Hotel Policies

Smoking Policy

Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Pet Policy

Your furry friends are welcome at Hyatt Place Phoenix/ Downtown.

All pets must be housebroken.

Pets are not permitted in public areas, food service area, and pool. Pets must always be leashed when in public spaces.

Owner is responsible for all damage to hotel property. The hotel does not assume liability for a guests pet or its action while at the hotel.

Pet Fee as Follow’s 1-5 nights: the fee is $75

6+ nights: the fee is $150

Only dogs weighing 50 pounds and under are permitted. Two dogs may be allowed in a guestroom, provided that the combined weight of both dogs does not exceed 75 pounds. The fee encompasses this and pets exceeding are at hotels discretion.

Credit Card Policy

A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $50 per night for incidentals.

DEBIT CARD USERS: There is a $50 PER NIGHT authorization placed on your card at check in to account for any incidental charges you may incur including but not limited to food & beverage charges. Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused authorization is released within 7-10 business days after check out, depending on your banking institution.