Hotel Policies

COMPLIMENTARY ON-PROPERTY COVID-19 TESTING: 

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Grand Hyatt Rio de Janeiro has arranged for complimentary on-property COVID-19 testing through May 31, 2021, for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). See pricing below. 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Grand Hyatt Rio de Janeiro will offer a special Travel Delay Rate, extending up to 50% off the standard rate. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. See terms and conditions below.

 

TESTING DETAILS

Guests can schedule their appointments online at Richet Medicine & Diagnostics or Sergio Franco Medicine & Diagnostics. It is recommended to schedule appointments 24 hours or more in advance. Test results are provided within 24-48 hours.

Complimentary testing is arranged for guests staying a minimum of 7 nights. 

 

Additional Testing Costs:

Richet Medicine & Diagnostics (1 mile away)

On-site COVID-19 RT-PCR Test: USD $96

Off-site COVID-19 RT-PCR Test: USD $80

 

Sergio Franco Medicine & Diagnostics (1 mile away)

On-site COVID-19 RT-PCR Test: USD $74

Off-site COVID-19 RT-PCR Test: USD $65

Off-site Rapid Antigen Test: USD $45

 

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 7 nights.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans. 

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.  

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay. 

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements. 

  • Offers subject to availability and void where prohibited by law.

 

Resort Fee

 

A daily resort fee of BRL 65.00 per room provides the following services and amenities to enhance the guest experience. In this resort, casted in between beautiful mountains and white sandy beaches, you can find an extensive range of leisure activities available every day of the year. 

  • Daily wellness & Fitness activities (check the schedule)
  • Gastronomy workshops or special activities (check the schedule)
  • One hour complimentary bike experience per person per stay.
  • Beach Service (Chaise lounge & towels).
  • Pool Service (Flavored water, Chaise lounge & towels)
  • One welcome drink at Cantô Restaurant per guest per stay.
  • 10% discount on Atiaia SPA’s treatments.
  • 24-hour access to the gym.
  • Two welcome drinks at Cantô Restaurant per stay.
  • 15% Discount Green Fees at Olympic Golf Course located across the lagoon.
  • Access to Camp Hyatt Kids Club.
  • Sake experience workshop at our Shiso Japanese Restaurant once a week.
  • Chocolate factory class with our Pastry Team once a week.
  • Brazilian Caipirinha Class by our awarded Cantô Bar team once a week.
  • Daily physical indoor and outdoor activities.