Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.
They include:

In-Room

Family Together

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Hand sanitising gels available at the Front Desk

Dining Outlets

Lounge Couple and Wine

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Pet Policy  

No pets are allowed in the hotel during your stay.

Conditions of Entry - Victorian Govenment's COVID-19

Any persons entering these premises agrees to comply with the following “Conditions of Entry”, which have been implemented in accordance with the current Victorian Government’s COVID-19 restrictions relating to this premises for the purpose of keeping patrons and staff safe.

All Patrons attending this licensed premises shall:

  • Provide their name and phone number/email on entry or one member of any group attending the venue together
  • Be refused entry if they display signs of illness
  • Be requested to leave should they display signs of illness after entry
  • Be seated whilst consuming liquor
  • Adhere to social distancing as required including at entry and exit points or where markings are in place
  • Comply with any request to relocate due to patron number restrictions in any area
  • Comply with reasonable directions from staff
  • Consider downloading the Covid-Safe App

Kindly be advised that valet parking is currently available to residing hotel guests only.

Failure to comply with any or all of these conditions may constitute an offence under the Public Health Order and the licensee, their staff or agents reserve the right to remove from the premises any patron not adhering to these conditions under The Liquor Control Reform Act 1998.