Hotel Policies

COMPLIMENTARY ON-PROPERTY COVID-19 TESTING: 

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Hyatt Regency Aruba has arranged for complimentary on-property COVID-19 antigen testing through May 31, 2021, for guests traveling to the U.S. This is valid for up to 2 guests for stays of 4 nights or longer. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). 


See pricing below. 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt Regency Aruba will offer a special Travel Delay Rate, extending up to 50% off the standard rate. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. See terms and conditions below.

 

TESTING DETAILS

appointment only and can be made here: https://medcare.aw/en/hyatt/. This is password protected. For registered guests the password is "regency" (please do not release this information for anyone not yet booked)

 

Additional Testing Costs:

On-site COVID-19 RT-PCR Test: USD $123

On-site Rapid Antigen Test: USD $50

 

Terms & Conditions:

  • Complimentary testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary test (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 4 nights.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans. 

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.  

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay. 

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements. 

  • Offers subject to availability and void where prohibited by law.

Pet Policy

The Hyatt Regency Aruba is a dog friendly establishment. Whether they have two legs or four, guests at the Hyatt Regency Aruba can expect an exceptional level of service. Show your fourlegged friend true VIP (very important pet) treatment.

Your dog will receive a welcome letter, an amenity that includes a comfy bed, food and water bowls and a welcome biscuit. For added convenience, our concierge will be on-hand to provide information on nearby walking routes, pet shops, groomers, vets, and local pet friendly establishments.

Conditions:

Reservations being made with traveling dogs are required to be completed at least 3 days in advance of arrival.

Dogs are not allowed in public areas such as a restaurant, pool, etc. and must be walked in the designated “dog walk” area.

Dogs must be settled by 9:30 pm.

Failure to follow procedures can and will result in the Manager on Duty to contact guest regarding noise complaints and provide kennel options if necessary.

Owner will be asked to complete hotel’s dog friendly letter and provide a cell phone number in order to locate guest in the event of an emergency. If no answer or reply dog will be moved to an approved local kennel.

Owner is asked to contact Housekeeping to arrange a daily cleaning time; otherwise room will not be serviced. The dog may not remain in the room while Housekeeping is providing service.

Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.

Dogs cannot be left uncrated while in the guest room alone.

The service charge does not apply toward service animals.

Please note that the pet policy applies to dogs only as the hotel does not permit cats and other animals.

Safety first, wellbeing always.

Hyatt Regency Aruba Resort, Spa and Casino is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment.

Current efforts we have taken include:

Increased frequency of cleaning and disinfecting of high-touch surfaces and areas

Proper hygiene practices for colleagues, including frequent handwashing, use of alcohol-based hand sanitizer, and wearing of face masks

Prominently placing hand sanitizer stations throughout hotel public areas and entrances

Introducing social distancing guidance in public areas across the hotel

 

What you can expect during your visit:

Masks are available to guests upon request

Breakfast is available daily at Ruinas del Mar from 7:30 to 11:30 a.m.

Lunch is available at Palms Restaurant from 11:30 a.m. to 4:30 p.m. and Palms Bar until 7:00 p.m.  Balashi Bar serves lunch from 10:30 a.m. to 6:00 p.m. daily.

Piet’s Pier is open from 2:00 p.m. to 9:00 p.m.

Dinner is available at Ruinas del Mar from 5:30 to 10:00 p.m.  Piet’s Pier also serves dinner by reservation.

In Room Dining is available from 6:30 a.m. to 10:00 p.m.

The Casino is open from 2:00 p.m. to 2:00 a.m. daily and is smoke-free

ZoiA Spa is open Mondays through Saturdays from 8:00 a.m. to 6:00 p.m. Trankilo poolside treatments are available.

Beach/pool towels are located at the towel hut

Pool chairs have been rearranged to promote social distancing

Delivery of daily toiletries (towels, lotion, shampoo etc.,) is upon request.

Daily drop off is also available.

A current list of destination-specific health requirements may be found at https://www.aruba.com/us/traveler-health-requirements

Firearm Policy

No fire arms allowed!