Hotel Policies

Package Handling and Storage Fees

A package handling fee of $5.00 per package will apply. Once your package arrives at the hotel, we can store it for up to 48 hours without an additional charge. Packages not picked up within 48 hours of delivery will incur an additional daily fee of $5. Packages not picked up within 7 days of delivery will incur a daily fee of $10. After 30 days, the hotel reserves the right to discard unclaimed items.


Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Pet Policy

Settle into the best dog-friendly hotel in Los Angeles. Store tasty bones in the compact refrigerator and snuggle up on the sofa. Two dogs may not exceed 75 pounds combined, or 50 pounds individually. For guests staying one to six nights, a $75 non-refundable pet fee will be administered. Guests staying seven nights or more will be administered a $175 non-refundable pet fee, inclusive of taxes. Additional fees may apply if excessive cleaning or repairs are required upon departure.