Austin Hotel FAQs | Hotel Saint Cecilia | Bunkhouse Hotels | Hyatt
FAQs
Hotel Experience & General Information
Our Lounge on property is private for our hotel guests and members. Reservations for parties larger than 4 guests are encouraged but not required. Guests are welcome to make reservations for up to 6 guests. Reservations can be made by reaching out to the Front Desk.
We love parties! Yes. Our team can work with you to host the event of your dreams. You can find more information about our offerings and capabilities HERE.
Yes! Room service is available starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday.
The Lounge is open for food starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday. Drinks are available until 10 pm Sunday – Thursday and 11 pm Friday & Saturday.
The Lounge itself is not available to rent out, but we have several private dining options for small events. Please contact our sales team here.
Unfortunately not. We do not allow any outside food and beverage in the Lounge or Courtyard. Pinatas or confetti cannons may incur a cleaning fee.
Of course. Here’s the address:
(Guest name here)
c/o: Front Desk
400 Josephine St
Austin, TX 78704
If you can let us know if you are planning on receiving anything, we can make sure it arrives safely. If anything arrives for you before you check-in, we’ll hold it at the front desk. We are only able to hold packages for 48 hours before or after reservations. Otherwise, there can be a fee associated with holding packages. Additionally, if packages are over 36 by 36 inches they are subject to a storage fee.
Maybe. Commercial photography is prohibited without express permission. Contact us if you have a request.
Rooms & Amenities
We have 20 rooms spread across our historic estate.
We offer a variety of other amenities and services to inspire and delight, including custom kimono bathrobes, hand-crafted Hästens mattresses, and Grown Alchemist bath products.
In each room, we offer a hairdryer, a flat screen TV with cable, a turntable with sound system, access to a lending library of vintage LPs, rock biographies and poetry anthologies, a fully stocked minibar, apothecary minibar, and mini-refrigerator.
Available upon request (and subject to availability), we also offer a guitar for checkout, steamers and irons, and rollaway mattresses.
While there are no safes in the rooms, we do have a safe on property. Please bring any items to the office that you would like to be stowed during your reservation.
We offer housekeeping stayover service daily between the hours of 8 am – 6 pm. Our housekeepers will also come by in the evening with a turndown tray. If you wish to skip housekeeping service, our DND badges can be placed on the exterior of the door.
Room service is available starting at 7 am and ending at 9 pm Sunday – Thursday and 10 pm Friday & Saturday.
No. All of our rooms are non-smoking, per State law. If we find that you’ve tampered with any of our smoke detectors or have lit up in your room, we’ll charge a $200 fee.
Parking, Travel & Transportation
We are located at 112 Academy Drive in the Travis Heights neighborhood of Austin, Texas, just off the South Congress shopping district.
We offer limited, free on-site parking in our lot. Please pull up to the white gate underneath the “Hotel Saint Cecilia Parking” neon sign to be buzzed in. Availability for parking in our lot is not guaranteed, but alternative options include paid street parking and paid parking next door at Arlyn Studios (200 Academy Drive).
Yes – we have a Tesla charger in our lot available for guests with electric cars. If you do not have a Tesla to J1772 adapter and are in need of one, please arrange with the Front Desk beforehand.
Hotel Facilities
We do not have bikes available for rent, but know all the closest locations for securing a pair of wheels. Ask any of our agents for recommendations.
The hotel has a partnership with Kollective South next door, which is available for guest use. Let the Front Desk team know you are interested in acquiring access during your stay.
No, but we know of several great options in the area. Ask the Front Desk for recommendations.
Our individually-curated retail shops are worth a visit on their own. We offer a host of signature souvenirs, thoughtfully sourced local goods, and one-of-a-kind finds. Save room in your suitcase or if you decide you want something after the fact, our online shops are always open.
Our Front Desk team is happy to offer suggestions and help you fill your days with the best our hometown has to offer. Just ask.
WiFi & Digital
Of course. Check your in-room directory for the wifi password.
Families & Groups
Yes! We love guests of all ages. The holder of your reservation must be 21 or older to check in.
Our child-friendly pool hours are 10 am – 2 pm. All other hours are adult-swim only.
Yes. Just ask the Front Desk if you have any child-specific needs.
Pets
Yes! Well-behaved dogs are always welcome (for a small fee). Pack your pup and we’ll supply a bed, bowl, and maybe a treat or two for your best friend.
Booking & Policies
For payment, we accept American Express, Discover Card, Mastercard or Visa.
Plans change. If they do, we just ask that you let us know by 3 pm local hotel time at least 2 days prior to your reservation to avoid a fee (equal to one night’s stay plus tax).
During peak times and depending on your reservation, our policies may vary, so please refer to the policies specific to your reservation. These can be found during the booking process and in your reservation confirmation email.
We will need to secure your booking with the presence of a credit or debit card up front. Whether we may require the full cost of your reservation up front may vary — but most payments will be charged at check-out, unless stated otherwise. Please check the exact policies for your reservation while booking.
Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.
Cancellation is required 48 hours prior to arrival for most reservations.
Amenity Fee – A fee of $40 per night (pre tax) may be added to your bill so that we can provide the following services and enhancements to your experience according to our standards.
- Daily housekeeping services (including turndown with in-room filtered water)
- Premium Wi-Fi throughout property
- 24-hour concierge services
- 1 complimentary sparkling beverage in the lounge (per guest)
- Guided tours by our general manager
- Complimentary access to The Kollective Gym
- Complimentary parking and EV charger (based on availability)
Lost Key Charge – keys that are lost or not returned at check-out will incur a $150 fee.
Early Departure Fee – Leaving so soon? Please notify the front desk at least 24 hours before you plan to leave to avoid an early departure fee.
Damage Fee – damage to the room/furniture/additional items in the room may incur a damage or replacement fee.
Shipping Fee – leave an item in your room and don’t live in Austin? Happens all the time. We would be happy to arrange to have it sent to you and can add the cost of shipping to your final folio.
Excessive Cleaning Fee – in very rare circumstances, we may maintain the right to charge an excessive cleaning fee, which will go directly to our housekeeping team.
Usually no, but minimum length of stay will vary based on the season and time of year.
You can read our policy here.