details of our pet rules and regulations