Hotel Policies

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

The below precautionary and response measures are helping us continue to provide a safe and clean environment:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to Hyatt hotels and help address specific needs and situations when needed.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

PET POLICY

Guidelines for Dog Owners

 

• 1-6 nights: the fee is $75, whether a 1 night or 6 nights stay.

• 7-30 nights: the fee is $75 plus an additional deep cleaning fee of $100. 

• 30+ nights: fee is based on hotel’s discretion

 

To ensure maximum comfort for all of our guests, following the departure of a guest and their pet after a 7-30 night stay, there are certain steps that we must take to ensure the suite is left clean and free from possible allergens. We deep clean carpets, drapes, bedspreads and other linens, and fumigate the suite to remove any fleas etc. 

The cost of performing this extra cleaning is approximately $100.  For this reason, we add a NON-REFUNDABLE cleaning charge to the account when a guest checks-in for 7-30 nights with a pet. 

 

The Hyatt Place brand, limits pets to two (2) household dogs per room weighing less than 50 lbs. each, all dogs must be housebroken.  We reserve the right to refuse dogs that do not meet customary standards for household dogs, based on species, odor or aggressiveness.  Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can make arrangements to be present when your room is serviced.

 

Pets are not allowed in the Public areas, food service areas and pool. We suggest Guest use side or back entrances, and dogs must be on leashes when in public areas.

 

Housekeeping Service (Pets Related)

 

It is mandatory that all guest rooms with pets are required to be serviced by our housekeeper at a minimum every three (3) days.

 

We thank you in advance for your cooperation with this matter.