Hotel Policies



As an extension of Hyatt’s Global Care & Cleanliness Commitment, our property can currently help arrange for on-property COVID-19 testing. See testing fee(s) below.


Testing Costs:


COVID-19 RT-PCR Test:  $80

Rapid Antigen Test: $50


COVID-19 Antibody test:

Sample: blood, result in 48 hours, Fee: $90


Tests are performed on-property at Laboratorio I.L. Familiar located on the 1st floor and are subject to availability. See terms and conditions below.

Appointments are not required, but can be facilitated by contacting Laboratorio I.L. Familiar at (+297) 583-1415 and (+297) 592-0758 or by making an appointment on


Terms & Conditions:

  • Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.
  • Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.
  • Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.
  • Tests may be subject to test provider’s terms and conditions.
  • This offering, including availability and price, is subject to change at any time, without notice.