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Front Desk Agent with Face Mask Working Behind Safety Glass

Safety and Wellbeing

True to our purpose  "we care for people so they can be their best" and in compliance with the current requirements in order to reduce the spread of COVID-19, we are currently only allowed to accommodate you if you feel healthy and your stay meets the current requirements of the Austrian federal government.

Currently, only stays with an explicit business purpose or for the purpose of looking after and providing assistance to people in need are permitted.

Furthermore all Hyatt hotels in our region will require face coverings within indoor public areas, which include but are not limited to hotel lobbies as well as meetings and events spaces. Face coverings are required when guests are moving around in the hotel, both indoors and outdoors. This requirement will be in place for the foreseeable future. 

Guests who are not wearing face coverings per our new policy will be asked to wear one. Face coverings will be made available to guests who do not have one. Additionally, we request that all guests practice proper social distancing in hotel indoor and outdoor public areas. Social distancing guidelines are prominently placed throughout all hotels. 

We will continue to require our colleagues to wear face masks at all times and weekly testing is ensured.

For precautionary measures, the following services and facilities will be impacted.

For any inquiries, please contact the hotel directly.

Closed until further notice:

Aurora Rooftop Bar, Eugen21 Lounge, Eugen21 Restaurant, Cyclist, valet parking, Health & Wellness area (no massages/treatments in house)

Limited service available:

Room service for breakfast and dinner only, Mini Bar limited to non-alcoholic drinks

Front Desk Agent with Face Mask Working Behind Safety Glass