Hotel Policies

Destination Fee Policy

A daily destination fee of $35.00 is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information. 

List of Amenities:

25% Daily Food & Beverage discount at One Up Restaurant, One up Lounge and Market (Discount will be applied when room key is presented at each outlet)

15% Discount off any Big Bus City sightseeing tour. See concierge for details. 

Exclusive $6 discount Bay City bike rental with San Francisco self-guided tour ($6 off 1 bike or guided tour. Other riders in the group will receive 10% off)

10% Discount at nearby E&O Restaurant and Izakaya Yoki Restaurant for all food and beverage items (excluding Happy Hour offerings)

Fee Waived for one Rollaway Bed booked in a King Room/1 per stay

Unlimited Domestic Phone Calls

Package Deliveries (Up to 5 Packages)

10% Discount off Blue & Gold Bay Cruise. See concierge for details.

Complimentary Photo Copies up to 10 pages

Access to digital and world newspapers & 7500 specialty publications via or Mobile

$5 off California Academy of Sciences. See concierge for tickets

Macy's Visitor Saving Pass - 10% off all regular, sale & clearance-priced merchandise, with a few exceptions

Pet Policy

We are happy to welcome your traveling canine companions. 

To participate in the pet program:

Inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival.

Keep in mind, only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.

Rates are as follows:

Up to 6 nights — $100 per stay

7 to 30 nights — $100 additional deep cleaning fee

30 or more nights a fee will be assessed at the hotel’s discretion