Hotel Policies

Pet Policy

At our pet-friendly hotel, Hyatt House Santa Clara we know that no trip is complete without your beloved animal companions.

Pet Fees
1-6 nights: $75 non-refundable pet fee
7-30 nights: Additional $100 cleaning fee

Weight Limits
One dog: 50 pounds
Two dogs: 75 pounds, combined

Firearms Policy

The safety and security of our guests and associates is of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:

·         unloaded

·         secured in a locked, hard-sided firearm container provided by the guest;

·         and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy or its implementation may be addressed to Hyatt’s Global Security department.

Guest Packages

Guests can have deliveries sent to the hotel while in-house. When a package is received, it is logged at the front desk and secured with our Gallery Hosts. The guest is contacted by our team and instructed to pick up the package by signing and verifying their identity at the front desk.