Hotel Policies

The minimum age to reserve a guestroom is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Guided by Hyatt’s Culture of Care, we are pleased to announce Express Housekeeping – our evolved Housekeeping stayover program for select service properties in the Americas.

Express Housekeeping provides a lighter service, after every 2nd night (every other day), compared to the current full clean after every 3rd night. This program acknowledges the needed evolution for more frequent Housekeeping stayover service in today’s business climate. Building on data derived guest insights, Express Housekeeping is the next evolution of Hyatt’s Housekeeping Guest Personal Preferences (HGPP).

The program is grounded in data and designed to address the most critical touch points in the stayover Housekeeping experience: removal of trash, replacement of towels, replenishment of toiletries, and tidying the bed. Listening to what matters most to our guests is at the core of our decision-making process. Property teams are to use their discretion for all other in-room Housekeeping touch points beyond Express Housekeeping.

Hyatt is committed to providing a smoke-free environment.

There is no smoking allowed in the public areas of the hotel or the guestrooms.

The hotel will apply a $250 + tax cleaning fee to any guestroom that violates this non-smoking policy.

We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Designated outdoor smoking areas are available. Please visit the Host Stand for details.