Your stay at Park Hyatt Vienna

We are looking forward to your visit. Please find below our policies. If you have any questions, our team will be happy to assist you at any time.

Hotel Policies


Children under 12 stay free of charge in their parents' room. Children over 12 years are considered adults. We are happy to provide a baby crib and an extra bed for children under 12 free of charge. An extra bed for adults is charged at 100 euros per night. 

When booking a second family room for your children under 12, we offer a family discount of 50% on the room rate of the parents' room for the second room, subject to availability.

To make your trip with your child as comfortable as possible, we have the following items and amenities available upon request as part of our Very Important Baby (V.I.B.) service:

  • Baby food, water bottle and bottle warmer, diapers, hot water bottle, baby bottle sterilizer.
  •  Children's bathrobes and slippers for older children

Children under 16 years old can enjoy themselves in the spa when accompanied from 11:00 to 18:00. Outside this period, we allow adults the time to relax.

Children up to and including 6 years old have breakfast free of charge. Children up to 12 years old have breakfast at half price. Children's menus as well as high chairs and coloring books are available in our restaurants.



Your pet is welcome. For our guests traveling with a dog, we offer our Very Important Dog Service.

We charge 35 euros per dog per night for your dog to stay in your room.

The VID "Very Important Dog" service includes:

  • Dog treats to welcome your dog
  • Comfortable dog bed for the night
  • Dog bowl 

Our concierge team will have a map of the city ready with recommendations for nice walks. If you do not have time to walk the dog yourself, a dog sitter service can be arranged upon request.

For further questions such as dog salons, food and other luxury items or if your pet needs to follow certain diets, please contact our reception team directly.

Please be informed that dogs must be kept on a leash throughout the hotel. Dogs are not allowed in the Arany Spa.



Our hotel is a non-smoking hotel. The hotel and all our rooms are non-smoking. Please note that smoking in the rooms will result in an additional cleaning fee of 200 euros. 


Information provided according to § 25 Section 5 Austrian Media Law
An Hof 2 Hotelbetriebs GmbH
Am Hof 2
1010 Vienna - Austria

Represented by the managing director
Barbara Göttling
P: +43 122740 1234

Register entry
Entry in the Commercial Register
Register court: Handelsregister Wien
Register number: FN 359620d
Umsatzsteuer-Identifikationsnummer: ATU66571603

The European Commission provides a platform for online dispute resolution (OS): Please find our email in the imprint/legal notice. We do not take part in online dispute resolutions at consumer arbitration boards.
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Hyatt Hotels & Resorts
Attn: Consumer Affairs
9805 Q Street
Omaha, NE 68127

Liability for links

Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
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