Hotel Policies

Guest Guidelines for Pets

Guests are limited to no more than 2 household pets per room/suite.

Only dogs weighing 50 pounds and under are permitted. Two dogs may be allowed in a guestroom, provided that the combined weight of both dogs does not exceed 75 pounds.

All pets must be housebroken.

Pets are not allowed in the Public areas, food service areas and pool. We suggest Guest use side or back entrances, and dogs must be on leashes when in public areas.

A fee will not be charged to a guest who requires a service animal.

Pets must be kenneled prior to housekeeping services or a designated time for housekeeping should be prearranged so pets can be removed by or kenneled by owner.

At check in, Hotel to communicate ‘location of ‘dog walk’ area, dogs must be walked in the designated “dog walk” area. Owners must clean up after their dogs. Cleanup kits are to be provided at dog walking area.

Owner should maintain the Pet Door hanger on outside of door at all times.

Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guests pet or its action while at the hotel.

Host to present Guest Pet Welcome Letter and Pet Door Hanger at check-in.

Firearms Policy for Guests of Hyatt Hotels

The safety and security of our guests and associates is of utmost importance

To Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises. Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Guest Packages

Guests can have deliveries sent to the hotel while in-house. When a package is received, it is logged at the front desk and secured with our Gallery Hosts. The guest is contacted by our team and instructed to pick up the package by signing and verifying their identity at the front desk.