Andaz Mayakoba is a beautiful resort tucked behind the gated community of Mayakoba. Every staff member goes out of their way to accommodate you. We splurged and did the upgrade offered at check in and couldn’t have been happier with our ocean front room with plunge pool. We enjoyed riding bikes in t...
Read MoreBeautiful setting in Riviera Maya, Mayakoba gated community which includes access to four beautiful resorts via boat, golf carts etc. Andaz has a great staff (accommodating, pleasant and happy). wide selection of room categories (Beach side & Lagoon side), Easy access across resort via beach cruise...
Read MoreI came here for a friend’s wedding and absolutely loved it! The food was good, the property was beautiful and modern. Highly recommend the eco cruise to see all of Mayakoba, it was educational and a wonderful experience. As part of the wedding party, the Andaz Mayakoba made it easy for the whole gro...
Read MoreStaff are very friendly. Service is excellent. Food is diverse and delicious. The food and drinks are very expensive even for NY standards so be ready to spend alot but the quality and selection is excellent. Rooms are clean and the property was in perfect condition. ...
Loved my first visit to Mayakoba Resort. The breakfast buffet offered a great variety and everyday was a delight. Thanksgiving dinner at Casa Amate was the Best I have ever had, Chef offered a fabulous menu and the preparation was flawless. The staff at Andaz were all friendly, helpful and ensured w...
Read MoreThis property is perfect for families traveling with children. There are so many amenities and restaurants to choose from who were able to accommodate or specific dietary restrictions. The staff is so gracious, warm and welcoming. As a black family that travels across this by far has been our best e...
Read MoreWent to Andaz Mayakoba as a family of 4 prior to Thanksgiving and experience was wonderful. Helped that we had excellent weather throughout our trip but the attention to service was impeccable and the facilities were excellent. All restaurants on site are also great. ...
The hotel exceeded my expectations with its impeccable service, comfortable rooms, and fantastic array of amenities. All the staff was friendly and attentive especially Alex Flores, making my stay truly enjoyable. I highly recommend this hotel for a delightful and stress-free experience....
We really enjoyed our staying for days. Food and all resort is great. We were during the week so it was calm and we could rest without crowds. The beach is nice and there is place to walk around not just seat in one place. I do recommend for staying with kids as well. ...
Andaz is without a doubt one of the best properties in the Cancún area. Perfect for a relaxing getaway with plenty to do on property, great dining experiences, and even better service. Staff is attentive and does a great job anticipating your every needs. ...
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola klaw123452023! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your time with us and had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, César Moreno
Took a group of 30+ coworkers for a week long offsite. Everyone left with a smile on their face! Incredible food, great support staff, beautiful meetings/dinner spaces. Daniel was an amazing partner and ensured our people were cared for throughout the stay. ...
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola matthew705! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of Daniel but in all honesty, the best reward is knowing that all of you had a wonderful experience and left satisfied. We look forward to welcoming you all back again! Regards, César Moreno
Second time I've been here and it was as good, if not better, than my first visit 5 years ago. Don't let the price point fool you - this is the best property that Mayakoba has to offer. Best food, service, and facilities....
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jeremy F! Thank you for your incredible feedback! We are delighted to hear that you had such a positive experience during your most recent stay. We look forward to welcoming you back to The Andaz for another memorable visit in the future. Regards, César Moreno
We were pampered as soon as we were dropped off by our taxi. We were greeted with cool towels (which we needed as it was much warmer compared to where we were coming from). The food, drink, and amenities were fantastic. Perfect place to relax!...
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola imeh733! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, César Moreno
This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely professional, friendly and helpful. The hotel rooms have ...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Ursula H! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed one of the concerts we held here and your experience was impeccable. You should definitely take advantage of the promotions we have for locals! We look forward to your next stay. Best Regards, César Moreno
This is a fantastic property for business or leisure. Staff are exceptional. Its perfect for business or for couples. Probably leas so for small kids or real party animals as its spread out and very peaceful. Rooms are well appointed. Classy place and I would recommend. ...
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DavidOFtraveller! Thank you so much for taking the time to share your comments about recent your stay with us. I am happy to read that you had a wonderful experience. I hope you will come back very soon! Best regards, César Moreno
I have stayed at over 75 different Hyatt properties and the Andaz Mayakoba is now in my top three Hyatts! An amazing property with outstanding Restaurants, thoughtful Experiences and World Class service and staff! We visited every restaurant and enjoyed amazing food, thoughtfully crafted drinks an...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola M79CJjaneth! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of Yareli. I am very happy to read that you got to experience all that we have to offer such as Naum Spa and the eco-tour along the lagoon. We look forward to the opportunity to welcoming you back. Regards, César Moreno
We stayed here for a recent family wedding that was being held at another hotel on the property. We were thoroughly impressed with the hospitality, food and cleanliness of the property. Housekeeping was on point, and transportation on the property and to the neighboring property was prompt and well ...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Mary G! Thank you for your incredible feedback! We are delighted to hear that you had such a positive experience during your recent stay. It's wonderful to know that our hospitality, food, cleanliness, and overall services left a lasting impression. We look forward to welcoming you back to The Andaz for another memorable visit in the future. Regards, César Moreno
Excellent service from everyone at the hotel. Bernardino from guest services was very helpful, professional and provide us with outstanding customer service. The food was excellent in all the restaurants but Casa Amate was amazing....
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Nelson D! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of Bernardino. I am very happy to read that you got to experience our guests favorite, Casa Amate, which is a must in your visit. We look forward to the opportunity to welcoming you back. Regards, César Moreno
My family and I stayed at ANdaz Mayakoba for 7 days. Simply put, the service was excellent from start to finish. The staff was very detail oriented and professional. We felt welcomed and comfortable our entire stay. Our room was cleaned daily, and was left spotless. The staff were very accommodating...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola edencorridon! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us. We are delighted that every detail contributed to a seamless and enjoyable getaway for you and your family. Your kind words about our staff are truly appreciated. Thank you for choosing our resort, and we look forward to welcoming you back for more unforgettable experiences in the future! Regards, César Moreno
Truly an impeccable experience from start to finish. The staff and attention to detail as well as the quality of the room and its furnishing and appointments were above reproach. Additionally, the quality of the meals were of a culinary excellence my wife and I had yet to experience in Mexico on o...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola treeplusbee! Thank you for your wonderful feedback! We're thrilled to hear that you had an impeccable experience from start to finish. It's fantastic that our staff's attention to detail, room quality, and dining exceeded your expectations. Your compliments mean a lot to us. We're honored to have provided you and your wife with a memorable stay. We look forward to welcoming you back for more exceptional experiences in the future. Regards, César Moreno
This was my second stay at Mayakoba and we loved it. We stayed in a beach room this time and it was lovely. We loved swimming at the beach everyday. The staff at the beach and especially Antonio were very helpful. We always had a chair, umbrella and beverages upon arrival. And the water is amazing t...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DBNY2023! Thank you for your amazing feedback! We're thrilled to hear that you had a fantastic time with us. We're delighted that you loved our ambiance and enjoyed our service. Your kind words and enthusiasm mean a lot to us. Thank you for your visit and we can't wait to create more unforgettable experiences for you in the future. Best regards, César Moreno
This hotel went above and beyond my expectations. The only thing I would note is that part of the all-inclusive package, I found myself waiting for times to eat, and it was difficult to get food in between those designated times to eat. If they had a 24/7 food place that was part of the all-inclusiv...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola TheeDanielSan! Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience during your recent stay with us. We also appreciate your comments regarding the All Inclusive and the timings. We hope to have the opportunity to welcome you all back for more unforgettable vacations in the future. Regards, César Moreno
The family had a wonderful stay at the Andaz Mayacoba. The resort is beautiful, the staff is friendly and helpful, and the food is delicious. I enjoyed the activities they offered, such as kayaking, golfing, and yoga. The room was spacious, clean, and comfortable, with a stunning view of the lagoon....
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sfowle! Thank you for your kind words! We're extremely happy that you and your family had an exceptional experience during your recent stay with us. It is great that you enjoyed the delicious food and drinks, encountered friendly and helpful staff and took advantage of the activities offered. Thank you for choosing our resort, and we look forward to welcoming you back for more unforgettable experiences in the future! Regards, César Moreno
I was here for a friend's destination wedding. It surpassed my expectations, beautiful property with all the conveniences. Friendly staff provided excellent service throughout my stay. The complimentary golf cart rides and beach cruisers made it fun and very easy to get around. My room was clean and...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola KimberlyStJohn! We're thrilled to hear that you had a wonderful time with us and that we exceeded your expectations. Your positive feedback means a lot to us. We hope to have the pleasure of welcoming you back for more memorable experiences in the future. Regards, César Moreno
This property is gorgeous. I brought my wife, 3 kids (2,5 & 9), my mom, sister and sister in law. Our butler, Francisco, provided the best service we’ve experienced anywhere. Our waiter, Omar, was great too. ...
César Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola graham s! We are grateful that you took the time to comment on your recent stay in our resort. I am happy to read that you and your family had a wonderful experience. I hope you will come back very soon. Best Regards, César Moreno
Hidden gem. Beautiful lagoons surround you where you can ride bikes and enjoy the sun! Excellent service by the pool - Janet and Ramon always at your service. Some of the best food of any resort! Casa Amate was a special treat - delicious food, great drinks and wonderful service! Everyone you come i...
Read MoreCésar Moreno, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MGonzo2023! Thank you so much for your visit and for taking the time to share your review. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that from beginning to end we were able to deliver that promise to you. I am really happy to read all about the warm and authentic interactions you had with our team. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Regards, César Moreno
One of the best all-inclusive beach resorts you can go to. Every detail is carefully thought off including pickup at airport - we arrived at 1:00 am in Cancun and was nice to have Miguel waiting for us in a luxury transport SUV. Staff are very hospitable and courteous. Food is something to experienc...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola shekhera2015! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us. We are delighted that every detail contributed to a seamless and enjoyable getaway. Your kind words about our staff are truly appreciated. Thank you for choosing our resort, and we look forward to welcoming you back for more unforgettable experiences in the future! Regards, Adam Zilber
My wife and I celebrated our 25th wedding anniversary here and we couldn't be happier. The resort was amazing and the staff even more amazing. The food was excellent and tasty. The beach was clean and beautiful. We used the spa and it was really relaxing. I played a couple of rounds of golf at El C...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FrequentFlier681302! Congratulations on your 25th wedding anniversary! We're honored that you chose to celebrate this special milestone with us at our resort. We're thrilled to hear that you had an amazing experience during your stay. Your kind words about our staff, the resort, the food, and the spa are truly appreciated. We can't wait to welcome you both back for another unforgettable experience. Adam Zilber
Friends and I traveled to the Andaz Mayakoba for a few days of vacation. Our experience was amazing! Food and drinks were delicious, staff was super friendly and helpful, and the resort was truly beautiful! Would go back in a heartbeat!!...
Adam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola dinyell! Thank you for your kind words! We're delighted to hear that you and your friends had an amazing experience with us. It's wonderful to know that you enjoyed the delicious food and drinks, encountered friendly and helpful staff, and found the resort's beauty captivating. We look forward to welcoming you all back for another unforgettable vacation. Best regards, Adam Zilber
This was our third year, the resort is extremely well maintained, yet natural. They keep bicycles and run golf carts to connect inner side to the beach. During the ride, you almost feel you are a part of the environment. The staff is amazing, from room service, drivers, restaurants to lobby and per...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola dnzrnd! Thank you for your amazing feedback! We're thrilled to hear that you had a fantastic time with us. We're delighted that you felt blended in our ambiance and enjoyed our service, and food and beverage offerings. Your kind words and enthusiasm mean a lot to us. Thank you for your visit and we can't wait to create more unforgettable experiences for you in the future. Best regards, Adam Zilber
What an amazing Stay. Starting from checkin to checkout. Best resort I've been to by far. Service was great. Always someone there to help. Plenty of activities within the property. Loved the lagoon tour. Rooms are nice and the bathrooms are huge. Received five-star, friendly, and world-class service...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Madhav70! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay and the team looked after you. I hope you will come back very soon! Best regards, Adam Zilber
This was a family vacation from my mother of 82 years old all the way down to my grandson who has one. Everybody really enjoyed every aspect of this trip, the resort, the service the only thing that became difficult was feeding the little ones quickly enough, as there was generally quite a wait for ...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola roxanne i! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Adam Zilber
I loved the location of this hotel, set among the mangroves with a beautiful beach view. Service was excellent with our personal butler providing support in booking activities and helping us when our flight was delayed. The food and beverage was also wonderful, especially the quesadilla bar at break...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lisbongirl2014! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay despite the flight delay. We hope to see you back again soon. Best Regards, Adam Zilber
From the moment we got to the airport we were treated to excellent service. The hotel is beautiful and clean. The staff is very accommodating. We both said we would go there again. We felt safe and well taken care of the entire time....
Adam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MK C! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Adam Zilber
Anda Mayakoba exceeded every expectation for our family vacation. The property is pristine, rooms are quiet and the staff over delivers. Isa and Omar were so attentive. The food was incredible and the air condition gets nice and cold. The beds are very comfortable, too. ...
Adam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola marysandberg2023! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Adam Zilber
So hard to condense this experience into just a few words but my stay at Andaz Mayakoba was truly a vacation in paradise. My husband and I will DEFINITELY be coming back! THE SERVICE IS INCREDIBLE and the views are STUNNING!!...
Adam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Desiree C! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Adam Zilber
The resort exceeded our every expectation. Our bedroom and bathroom was very clean, and the bed was very comfortable. The air conditioning worked great! The bathroom counter had tons of space so we were able to get ready for a wedding with ease. The staff was super helpful and friendly, and all ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola soozmeister! Thank you so much for your visit and for taking the time to share this amazing review. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that from beginning to end we were able to deliver that promise to you. We look forward to welcome you back to Andaz Mayakoba. Regards, Pascal Dupuis
Can’t say enough about the resort. Everything was impeccable. Staff was awesome. Lagoon pool was great and the beach was great as well. Staff was always willing to help when I asked for things. ❤️❤️❤️...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola trichic13! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. I am sure the team enjoyed serving you as much as you enjoyed your visit. We hope to see you back again soon. Best Regards, Pascal Dupuis.
The check-in process was a breeze and we escorted to our beach-area room via golf cart. Our room was spacious and included 2 balconies and a personal pool for relaxing in private. The property sits in the middle of a mangrove forest and there is plenty of wildlife to be observed wherever you are. Th...
Read MoreAdam Zilber, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Erock212! We are truly grateful for your loyalty and for sharing your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their great results. It is great that you got to experience all that we have to offer. We hope you will come back soon for a longer period. Best regards, Adam Zilber
We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our roo...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola K3411PXdanielo! Thank you for your preference and for sharing this detailed review. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. I am extremely happy to know that the amenities, service, ambiance and culinary offer were all to your satisfaction. For all of us it will be a pleasure to welcoming you back again to the Andaz Mayakoba, Best Regards, Pascal Dupuis
Very different than anyplace we've been. Loved riding the bikes to the beach and walking the beach. It is confiusing at first but after a day or so you can get an understanding of the layout. Admittedly, I have a terrible sense of direction so you might be better!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Elizabeth D! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept. We hope to see you soon. Best Regards, Pascal Dupuis.
This is a great hotel with fantastic service and a great beach. You get around by bicycle and golf carts. The system works very well. The beach has some seaweed coming onshore but the hotel does a good job of handling it. The pools are nice. They play music at the one by the beach all day. The o...
Read MoreGreat overall resort experience, beautiful resort, everything you need to enjoy the sun coupled with great food. I attended a wedding on the beach which was very blissful. I would stay here again if given the opportunity....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Vinay S! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us It is great to know that you enjoyed the whole concept. We hope to see you back soon. Best Regards, Pascal Dupuis.
Great experience, rooms are a bit basic but overall very light and spacious. Great terrace. Very nice and and friendly staff, Front office Manuel, Christian, Roget at the restaurant etc I was happy to ride a bicycle :) boat trip is worth to try! Very knowledgeable Noa (if I am correct with the name...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola S4570UEtatianak! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Andaz Mayakoba is amazing, especially the eco cruise. It’s something that you couldn’t missed if you stay at Mayakoba. Friendly and well attended service crew is another amazing thing. Thank you Andaz, I enjoyed the stay here. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola woonchee99! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
We've been guests at some high end resorts and this one was in the Top Tier. Service, cleanliness, attention to detail, size and style of the suite, restaurant choices (includes the other three hotels within the Mayakoba property), pool and beach. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola erskin5426! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
This beautiful resort was the perfect place to vacation with our new baby and two very happy grandparents. The food was wonderful and service was above and beyond. We highly recommend a stay here! We were glad to be back for our second year!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola yaymaggiemay! Thank you for your visit and more importantly, for your loyalty. I am extremely happy to know that you and the whole family had an enjoyable stay. We look forward to welcoming your return to your home away from home. Best regards, Pascal Dupuis
It was my first stay with with resort, but definitely not the last. I love everything: the buffet type breakfast, the clean beach and the ocean, the friendly and helpful staff, and good quality night sleep. ...
Wonderful stay, highly recommend to unwind and recharge. The property is beautiful and the staff exceptional. Breakfast was great, as was dining at Casa Amate. Biking around was very enjoyable too in the lush greenery!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Shams A! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Located on an incredibly beautiful and lush piece of Land, with great connectivity yet privacy. We had an unbelievable 4 nights at Andaz Mayakoba. we have stayed at Andaz Scottsdale many times, and this was everything Andaz offers (upscale, luxury, privacy, great food/beverage and service with uni...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ryanf260! Thank you for your preference and for having taken the time to write this superb review. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
We had our wedding at Andaz Mayakoba in April 2023 and it was absolutely amazing. The venue, the staff, the food, the planning, everything was absolutely amazing. The team that helped us to plan the wedding was extremely communicative and easy to work with. All of our guests had the best time. If yo...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Dave S! Thank you for sharing your amazing experience with us, It was a real pleasure hosting your wedding and knowing that you had a memorable experience is the best reward. We look forward to welcoming you for the first anniversary to your home away from home. Best Regards, Pascal Dupuis.
Excellent resort! Exceeded my expectations. Great staff and the breakfast is delicious. Beautiful property, LOVE that bikes are readily available and the price can't be beat for this caliber of resort. Definitely will stay here again. Oh and the beds are SOOOO comfy, I didn't want to get up! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola infoF7724NZ! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
I haven't been to Mexico in 10+ years and I was very impressed with the Andaz. The food is delicious and the property is clean and quiet and very safe. My 4 year old twins may have had the best week of their life . . . kids club was great. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola erindoyle00! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you and your family enjoyed our concept and had a well deserved and relaxing getaway. We look forward to the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Cool spaces, Beautiful views, Calm pool/beach vibe. The best buffet breakfast around! Cocina Milagros! Super accommodating staff. Shopping at La Pueblita. Lagoon view room was chic. Taking the water trolly was fun. Lovely Experience....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola pleaseyesplease42! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
My second trip to Andaz did not disappoint. I do wish that I would have chosen all-inclusive package, as the drinks and food, although delicious, are very expensive. However, the resort and rooms are excellent!!!...
Had an amazing, relaxing stay at the beautiful resort. There is so much to explore I can't wait to return. Loved the Lagoon Boat Tour, the Lagoon Pool was super chill and had amazing drinks. Really enjoyed the staff at Cocina Milagro. My service at the spa was excellent! I really loved my whole trip...
Read MoreCame for a friends wedding, we were blown away by the Mayakoba experience, we will absolutely be back. Staff is so attentive, kind, happy and genuine! You can tell they all take pride in their work and truly love what they do. Beyond beautiful there....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola downwardkitty! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed the celebration and had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Our stay at the Andaz Mayakoba was incredible! The resort is gorgeous, with a beautiful beach (including awesome beach beds), a great pool and a great room near the lagoon. Every day our trip was made so much easier by the incredible service from everyone at the resort. Special shoutout to Antionio,...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola charliekeller17! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
We visited for 5 days for a wedding with a few solo days to enjoy the property. The grounds were well kept and beautiful. Loved our room, great view and very clean. The staff was above and beyond with attentiveness and care. Everyone was so wonderful, even in passing. The staff made the trip extra s...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 443kathryne! Thank you so much for taking the time to share your comments about your amazing experience with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
I highly recommend this property. We had 3 rooms for a family vacation and give the Andaz a 5 star review. The staff on the beach were outstanding. Both Mr. Soares the Resort Manager and Mr. Sanchez the restaurants manager were exceptional. The overall property is beautiful....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola maxx20232023! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
I decided to splurge a bit more for this vacation with my adult daughters and I picked a fantastic place! The weather happened to be cloudy with occasional rain for most of our stay — but we hardly noticed. We were so thrilled with all the other amenities that keep us enthralled. This 160-acre area ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jenlinton71! Thnnk you for your visit and for providing us a perfect rating. We are extremely grateful for your very kind words about our resort and amenities. There really is no better reward for us than knowing you are having a great time with us. We really look forward to the opportunity of welcoming you and your family back again very soon. Best Regards, Pascal Dupuis.
I can’t tell you enough about this place. We had so much fun, and the kids were having a blast. Kids club was amazing the stuff were so nice , customers service was above and beyond. Everything was clean and organized. Food was not the ordinary resort food you expect. Everything was delicious. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola HILAMED! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
The facilities and food are top notch, but what made our trip the best vacation ever was the staff. Very friendly and extremely helpful. They went above and beyond every day. I mentioned at breakfast that it was my wife’s birthday and they made a point of making her feel special. You won’t be di...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Laine W! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We love coming to the Mayakoba for short relaxing trips because of the convenience and safety! It is easily accessible to multiple other resorts, has a great friendly staff, and a beautiful lush property. Would recommend to anyone! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 943skye55! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Could not recommend Andaz Mayakoba enough! From touring the property to hosting our events to checking out and reflecting on our trip. Truly have never experiecend a stay like this. Highly recommend booking Andaz Mayakoba for weddings, work trips, presidents club, family reunion, couple get away, ho...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MagsRester! Thank you so much for taking the time to share your comments about your amazing experience with us. I am extremely happy to read that you had a wonderful stay. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best regards, Pascal Dupuis
Great location with a lot of diversity from food to beaches/pools. Great service and a special shout out to Christopher Cadena! He was so attentive and anticipated my needs so well! Thank you, Christopher Cadena! Thank you, Andaz Mayakoba!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola andrewCsndy! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
I met 2 friends at the Andaz. The first day was overcast but we were still able to snorkel. Snorkeling experience was amazing. Saw many schools of fish along the coral reef. The guide was very knowledgeable. We took the free eco tour along the lagoons. Saw many animals including a coati along ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Allie K! Thank you for having chosen us and for taking the time to share your review. I am extremely happy to read about your positive experience. It is great to know that you enjoyed all that we have to offer. We look forward to the opportunity of welcoming you back again very soon. Best Regards, Pascal Dupuis.
I really enjoyed staying at Andaz at the Mayakoba. Great facilities, wonderful staff and a beautiful setting. I really enjoyed both the security and privacy of the destination as well. We were on a business trip - worked well for us....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mburcham2023! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Another level of amazing!! The staff. The food. The rooms. The pools. The beach and beach service. The everything. I stayed for a month and it got fully booked so I was disappointed that I couldn’t stay longer. The stay from start to finish was incredible. Best staff of any hotel that I have e...
Read MoreThis was an absolutely delightful experience. From the moment you arrive on the property you feel like you're in a whole new world. The lush vegetation, spacious grounds, and paved trails that weave through the property make it feel very private. The food options are outstanding. Many options exist ...
Read MoreThe staff at the Andaz was beyond helpful. Every interaction was pleasant, and they made us feel special! Fernando the Cart driver and bellman was wonderful, I can not say enough good things about him. We found some common ground on our rides and he made us feel like family. He was also on time,...
Read MoreJust returned from one week at Andaz Mayakoba Resort and I feel restored, renewed and relaxed. The ease and beauty of this place, coupled with a staff that embraces your every need with kindness, makes it one of our best holidays. The beach is beautifully kept, the rooms are fresh, simple and spa...
Read MoreI was at this property for 5 days for a wedding. The staff is exceptional, the property is beautiful and the amenities are all first class. The event staff managed the wedding with perfection. I strongly recommend this property....
I just had a short stay at the resort with my family and we had such a great experience that we’re considering returning again towards the end of the year. Our butler, Francisco, started preparing for our stay prior to our arrival and helped arrange the transportation, dinner reservations, and was v...
Read MoreWill definitely be back. I am very familiar with the Mayakoba properties and thoroughly enjoyed our family trip to Andaz. The staff is friendly, golf cart access is plentiful, property is well maintained, food prices are what you would you expect for Mayakoba, and the environment provides for the R&...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola GlobalistGSCKPlat! Thank you for your visit and more importantly, for your loyalty. I am extremely happy to know that you had an enjoyable stay. We look forward to welcome your return to your home away from home. Best regards, Pascal Dupuis
The room, beach, and staff were excellent in every way. Peaceful, serene, super clean, no fuss… hopefully you get the picture! Perfect for a couples or family getaway, probably not a good fit for a teenager or young adult looking to party, but that suited us just fine....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola nate25! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
My wife and I celebrated our 30th Anniversary at Andaz Mayakoba. It exceeded our expectations in every way: friendly staff, exceptional dining, fun activities like the Mezcal and Chocolate tasting and boat tour, great beach, good gym, and superior spa. One of our favorite elements was the availabili...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Fritz2034! Thank you for having chosen us and for taking the time to share this retelling of your stay. I am extremely happy to read about your positive experience while celebrating your anniversary. It is great to know that you enjoyed all that we have to offer in Mayakoba and definitely your satisfaction is the best reward. We look forward to your next stay. Best Regards, Pascal Dupuis.
We brought 4 kids 9 and under. The staff anticipated our needs and the service was done with a smile and was incredible. Our rooms were large and had everything we needed. The restaurants had diverse food options and everything was delicious. We had a wonderful time!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola pamandclayton! Thank you so much for your visit and for taking the time to share this amazing review. I am really happy to read all about the warm and authentic interactions you had with our team. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Regards, Pascal Dupuis
I am going to post a much larger review or rather in much longer review. However, this place is a truly five-star experience that is somewhat affordable. It is tremendous value. The grounds are amazing. The beach as long as you’re not in seaweed season is absolutely beautiful. The chairs and/or loun...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola InNewYork! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words from a loyal Globalist. Your satisfaction is the best reward. We look forward to welcoming you in the near future. Best Regards, Pascal Dupuis.
We loved this hotel! The service was exceptional. The grounds and rooms were beautifully maintained and the accessibility to all of the Mayakoba bars and restraunts was beyond what we expected. We also loved all the wildlife sightings. Five stars all the way!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola star445! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us! It is great to know that you enjoyed the whole concept We hope to see you soon. Best Regards, Pascal Dupuis.
Loved the staff. Very helpful and knew English for non-spanish speakers. Great food. Beautiful place, scenery. Will stay at again in the future. Clean room, clean pool, awesome views. Beautiful lagoon. Nice weather, I ran everyday to get my cardio in around the hotel. Nice running trail. The gym is ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola djbrianv! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Our company held its annual staff advance at Andaz Mayakoba and it was the perfect mix of calm, connection and community. Environment provided several ways to connect (pools, beach, restaurants, bars, activities), had an extremely calm ambiance (lagoon, beautiful sunrises, low level of noise) and th...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FSbwilliams! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that all of you enjoyed our concept and had a well deserved and relaxing getaway to recharge. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Everything you could possibly want is ensconced in the Mayakoba Resort. It’s clean, beautifully presented, well staffed and filled with a multitude of activities! Andaz was all of the above, however, the dining experience wasn’t consistent; some good, some mediocre. The in-room snacks and beverages ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Melanie B! Thank you for having choosing us and for taking the time to share your experience. I am extremely happy to read about your comments. It is great to know that you enjoyed all that we have to offer. I also thank you for pointing out some areas of improvement. We really look forward to the opportunity of welcoming you back again very soon. Best Regards, Pascal Dupuis.
Our first trip with our 7 month old baby flying from NYC and Andaz made everything so easy for us. We upgraded to be on the beachfront suite which was worth every dollar. Our butler was amazing and helped provided everything we requested, crib, pack and play, baby bath - thank you! The room was ama...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola AmandaNYC5! Thank you so much for taking the time to share your comments about your recent experience with us. I am happy to read that your family had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Stayed 4 nights, enjoyed experience at Andaz and being able to visit nearby properties for variety of dining options. Rooms large and comfortable, had lagoon room and rides on bike and golf cart to beach were through the mangroves, beautiful property feels private and tucked into the jungle. Can’t w...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Kevin S! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our culinary offer while you connected with the nature in the surrounding area. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
We absolutely LOVED our stay at the Andaz. The staff was helpful, things were clean, the room was always ready to go for us. The property was second to none and made us feel like we were truly in a remote piece of paradise. 100% recommend this for a relaxing vacation in Mexico. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Curious37247467636! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Stayed over Thanksgiving holiday. Had rooms at the beach area which was lovely, felt like a small boutique hotel within in the larger property with its own restaurant, bar, pool as well as being steps from the sand. You do need to take a golf cart to the main hotel for the gym and breakfast buffet b...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola evanv2015! Thank you for your preference during Thanksgiving and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
From the moment we arrived, we were warmly greeted and cared for. Great attention to detail and prompt service that goes above and beyond, including attending to unanticipated needs. There is no need to ever leave this resort as everything you need is there -- an amazing beach, restaurants, golf, t...
Read MoreWe had a lovely stay with two families with school-aged children. The resort was beautiful and well-maintained. The surrounding lagoon and wildlife were gorgeous. Service was excellent across the board, as was the food. Warmly recommend!...
This was our 7th visit to this property for vacation as a family of 4. It's one of our favorite resorts and we will continue to return, as the staff are always friendly and the environment is fantastic for relaxing and getting away from everyday life....
This is a beautiful resort. Very nice facilities. Best part is how nice the help is. They are very responsive and take care of your needs. Food tends to be expensive. But overall is a great resort. Great experience. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jeremy C! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. I am sure our enjoyed serving you as much as you enjoyed your visit. We hope to see you back again soon. Best Regards, Pascal Dupuis.
I cannot say enough about this resort. Not only are the rooms up to date, clean and close to the beach, the grounds are so well kept. The staff is absolutely amazing and very attentive. Not one complaint. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Devawn! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept and the team provided excellent service. We hope to see you soon. Best Regards, Pascal Dupuis.
I had a fantastic stay at the Andaz resort. The rooms were fantastic from the views to the look. The service and staff were always quick and courteous. I had some great interactions with waiters and golf cart drivers. The concierge was the best. They would help you set up everything form dinning to ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola theronsmith! Thank you for your preference and for taking the time to share this review. I am extremely happy to know that your stay with us was exceptional. For all the team your kind words and knowing that you enjoyed the experience all around is the best reward. Thank you again for your visit and we look forward to welcoming you back. Best regards, Pascal Dupuis
Was not expecting a vacation so well put together and how everything was so beautiful was not expecting my stay in Mexico to go so smoothly. I'm trying to Finnish the 200 minimum characters for this review I cannot say how happy and welcom the staff made me feel. Thank you....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola maanders0n! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Great staff, friendly and helpful. Property about 5 years old so lots of newness. Pools and beaches and grounds are immaculate. Lots of restaurant options, food pricey but welcome to post pandemic travel. I’m not a fan of Cancun or Playa, but the Andaz is a huge place with three other hotels also o...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola pkaiser2022! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
Everything is amazing from the beach to the lagoon. The staff was absolutely outstanding. If you get a chance look for Alex Flores. He is the best and will help with any need you may have. He’s just amazing!!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola fwitts79! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Resort was fantastic. Very clean with lots of amenities. Spa was really nice - one of the best we have ever been to. Staff was very attentive and helpful. Food was great as well. Brunch at Casa Amate was better than expected. Came here for a wedding and had a better than expected experience. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola phillipsbobby! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you had an amazing experience and that we surpassed your expectations. We hope to see you back again soon. Best Regards, Pascal Dupuis.
I was wanting a vacation where I could completely relax and unwind. Andaz Mayakoba was perfect for it! The property was so stunning, there were plenty of activities (tequlia tasting, boat tours, water activities) as well as different areas for relaxation (pools, beach, spa). I loved the large variet...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sstreet22! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team. Your comments are a great motivation to all of us. I would like to take this opportunity to know if there is something else you would like to share as I can see the ratings on value, rooms, location, cleanliness, service and sleep quality are only one bubble in contrast to the overall rating in your review of five. Thank you again for your feedback and we look forward to the opportunity to welcoming you back to Andaz Mayakoba. Best regards, Pascal Dupuis
The staff here were very responsive and helpful. We enjoyed our stay and would love to come back sometime. The rooms were beautiful and had snacks and drinks a plenty. The food was amazing. Every meal was delicious, there was not a single thing that I didn't love. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alexhammond15! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
The resort was lovely, the spa was amazing, the food was exceptional. The staff was friendly and helpful you just called upfront and asked for a golf cart to take you to your destination and it was there within minutes. We had so much fun exploring the property on the boat. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jlm3270! Thank you for choosing the Andaz Mayakoba and for sharing your comments. It was a real pleasure having you with us and knowing that you got to experience all that Mayakoba has to offer and had a memorable experience is the best reward. We look forward to welcoming you back again. Best Regards, Pascal Dupuis.
I was nervous to do an all inclusive as the food and drinks never seem to measure up, but to my delight, the food here is AMAZING. The staff was also top shelf. They do use a lot of ice in the drinks, but they are responsive if you ask for less ice. Over and above my highest hopes...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola pr0ach! Thank you so much for taking the time to share your comments about your amazing experience with us. I am extremely happy to know that you had an enjoyable stay and took advantage of our All Inclusive. I hope you will come back very soon! Best regards, Pascal Dupuis
What a magical space, filled with a great staff who welcome each person and works hard to craft an amazing experience. Be sure to visit Cenote and take the eco-tour, wonderful ways to see the lagoon, animals, and plants of area....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kirstengardner2022! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed all that Mayakoba has to offer. We hope to see you soon. Best Regards, Pascal Dupuis.
Loved our stay! Everything was perfect and I would love to come back for a longer stay. So many things to do and too little time. We had a group of 13 and all our needs were met. Staff went above and beyond....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola annL7430CK! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Our entire experience was incredible from the moment we arrived, until the very end. The hospitality, the cleanliness, the food, the activities, and the Mayakoba property are all lovely. Thank you all!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola michellebtucson167! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. We hope you will come back very soon! Best regards, Pascal Dupuis
We just got back from the best stay in this paradise. We travelled with two kids and with another family with two kids. I can’t say good enough things about the staff at the place. They are all so incredibly kind and service minded. We also biked around Myakoba and am not in doubt that this is the r...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kathrinef20222022! Thank you so much for your visit and for taking the time to share this amazing review. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that from beginning to end we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Regards, Pascal Dupuis
Andaz at Mayakoba was the place we chose for our honeymoon and we are so glad! From the beginning, the whole staff was extremely helpful, attentive, kind and friendly. Everyone is happy to help you and get you anything you need! Jose at the pool was phenomenal. The minute he saw us walking into th...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola camilagcosta6! Thank you for choosing the Andaz Mayakoba for your honeymoon and for sharing your comments. It was a real pleasure having you with us and knowing that you had a great experience is the best reward. We look forward to welcoming you back again to your home away from home. Best Regards, Pascal Dupuis.
Our stay was absolutely amazing, we were upgraded to a beach area suite and the resort was just stunning. Service was very good with every staff member being very quick and accommodating to our needs. We would definitely return!!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 430906graceb! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Everything at Andaz was first class. The staff, food and experiences exceeded expectations. I can’t imagine having a more fulfilling stay for our honeymoon. This was our second andaz property to visit as a couple and both were amazing....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola johnwesleylight! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
I rate this place a 20 out of 10 stars!! Beautiful property,, lot's to do and see! Great food and drink! The staff here are fantastic and very friendly. Everyone person had a smile and were quick with a greeting, from front desk to the maintenance staff. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola dbuskey! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Clean rooms, beautiful grounds! Bikes were always available and were a convenient and a fun way to get to/from the beach and around the large property. Breakfast at Cocina Milagro was delicious and the buffet was surprisingly extensive. Beach and pool service was attentive and fast with great drinks...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mattfski! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
This was my 1st time staying at Andaz Myakoba, and will not be my last. Wonderful resort with fantastic amenities. Not to mention the additional resorts you can explore with the sister resorts. This was a work trip, but the Resort made me feel like it was vacation! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola James Randall R! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept We hope to see you soon. Best Regards, Pascal Dupuis.
One of the most beautiful places I’ve ever been. Highly recommend for anyone looking for that touch of luxury and Hying while stealing secluded at a five-star resort. The staff was excellent at anticipating my knees, and making sure I felt safe every step of the way. The culinary experience was outs...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kelleymac2695! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
What an amazing day! I have been to this area plenty, but I have never stayed in the Mayakoba region. This hotel made that first experience very memorable. Hope to be back sooner than later. Unique Mexico experience. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola krispO5223PW! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We were there for 6 nights/7 days. This resort definitely feels luxury. You do need to get around via golf carts or bicycle. The resort did not have a huge crowd, which was a huge plus for us. Granted, we did go during off peak. We were able to get seated right away at restaurants (Tinta De Pulpo, b...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Tour31888993647! Thank you for your preference and for taking the time to share this superb review in our profile. It was a pleasure having you with us! It is so rewarding to know that you were so satisfied with our service. I truly am very proud of our team that managed to exceed your expectations. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis.
Such a relaxing vacation. The ocean view room was beautiful and located close to the pool and restaurants. The staff super friendly and helpful. Loved riding bikes and rides in the golf carts! Highly recommend a visit!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Ann M! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a relaxing getaway. We hope to see you back again soon. Best Regards, Pascal Dupuis.
A fantastic stay at Andaz Mayakoba exceeded expectations. Beautiful surroundings with great service. The hotel is spread over a large location so we were glad that we booked by the beach and we made full use of the free cycles available to get around the resort. Food and service was excellent throug...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DomFiore! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept and what Mayakoba has to offer. We hope to see you soon. Best Regards, Pascal Dupuis.
Amazing experience, great place, a lot of nature, delicious food, The room was spacious, clean and comfortable It was great to be able to ride a bike all around the hotel Good assistant the whole time ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola smartinez410! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We wanted a worry-free week by the water and Andaz delivered! They did a fantastic job of keeping its beaches and water swimmable despite the recent sargasso overgrowths. The free paddleboard, kayak rentals are really convenient. The staff is fantastic and bilingual. The property located in a sectio...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola GplFmly! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
We loved everything about our stay! The gorgeous resort, beautiful oceanfront suite near the pool, and the friendliest helpful staff. Coco our daily breakfast server and Paco our pool server both beyond amazing service. Our golf cart driver Alex was terrific too. Really every staff member we encount...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ruth f! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
Loved my trip here and my girlfriend will be begging me to come back. Marco and Marcos at the beach were amazingly helpful staff and you could tell everyone at the resort genuinely wanted to be there working. Resort is beautiful and activities nearby were amazing....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola greghoward96! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
The resort provided much needed rest and relaxation, quiet and uncrowded. Food was one of the best we have had. Biking around Mayakoba was fun for the family as well as the lagoon tour to see the landscape and wildlife. Special shout out to Alex Flores, Roman and Karina, Daniel and Blanca for going ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Thinker23! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our culinary offer and you had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Our family of 5 stayed here in 2 lagoon splash suites. We should have done 1 splash suite and gotten the room next door. I say that because that room combination has the potential to be sort of connected. The suites were very big. The lagoon side was great and a fun bike ride to the beach. We e...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola aholley2022! Thank you for your preference and for giving us a perfect rating. Indeed, our Lagoon Suites can connect through a alley with a Lagoon View King and a double. So you could have an entire floor for you and your family. We hope to see you back again soon. Best Regards, Pascal Dupuis.
we had a wonderful relaxing break at this beautiful hotel, the lagoon and beach were perfect food was good quality , albeit a bit pricey sometimes , but still never a bad meal, fresh food , clean and fair amount of traditional dishes, rooms were big , clean, modern spacious , all the staff kind and...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Dumplings13! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
From being greeted prior to arrival from our personal butler, to the impeccable service from Marcos and his team on the beach, our week stay at the Andaz was phenomenal, and we can't wait to come back over and over again!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MollyR801! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Regards, Pascal Dupuis
We had such a great experience on our visit. All of the staff were super helpful and friendly. The food was absolutely great. Everything seemed new and clean. We really love riding our bikes or hitching a ride on a golf cart with the staff. I only wish we had longer time to stay and explore. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MonicaDeniseKnapton! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Regards, Pascal Dupuis
Our whole family had an amazing time at the Andaz Mayakoba. The premises are enormous and all in pristine and beautiful condition. The staff is exemplary and always friendly. The cost of food and beverages are very reasonable which at high end resorts is often not the case. We loved the friendly...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jigar P! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Too notch hotel with great service and a tranquil environment. We will be back for sure. Food was amazing, service unbeatable, location breath taking. Staff went above and beyond to help me celebrate my daughter’s 9 year old birthday...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alfredovazquez78! Thank you for your preference and for taking the time to share your feedback in our TripAdvisor profile. It is so rewarding to know that you were satisfied with our service. I truly am very proud of our team that managed to exceed your expectations and assisted your for your celebration. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
From the moment we booked this trip my sister and I were taken care of and had all of our questions answered. The concierge was able to book transportation to and from the airport as well as pre-arrange all of our dinner reservations. From the moment we arrived at the hotel the staff was so incredib...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola gashby2022! Thank you very much for sharing your this superb feedback in respect to your recent stay with us. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff. I will make sure to pass along your comments to the team at Casa Amate and the beach. I have to say that I am truly proud of all our team that managed to exceed your expectations. Your satisfaction is the best reward. We look forward to the opportunity of welcoming you back again very soon. Best Regards, Pascal Dupuis.
The Andaz Mayakoba was a dream!!! Tucked away in it's own secluded resort full of lush greenery, gorgeous flowers, bike paths, gorgeous pools and a magical white sand beach! The Andaz Mayakoba team were incredible and so courteous! They didn't miss a beat! Highly recommend this place!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Melissa K! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. I hope you will come back very soon! Regards, Pascal Dupuis
We had a great time at Andaz Mayakoba. The beachfront room was great and had amazing air conditioning. In room dining and the restaurants were fantastic. The spa was wonderful. I'd go back again without hesitation....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola adambnicely! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience . It is great to know that you enjoyed our whole concept. We hope to see you soon. Best Regards, Pascal Dupuis.
A business group I belong to held its 20th annual gathering at the Andaz Mayakoba in July 2022. The property is so majestic and welcoming. The layout of the guest suites around the property is very well planned. No amenity is more than a short walk, bike ride or golf cart ride away. The bikes wer...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DJJeffGreene! We are grateful that you took the time to comment on your recent stay in our resort. It was a real pleasure having you all with us and knowing that you enjoy the whole experience is the best reward. We look forward to welcoming you back again to Andaz Mayakoba. Best Regards, Pascal Dupuis.
one of the best family resort to stay in Rivera Maya, Andaz has added more food options and services which makes it even more enjoyable, plus the beach club and sotavento restaurant at the beach are amazing, all in all great value for your money....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola yusufamdani! Thank you so much for your loyalty and for sharing these kind words. It is always a pleasure welcoming you all, specially this time for the kids celebration. We look forward to your next stay in your home away from home. Regards, Pascal Dupuis
My family and I had a great experience at this beautiful hotel. The staff and service went beyond expectations. Juan on the lagoon boat was so helpful; we really appreciated him. I wish I could remember everyone's names (our stay was short) because all of the staff made us feel like we were the onl...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola nanciw122! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
If you are in the playa del Carmen area and are looking for a quiet beach vacation definitely check out the andaz mayakoba. The food is excellent and the atmosphere is relaxing. Just remember the andaz is not all inclusive, so bring your wallet....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola bostonguy78! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your stay and had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
The concept of this hotel truly won me over. Imagine a lush, green lined trail along a beautiful lagoon, intersected by paved trails that separate each of the Mayakoba properties. While each of the properties are technically their own hotel, this places gives a cozy, connected vibe while also offeri...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Monica G! Thank you for having choosing us and for taking the time to share this detailed retelling of your stay. As you mention it, our resort is surrounded of lush jungle and beautiful mangroves, all Mayakoba property is very committed on preserving the natural environment and I am extremely happy to read about your amazing experience. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Regards, Pascal Dupuis
Hotel very good and staff accommodating. Had a butler who organised everything and the experience very relaxing. Only negative was air con a little too strong at times and hard to control and some restaurants very experience but you would expect at a 5 star resort. Shout out to Julio who gave us a l...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola williammartin2022! Thank you for your preference and for giving us a perfect rating. I am extremely happy to read about your positive experience with us, although I am sorry that you had some issues with the air conditioning. We hope to have another opportunity to welcome you and the family back. Regards, Pascal Dupuis
We had a great stay here! The hotel is beautiful and located on some of the best beach front in the area. But what really made the stay great was the staff. They were friendly, helpful and attentive throughout our trip, quickly getting to know us by name and anticipate our needs. There are also tons...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola frankdswann! Thank you so much for taking the time to share your comments about your stay with us. I am happy to read that you had a wonderful experience. I hope you will come back very soon! Best regards, Pascal Dupuis
Fantastic stay at this great location. The staff were amazing - friendly, trying to make the stay relaxing, went above expectations. Special call out to team at Beachside restaurant, concierge and valet team at reception. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola anoopa623! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. I am sure the whole team enjoyed serving you as much as you enjoyed your visit. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We have made 3 trips to the Andaz in the last 18 months. This has become our go-to for family vacations. The property is delightful. It is well kept and despite it’s age, appears almost brand new. The staff is exceptional. They make a point to seek you out during your stay to not only ensure you...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola CMacHoya! Thank you so much for taking the time to share your comments about your amazing experience with us but above of all, for your loyalty. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
We went here in Nov 2019 and tried many times to come back but Covid had other plans. We finally made the trip for 8 nights. They treat Globalist status great, rooms were great, staff was great. The resturants are not cheap but the food is very good and overall not a better place in Mexico IMO. This...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola zimmy07! Thank you so much for choosing the Andaz Mayakoba for your family holiday and for sharing your comments. It was a real pleasure to finally having you with us and knowing that you and the kids enjoyed every minute of it is the best reward. All the team look forward to your return. Best Regards, Pascal Dupuis.
We stayed in Andaz Mayakoba(Lagoon View room #1531) to celebrate milestone b'day. 1) Concierge Service Concierge helped arranging all the activities including dinner reservation, multiple eco boat tours, cake order as well as a lot of valuable advice two weeks before we arrive. When we arrive the ro...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 153rubyl! Thank you for choosing the Andaz Mayakoba to celebrate such an important occasion. As you mention it our resort is surrounded with beautiful mangroves, all Mayakoba property is very committed on preserving the natural environment. I am extremely happy to know that you enjoyed all that the complex has to offer and service and food were to your satisfaction. Thank you again for this amazing review and look forward to the pleasure of welcoming you back again. Best regards, Pascal Dupuis
Great resort in a seclude paradise full of green vegetation with great people always going the extra mile to attend any need/want... The food is amazing in every single restaurant and their customer service is top notch. Like my kids said..I could live here... ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola willicha2016! Thank you so much for taking the time to share your comments about your amazing experience with us. I am very happy to read that you and your family had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
My fiancé and I went to this restaurant every morning during our stay at Andaz Mayakoba. During our trip I proposed and wanted our time in Mexico to be special. Thanks to the chefs, waiters, and other staff at Cocina Milagro every day started out wonderfully. We are both vegan and expected to be eat...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rockyljewell! Thank you for your preference and for taking the time to share this superb review in our profile. We would like to congratulate you on your engagement and we wish you many years to come to celebrate. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Thank you for highlighting the hard work of our team members. I truly am very proud of our team that managed to exceed your expectations. We look forward to welcome your return to Andaz Mayakoba, hopefully in the near future. Regards, Pascal Dupuis
I have traveled all over the world. THIS PROPERTY IS TOP FIVE on my list of experiences. This place is heaven on earth, they thought of everything. Every element is high end. Every excursion is curated to meet the highest standard. The food is five star and the service is A1. Every staff member I en...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola elle7782! Thank you for your preference and for having taken the time to write such a detailed review. I am extremely happy to know that your stay with us was exceptional. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
What an amazing hotel! The property is so beautiful and the staff is so friendly and helpful when needed! We were here for my brothers wedding and it was stunning! The breakfast Buffett was awesome, we ate there every morning! I didn’t want to leave! Thank you for such a great experience of our vaca...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola leahaugliano21! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
Property is great overall, really cool concept. Most important for me was how great all staff are meeting and exceeding my needs. I felt like they really cared about everything. Great service and great food !! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola WorldT82! Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
My wife and I stayed at Andaz in May (we stayed last May-2021 as well) and had a great time! The service is awesome and the property is beautiful. Daniel at the front desk took care of us last year and this year and remembered us...he is great!. Did the free boat tour with Juan and he is a real t...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola SAS5151! Thank you for your visit and more importantly, for your loyalty. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their amazing results. Thank you again for this amazing review and look forward to the pleasure of welcoming you back again to Andaz Mayakoba. Best regards, Pascal Dupuis
This resort and the rooms are beautiful and kept very well. The suite room was huge and the pool attached was awesome. The views of the lagoon are beautiful and very peaceful. The staff here is amazing. Super friendly, responsive and quick service. We got everything we asked for so quickly and hous...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola christineyu626! Thank you for your preference and for giving us a perfect rating. I am extremely happy to read about your positive experience with us. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
We had a fabulous family vacation at the Andaz for five nights. We have two young boys and traveled with another family with two young children. The resort is very family friendly and the resort grounds are beautiful, offering the opportunity for bike rides through the jungle-like grounds and comple...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola margaretrboyle! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. Thank you for highlighting the great job of Paco! We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
We enjoyed our stay immensely. We have been reflecting on how great the experience was. My hat goes off to the entire staff- they were so pleasant and welcoming and the whole experience exceeded our expectations. Everyone we met by was special, friendly and genuine. Alex Flores always greeted us wit...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Pascal M! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your time with us and you had a well deserved and relaxing getaway. I will certainly make sure to share your compliments with Alex and Andrea, I am sure it will encourage them to keep the good work. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
All the staff were exceptionally welcoming and customer service driven. The resort was impeccably kept and all the people that worked there were so friendly and happy. It truly made my time there a memorable experience....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Flyinalex! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort and our team. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Overall great experience. I loved having the ability to travel around the resort on bikes. The jungle feel and large property gave a great community feeling. Food was amazing, beautiful presentation of all meals. Staff were so friendly and accommodation. Really great place. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rumblestiltskin! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your experience all around. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis.
My partner and I booked three nights at the Andaz Mayakoba as a celebration for my graduation from graduate school. We arrived on a quiet Monday afternoon and were greeted by the cheerful and friendly staff. Our room overlooked the lagoon, which was a great view, and the atmosphere was very peaceful...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Michael_Rebekah! Thank you for your preference and for having taken the time to write such a detailed review. I am extremely happy to know that your stay with us was exceptional. For all the team your kind words and knowing that you enjoyed the experience all around is the best reward. Also, thank you for recognizing the team at Casa Amate, one of the Top 250 Restaurants in the Gastronomical guide of Mexico. It will be my pleasure to share your compliments with them. Thank you again for your visit and we look forward to welcoming you back. Best Regards, Pascal Dupuis.
We normally stay at hotels. This was a resort. Every single encounter of staff was a level 10 customer service. Our concierge...Celeste...was unreal at listening and ensuring we had a fantastic visit. We were there for 5 nights, and never felt trapped or isolated. We had no reason to leave the facil...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Kevin M! Thank you for choosing the Andaz Mayakoba and for sharing your comments. It was a real pleasure having you with us and knowing that you that you enjoyed every minute of it is the best reward. Also, thank you for recognizing Celeste from the Concierge team. Your comments are a great motivation! We look forward to welcoming you back hopefully in the near future. Best Regards, Pascal Dupuis.
The hotel and overall property is beautiful. So many great place to eat all around Mayakoba. Beaches were kept clean in spite of seaweed. Spa is great. Service is unreal. Close to playa del Carmen. Fun!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lmfriedfeld! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We just came back from a 6 night stay at the Andaz Mayacoba. It’s a gorgeous property and you have access to neighboring properties Banyan Tree, Rosewood, Fairmont - they shuttle you back and forth or you can bike around. Ask for Adrian’s lagoon tour, Armando at Cocina Milagro to make you his speci...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FrankieRaymose! Thank you for choosing the Andaz Mayakoba and for sharing your comments. I am extremely happy to know that your stay with us was exceptional. For all the team your kind words and knowing that you enjoyed the experience all around is the best reward. We look forward to welcoming you back again to your home away from home. Best Regards, Pascal Dupuis.
My family had such an amazing time at the hotel. The service was amazing! We loved the access to the bicycles and the golf cart rides. The staff made us feel so welcomed. The rooms were beautiful. Ours overlooked the lagoon....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola keishatorian! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay and the team took good care of you. I hope you will come back very soon! Best regards, Pascal Dupuis
Everyone was so kind, the resort is gorgeous - plenty of pools, restaurants and beachfront areas. Friendliest staff, so kind and patient!! Would definitely recommend and will visit again! Private pools in the suites are great :) ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola E9339YYsteph! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Fantastic hotel; we had a lovely 6 days at the hotel! The location is breathtaking and I have to say that the personnel is super friendly, we mannered, super helpful and always with a smile! A range of very good restaurants, the breakfast it’s very tempting and the service, another time, very frien...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Anorlando! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We were dazzled by the property, the service, our beachfront room and the lagoons/magroves. Loved loved loved the boats and their "captains." For us, the only disappointment was that we liked the food at another hotel better. But, guests of any hotel in Mayakoba are encouraged to try the restaurants...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Sheri S! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We stayed here for an all-inclusive work incentive trip for 4 days and the resort is gorgeous! Food was amazing! Cocktails are a must at Casa Amate! The Lagoon boat tour was one of our favorite things. Such a large property and allows you to see all the other resorts as well. The service wherever yo...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Seaside52774297722! Thank you for taking the time to share this superb review in our profile. It was a pleasure having you with us! I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
Beautiful property and excellent service. Their team make it special including food, bell service, shuttle crew, front desk, concierge. All nice smiley people there to help. Cleaning staff were top notch. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Cgy-Canada! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Great resort! The location and proximity to the beach is such a huge plus at this resort! I don't know that I could stay anywhere else along the Mayan Riviera! I would recommend a beach front room, the views is just amazing!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola beto641! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. We hope to see you soon. Best Regards, Pascal Dupuis.
This was our eighth trip to the Andaz Mayakoba. It's just a perfect hotel that isn't the Las Vegas style chaos of Cancun. Excellent staff in striking surroundings. It has a great variety of restaurants (although they are a bit expensive and the menus are a bit stale. So much nature here and a great ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DonPotato! Thank you so much for your loyalty and for taking the time to share your kind comments. I am really happy to know that you and your family had a remarkable experience once more. We look forward to welcome your return to your home away from home. Best regards, Pascal Dupuis
Had previously been to the Mayakoba properties at a different resort as a couple. We were very pleasantly surprised with the Andaz and would recommend to other families. The quality of the rooms and the level of service was exceptional. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Robin S! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Resort is good, food is ok but the staff and location (proximity to beach, golf, tennis and restaurants at other resorts in Mayakoba) make it a place worth visiting again. Great for family getaways with a lot of stuff for kids to do!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 442neelp! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience. It is great to know that you enjoyed the whole concept and our team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
This resort exceeding expectations in every way! The food, environment, and most of all the service were out of this world. Our kids ages 2-8 had a blast, as did their parents :) They loved the pool, lagoon and Kimbo. We loved riding the bikes, trying out all the restaurants and having so many opp...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola BMarshall5! We are grateful that you took the time to comment on your recent family stay in our resort. It is so rewarding to know that you were satisfied with our service and amenities. I truly am very proud of our team that managed to exceed your expectations. I will make sure to pass along your comments to Denisse, Paco and Gigi as it will serve as a great motivation for them to keep the great work. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
The hotel is amazing. Spotless clean. The restaurants and the food are great. Lots of choices. The Soravento restaurant is right on the beach, you literally can have a candlelight dinner barefoot on the sand, gazing at the stars and listening to the soft sounds of the ocean. The facilities are be...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola irene1111706! Thank you for your preference and for sharing your comments about your stay at Andaz Mayakoba. It was a real pleasure having you with us and knowing that you enjoyed every minute of it lifts our spirits. We are extremely grateful for your very kind words about our resort, services and attentiveness of our team. There really is no better reward for us than knowing you had a great time with us. Thank you once again for your review and we hope to see you soon. Best Regards, Pascal Dupuis.
We always expect consistently good things from the Andaz Mayakoba and this was no different. Casa Amate and the beachfront restaurant Sotovento are both EXCELLENT. Alberto who is one of the managers at the beach area is very caring and made us feel welcome and helped us with everything that we neede...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola SPfromNYC! Thank you for your preference and for giving us a perfect rating. I also thank you for pointing out some areas of improvement. Your satisfaction is our best reward. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Mayakoba is truly paradise. We had a most enjoyable stay at the Andaz which we thought to be just the perfect energy as we have 2 small children. Not too loud, but also not too sleepy. The beach and grounds are extraordinary. Overall the service was also great....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Navigate559474! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept We hope to see you soon. Best Regards, Pascal Dupuis.
Every part of our trip to Andaz Mayakoba was amazing. First of all, Mayakoba itself is a beautiful enclave that felt so secure. So much to do and explore between the beach and lagoons without ever having to leave the resort. Andaz was the resort (out of the 4) that we chose to stay at and are so gla...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Natasha T! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We liked the hotel esp for the beach, variety of restaurants which you can use at any of the 4 hotels. Breakfast at Milagros, drinks at caffe amate and cooking class with Sandra de la Mora esp good. Lagoon side rooms have no view of interest unless you have one of the lagoon access rooms. Plenty...
Read MoreThe Andaz Mayakoba Hotel is beautiful and very clean. Service great. Lovely staff. Always friendly and accommodating. We had a beautiful view of the beach facing the pool. Great restaurants. The spa is wonderful too!...
My wife and I went to Andaz Mayakoba for our honeymoon and it was an amazing experience. We spent every day at the beach, Javier and Antonio catered to our every need and they provided an amazing customer experience. All of the staff was extremely accommodating and helped us explore all of the resor...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JFellows90! Thank you for choosing the Andaz Mayakoba for your honeymoon and for sharing your comments. It was a real pleasure having you with us and knowing that you had an amazing experience is the best reward. Also, thank you for recognizing some team members. Your comments are a great motivation! We look forward to welcoming you back again to your home away from home. Best Regards, Pascal Dupuis.
This was our 3rd visit to the Andaz Mayakoba with our family, our 5th visit to the Mayakoba complex this decade. On this trip some extended family and friends met us in Mexico. No one was disappointed. We traveled from Nashville to Cancun. The direct flight a breeze. Customs in Mexico was easy ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Maps613253978789! Thank you for having choosing us once more and for taking the time to share this retelling of your stay. I am extremely happy to read about your positive experience. It is great to know that you enjoyed all that the complex has to offer. We really look forward to the opportunity of welcoming you back again, hopefully very soon. Best Regards, Pascal Dupuis.
We came as a family of 8 to celebrate my dad’s 80th birthday. From the teens to the octogenarian we had a wonderful time. The kids loved getting around by bike and the older ones by buggy. The food was delicious at each of the Andaz’s 5 restaurants - we tried them all! The beach is well kept and be...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola LaraHoltz1! Thank you so much for taking the time to share your comments about your amazing experience with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
The Hotel was pristine and the staff incredible. They did an excellent job of taking care of all the guests and were very impressive on how quickly they knew who we were and what we liked to eat and drink. They made sure to accommodate everyone....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DJAC47! Thank you for your visit and more importantly, for your loyalty. I am extremely happy to know that you had an enjoyable stay. We look forward to welcome your return to your home away from home. Best regards, Pascal Dupuis
This was some of the best service we have ever received. Talk to Marco, the concierge to get great insights about the hotel. The food was amazing, great cocktails at Casa Amate, the Mixologist was talented and knowledgeable. The service at the beach was incredible, the staff worked hard and were by ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear elizabethkhickman20! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and for celebrating your 10 year anniversary with us. I am really happy to read that you had a memorable stay and you got to experience all that Mayakoba has to offer. I hope you and your family will come back very soon! Best regards, Pascal Dupuis
We spent four nights, capping a two-week trip to the Riviera Maya. Our beachfront room was magical, especially the spacious balcony. We cannot say enough good things about the staff; to a person, friendly, helpful, highly professional. Initially, the scope and scale of the resort with the long pat...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Charlene B! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
From the moment we arrive we felt the tranquility and beauty of the property and the staff is welcoming and happy. It was very easy to move around whether you needed a golf cart a bicycle or a walk the beach was beautiful the food was terrific and a service as well. I highly recommend this property ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola tgibby12! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept and our team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
What a wonderfully relaxing experience we had at Andaz Mayakoba! From the moment you arrive, throughout your stay and upon checking out the attention to detail, kindness and helpfulness of the staff was superb. The property, facilities and rooms are great. It feels like an escape and was so relaxing...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola naimah_allie! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Amazing place big tnx for Aldo and Fernando. They both change out experience at Andaz. Will come back to reaort again just because of these two peoplE who are there for you all time. Its the only place I would go many times without hesitation ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Namdab! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. I am sure that Aldo and Fernando enjoyed serving you as much as you enjoyed your visit. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We had the best time, Property and staff were great. Beach sand was clean , beach staff was veery helpful. food and bar staff were very good. We love the property location and safety of beach patrolling daily....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mikealt0! Thank you for your visit and for giving us a perfect rating. I am extremely happy to know that you had an amazing experience with us. I hope you will come back very soon! Best regards, Pascal Dupuis
The Andaz is incredible luxurious peaceful relaxing wonderful for the children but still luxurious for the adults. Beautifully designed and incredible interiors everywhere. Beach is private and perfect. Food out of this world. Staff and service incredible. Couldn’t recommend enough. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ruthrose31! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you had a memorable stay. I hope to see you back very soon! Best regards, Pascal Dupuis
Cheerful and helpful staff everywhere on the property. Service was wonderful, our beachfront room was clean and had a great view and direct access to the beach. Highly recommend it for a special occasion or romantic weekend getaway....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola fjc192022! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I hope to see you back very soon! Best regards, Pascal Dupuis
This was our 3rd time at the Andaz and they always deliver. Service is impeccable. Food is not just good for a resort, but good by NYC restaurant standards. Great for kids as well. Service around the lagoon pool was a little inconsistent, but that was our only complaint. Aldo the concie...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola bcaplin! Thank you for your visit and more importantly, for your loyalty. I am extremely happy to know that you had an enjoyable stay and appreciate your observations regarding the service at the lagoon pool. We look forward to welcome your return to your home away from home. Best regards, Pascal Dupuis
Relaxing hotel with great service. Not too big not too small. Really enjoyed the beach and drinks at Sotavento. Room service was great. Nice to walk the property grounds in the morning. Nice bourbon bar in Casa Amate....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola frankjr202! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Mayakoba has two off the charts resorts, Rosewood and Banyan Tree. I would sasy the the Andaz is about 80% as good as those two, for about 1/3 of the cost. So for us it was a no brainer. Rooms are pretty, spacious, and clean, and ours had a beautiful view of the ocean. The staf is incredibly fri...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Barry K! Thank you for having choosing us and for taking the time to share this retelling of your stay. I really would like to personally thank you for taking the time to provide such great feedback as it serves as a great motivation to all of us! We really look forward to the opportunity of welcoming you back again very soon. Best Regards, Pascal Dupuis.
This is our second time staying at the Andaz Mayakoba and we cannot wait to return. The grounds are stunning, the rooms- spacious and modern, and all design elements are carefully thought through. We were traveling with an 11 month old and a 61/2 year old and felt taken very taken care of. The kids ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola tinytwister! Thank you so much for taking the time to share your comments about your recent visit. I am extremely happy to read that you and your family had a wonderful experience. We look forward to your return! Best regards, Pascal Dupuis
The staff, food and accommodations were first class. We went for a wedding weekend and we couldn’t be more pleased with the experience at Andaz. Our room was a very specious ocean front. The beds were very confortable. The food was delicioso. The overall surroundings were beautiful. I highly reco...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Lili E! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you had a memorable stay. I hope to see you back very soon! Best regards, Pascal Dupuis
Food far exceeded expectations. Highly recommend getting the quesadillas and tamales at breakfast. Resort has logistics down pat— there is always a golf cart waiting to get you where you need to go, and bikes always available. Beach was clean, staff was helpful, and service was impeccable. We did th...
Read MoreWe are a family of four with two young kids. We debated cancelling this trip due to COVID concerns and safety warnings. We are so glad we didn’t cancel!! Holy cow, this property is absolutely beautiful and the staff is so caring and lovely. My kids had a blast and we will be talking about this trip ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola amysZ7399AW! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you had a memorable stay and our team pampered you. I hope you and your family will come back very soon! Best regards, Pascal Dupuis
This property is phenomenal and the staff is absolutely lovely. For families looking to travel now: we almost cancelled this trip due to COVID concerns and safety warnings. We are so glad we went!! We felt completely safe and the entire time. Our kids had an absolute blast. We will be talking about ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola stewartrimkus! Thank you for choosing us and for providing us a perfect rating. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return. Best Regards, Pascal Dupuis.
My friend and I spent 4 nights at Andaz. Very friendly greeting. Very large complex and you need to plan time to be picked and taken to beach or if staying at beach to get to the restaurants in the front of complex. If you are comfortable riding bikes they have more than enough, but careful after da...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rob1466! Thank you for your visit and for sharing your experience. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
This hotel is beautiful and well kept. The staff is very courteous and all willing to help and point you in the right direction. It is a very nice oasis for your relaxation plans. Would recommend and would stay here again on my future trip to Playa del Carmen. Only improvement would be on the food, ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mauriciolopezg91! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Due to Covid and news reports about violence in and around the area, we wanted to book a stay on one property, skipping the usual "explore the area with a rental car" mode. We wanted safety and a beautiful location - and we got that and much more. The staff at the Andaz was amazing. Every person the...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Live2TravelReview! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about your holiday. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay with the available activities in the complex. There really is no better reward for us than knowing you had a great time with us. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Such a beautiful place and well-run property with super friendly staff! Special shout-outs to Adrian, who gave us a wonderful boat tour of the Lagoon, and Yuritzi, who operated the Quesadilla station at breakfast (don't miss the huitlacoche). So sorry that our 7 days in paradise ended yesterday. Alr...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola josh742022! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their amazing results. I hope you will come back very soon! Best regards, Pascal Dupuis
My wife and I recently visited Andaz as part of a wedding at the neighboring Rosewood complex. We truly enjoyed our stay. The hotel and all its accompanying facilities are beautiful and top notch! The food was out of the world. We would gladly stay here again....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jasonndriscoll! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Andaz is amazing! Beautiful, picturesque views, clean facility, friendly staff is pretty much what I look for when I go on family vacation. Now.. let's talk about the staff.. they went beyond the call of duty to make sure our stay was memorable. I'm going to specifically shout out a huge thank you f...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mgwally! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. Thank you for reflecting it in your score! We look forward to the pleasure of welcoming you back again to Andaz Mayakoba. Best regards, Pascal Dupuis
The service is incredibly good. There were two persons dedicated to help us with everything. This made the difference. The hotel is fantastic. The are some options for dinning, all of then are good options with good food, but the wine list need to be improved. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rodrigog245! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We just returned from an amazing stay at Andaz Mayako Resort. It was truly a beautiful property, and the service we received from Celeste, the concierge was outstanding. Also Mariana and Daniel at the front desk was outstanding. The food was delicious, and getting around on the bikes was fantastic! ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola BeatrizCharleston! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
We had such an amazing time at the Andaz - Mayakoba. The staff are super helpful and the hotel has such a good vibe, its extremely peaceful and such a good place for a fun and enjoyable vacation. Looking forward to our next vacation ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola M0rris2212! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us and the team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
This resort far exceeded my expectations. The property was incredible, both on the beach side and the lagoon side. The staff was amazing to us and the service was impeccable. They staff catered to our every need and we felt so well taken care of. The food was out of this world at every restaurant. W...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sonjasmiranda! Thank you for your preference and for giving us a perfect rating. Your kind words serve as a great motivation to all of us. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
My primary concern was safety because I was a solo female traveler. The Andaz Mayakoba is a place I would recommend to all my friends because it truly felt so safe, relaxing and retreat like. Everything you need is at the resort. The spa is lovely, food is delicious and the staff is super attentive....
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Divya B! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay and you felt safe and pampered. I hope you will come back very soon! Best regards, Pascal Dupuis
Wonderful beach front at Andaz Mayakoba. White powdery sand and turquoise sea. This hotel's main quality is the fabulous staff. Best service my wife and I have experienced. Food was superb and the grounds are beautifully manicured....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MarkoRobbo! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
The anti-resort resort: embedded in lagoons and thick mangroves and palms so that you feel you are immersed in nature, the Mayakoba Andaz provides a vacation of simplicity, beauty, privacy, and sophistication. The service is wonderful--people are friendly and cannot do enough for you. I had a delici...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ancess2022! We would really like to thank you for your loyalty and for taking the time to share this superb review in our profile. We truly appreciate your generous words about the hotel and ambiance, especially especially highlighting the great service of our staff. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis.
The property and friendly staff can’t be beat! Great rooms, great food and drinks, and great service. We always feel safe and well taken care of here. Also a very easy trip from the Cancun airport, which makes it even better!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jessicaaj0nes! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. Thank you for reflecting it in your score! We all look forward to the pleasure of welcoming you back again to Andaz Mayakoba. Best regards, Pascal Dupuis
We had a terrific experience at Andaz Mayakoba. The rooms were beautiful and well maintained. Service at the beach and pool and in general was excellent. AM clearly cares about its guests and the staff goes out of its way to accommodate your needs any special requests. The only issue was the a/c did...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ssjauhar! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. Thank you for reflecting it in your score! On the other hand, I am extremely sorry about the air conditioning and if the mattresses were not particularly comfortable. We will of course work in some improvements there. Thank you again for this review and look forward to the pleasure of welcoming you back again to Andaz Mayakoba. Best regards, Pascal Dupuis
Amazing location, great family vacation. Food choices are limited. The spa is excellent with great choices of treatments. The lagoon boat ride was fun for the kids. The beach I a little too windy during this season. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alviabuaf! Thank you so much for taking the time to share your comments about your recent experience with us. I am happy to read that you had a pleasant stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Lucky to get away during the Omicron wave to this real getaway. Great beach with plenty of sunbeds and loads of shared bikes always available to get around on. Nice food and many of the staff were very good indeed although some fell a bit short, possible as my Spanish is very basic and maybe their ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 464jaynes! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your time with us and had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Terrific stay for our family of 4 (2 adults, 2 teens). Beach and service at the beach made our trip. Great set up even if COVID drama wasn’t in high gear. So appreciated the staff’s commitment to a great, safe stay. Complimentary Covidctesting on site before coming home a terrific help...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mrcopeland! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
The staff at the Andaz Mayacoba Resort were incredibly helpful and accommodating. The rooms were very clean and they provided a surplus of snacks and waters free of charge. The property is enormous and there were staff driving golf carts around the property ready to pick us up within 5 minutes max. ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jessica F! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Beautiful resort and their dedication to green, conservation, protecting wild life and maintaining the trees and general natural foliage of the area were incredible. Service, food, room and general project were 5 star. I highly recommend....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Traveler789006! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Everything exceeded my expectations! The food, atmosphere and especially the service were just exceptional. My guests are still talking about their experience here. This property had a way of making you feel like you had the whole place to yourself, it wasn’t overly crowded. We hope to be back! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola vsinopoli928! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you had a memorable stay. I hope to see you back very soon! Best regards, Pascal Dupuis
I stayed here with my wife and enjoyed that it had a beautiful beach, but also well manicured grounds with trails through vegetation. My wife loves the beach and I was glad to have two beautiful pools to relax by and bikes to wander the expansive resort....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola TimboSlice85! Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Thank you for hosting us for the 2nd time in 6 months. Pascal the GM is omnipresent. He is visible everyday across the property engaging with the staff and guests at every moment. He made us feel like family. From what we have witnessed, he is an exceptional leader. Leadership casts a long shado...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola CMacHoya! Thank you for your preference and for taking the time to share this superb review in our profile. We are extremely grateful for your very kind words about our resort, services and attentiveness of our team. There really is no better reward for us than knowing you had a memorable stay once more with us. Thank you again for your review and we look forward to see you all back again at your home away from home. Best Regards, Pascal Dupuis.
Staff are extremely friendly and accommodating. They go above and beyond to assist their guests. The rooms, restaurants, beaches and overall resort was very clean. The beds in the rooms are extremely comfortable. You will not be disappointed with this resort....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola K505ENannac! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again very soon. Best Regards, Pascal Dupuis.
Most beautiful place in Mexico, amazing resort, Rooms are big and very confortable, staff is amazing super helpful. Full of activities, very clean and well maintained. Location is great close to Playa del Carmen....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola hanzgrg! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience. We hope to see you again soon. Best Regards, Pascal Dupuis.
The entire staff was great at Andaz and we had a wonderful stay. The food and variety of food at all 4 of the Maykoba resorts was top notch. We felt safe and secure the entire time and COVID restrictions were adhered to wonderfully. However, I can't say enough good things about Denisse as our con...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jjako14, Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay and that Denisse took great care of you. Thank you for recognizing her hard work! I hope you will come back very soon! Best regards, Pascal Dupuis
This was our first time in Mexico and I couldn’t be happier of my hotel choice. Andaz stuff is so helpful, attentive, ready to help you with anything. Hotel territory is well-maintened, beautifully landscaped. Rooms are spacious, decorated in style, extremely clean. Amazing food. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ksemeljanova! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
We went away with a large group of friends for a long weekend, and we were not disappointed. It was easy to get to. The grounds are extremely well maintained, and the beach and pool areas are absolutely beautiful. Our rooms were immaculate, and the bed was incredibly comfortable. The staff could...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DebP110! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to know that you enjoy your stay altogether. I hope you will come back very soon! Best regards, Pascal Dupuis
We hosted our annual President's Club trip for top salespeople at the resort. Service was extraordinary. The rooms were very large, spacious and well maintained. All of the restaurants had incredible food offerings. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Richard W! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
For me it was first time at Hyatt Andaz. Super clean and beautiful property. well maintained. Staff is well trained. Friendly. Food choice was great. Location was excellent. We saw few times Raccoon roaming around but I guess that could be part of the natural surrounding. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola AndyShah77! Thank you for choosing us and for providing us a perfect rating. I am extremely happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept and our team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
The wait staff and all employees were kind, friendly and over-attentive! The rooms were spacious and beautiful. Everyone was happy and very impressed with the service everywhere. I definitely recommend this experience!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola arobinsonsb! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
beautiful property and amazing service, its always fun to return to Andaz there beach front bi-level suites are spacious and beautifully decorated with great amenities, best of part is in front of the beach ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola yusufamdani! Thank you so much for your loyalty and for taking the time to share your comments about your recent experience with us. It is always a pleasure to welcoming you. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We spent 4 wonderful days at this resort to celebrate our wedding anniversary and the experience was amazing. The level of cleanliness and service at the hotel was simply outstanding. Each restaurant was delicious and we were happy to see so many COVID protocols in place. We will definitely return ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jennifer B! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference to celebrate your wedding anniversary. I am really happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
A beautiful destination with a caring and outstanding staff. The food was exceptional with many options for dining. The attention to details was unsurpassed. Can't wait to go back. A very very special place....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola CWOOD28! Thank you for choosing us and for providing us a perfect rating. I am very happy to read that you had an amazing experience with us. It is great to know that you enjoyed the whole concept and our team took good care of you. We hope to see you soon. Best Regards, Pascal Dupuis.
Wonderful hotel with attentive staff. Room clean and beautiful and generously sized with oversized shower and resort amenities. Absolutely gorgeous beach with excellent beach restaurant and other included resorts allowed restaurant charges to your room. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola CeTX, Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
The Andaz property is part of the larger Mayakoba complex just north of Playa del Carmen. It is the newest of the four resorts at Mayakoba and this is evident when you visit the other resorts. It is important to note that this report is split into the interior Lagoon ‘main campus’ and beach ‘satel...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola SH2276Des, Thank you for your preference and for this retelling of your stay. Your satisfaction is our best reward. It is great to know that you enjoyed all that Mayakoba complex has to offer. We hope to see you back again soon. Best Regards, Pascal Dupuis.
All staff were greeting me with smiles and addressing me by my name, no matter where i went. I also truly appreciated them asking if i had any allergies before ordering food (i do not, but i can imagine this is crucial for a lot of people). All staff went above and beyond to make my stay so memorabl...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Vanessa B! Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team. I hope you will come back very soon! Best regards, Pascal Dupuis
I love this hotel and the Mayakoba resort! Beautiful grounds, very attentive staff and lots of activities - you really don't have to leave the resort. The food and restaurants are 5 star! Highly recommend visiting all the properties for dining. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Paradise01850739652, Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
We got married at Casa Amate in Andaz Mayakoba! The coordination was smooth and the experience was truly magical! We highly recommend this resort for weddings or a nice getaway ! The whole team is very helpful, with great attention to details. We will be back!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alexandredubois129! Thank you so much for choosing the Andaz Mayakoba for this magical occasion. For us it was a real pleasure being part of your celebration. We will be looking forward to welcome your return. Best regards, Pascal Dupuis
Fantastic trip! Service and guest experience exceeded our expectations. Property is beautiful and rooms were really clean. We were there during hurricane grace and hotel management and staff took such great care to ensure guest safety and ongoing communication. Majority of hotel operations resumed ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cprk305! Thank you for your visit and more importantly, for your loyalty. I am extremely happy to know that despite Hurricane Grace you had an enjoyable stay. We look forward to welcome your return to your home away from home. Best regards, Pascal Dupuis
This was our first trip since December 2019 because of the pandemic. It was thoroughly enjoyable and relaxing, it felt very safe , social distancing was excellent as was cleanliness. Plenty of sanitiser everywhere....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jackiesidoli! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
We stayed 11 days in this great hotel (for the 2nd time this year already) and every day was exciting. We are already looking for the next opportunity to stay at this resort. The hotel itself is great, the staff and management very guest-focused and service-minded, but having access to the great gol...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola bjoernla! Thank you for your loyalty and for giving us a perfect rating. Your satisfaction is our best reward. I am sure our staff enjoyed serving you as much as you enjoyed your visit. We hope to see you back again very soon. Best Regards, Pascal Dupuis.
Andaz Mayakoba is an amazing property! Worth a splurge any time of year, but especially if traveling during the summer months when floating seaweed covers the shores of the Mayan Riviera. Between the floating barriers they've erected and lots of manual labor, they do incredible job keeping the beach...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cvptravels! Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. Thank you for your kind words about our resort. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Absolutely loved everything about this hotel and will return as soon as possible. I recommend staying in the beach area since most of the day is spent in this area, either at the beach or by the pool. Rooms are spacious and modern since hotel was built not too long ago. The ambiance is relaxed and p...
Read MorePascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Alexandra B! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We also hope to see you back again very soon. Best Regards, Pascal Dupuis.
We were pleasantly surprised to find this level of quality and service at the Andaz. Since we have not traveled to Mexico in quite some time, we did not know what to expect. Nevertheless, comparing the Andaz Mayakoba to other global resorts, this property still distinguishes itself. Thank you for a ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Malcom Noyes A! Thank you for your preference and for sharing your kind words with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and I am extremely happy to know that we were able to deliver that promise to you. Your positive comments really serve as a great motivation for all of us. We look forward to welcome your return to Andaz Mayakoba. Best Regards, Pascal Dupuis
My husband and I felt like we were so pampered by the staff and loved everyone there! Also being able to explore the entire mayakoba resort and take advantage of the amenities on other campuses was great too. Everything was very clean and COVID conscious, and there’s even COVID testing ON SITE. The ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Vivian S! Thank you for choosing the Andaz Mayakoba for your honeymoon and for sharing your comments. It was a real pleasure having you with us and knowing that you got to experience all that Mayakoba has to offer and had a memorable experience lifts our spirits. We look forward to welcoming you back again to your home away from home. Best Regards, Pascal Dupuis.
My husband and I stayed here for our anniversary weekend. This hotel was perfection. The staff was extremely nice and always assisted us with our needs and questions. The property is very modern & clean. The food was amazing, such great quality! We will definitely be returning with our families. M...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Leydiana P! Thank you for choosing us to celebrate your anniversary and for sharing your comments about your amazing experience. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their amazing results. We look forward to your return. Best regards, Pascal Dupuis
We were at the resort for our daughter's wedding. There were some last minute issues with flowers, etc. Probably due to translation. The resort is beautiful and fun to get around on bicycles or golf carts. Our only problems were getting reservations in the restaurants and for the lagoon boat ride wh...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lpkoze! Thank you for your preference and for sharing your comments. I am very happy to know that you enjoyed this significant date and I thank you for your feedback as well. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Wonderful trip, everyone was so kind and accommodating and we really enjoyed the property and our stay! Definitely recommend the spa to relax and our husbands loved the driving range for golfing! Highly recommend ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola The_halally, Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay visiting the spa and the golf camp . I hope you will come back very soon! Best regards, Pascal Dupuis
The property and staff make create an unmatched flow and pace. The beach furniture is comfortable. The scale of the hotel creates an 'instant familiarity' which gets you right in vacation 'mode'. Next time we have to bring a friend for our son. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola michael c, Thank you for your preference and for giving us a perfect rating. Your satisfaction is our best reward. We hope to see you back again very soon. Best Regards, Pascal Dupuis.
This is a very nice resort in a good location. The staff were top notch all over the resort. As a guest you are made to feel like a priority in this friendly resort. The grounds are very nice with lots of wildlife. We ate at most of the restaurants and they were all excellent. The breakfast buf...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear clecklerj, Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. It was a pleasure having you and your family with us and I am really happy to read that you had a wonderful stay. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
From the moment we came on the property, we were treated like royalty. This is our second stay and we couldn’t be more happier. Food was high level and delicious. Room comfortable and had many amenities. Staying at Andaz is a No Brainer!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 963bernie, Thank you for your loyalty and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
Hotel was very clean, great amenities, and friendly staff! The beaches were full of seaweed and the staff worked diligently to remove it so guests could swim. The suite in the beach area was luxurious and very close to pool, beach and restaurants. Would definitely return!...
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Alyson M, Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. We really look forward to welcoming you back next time! Best regards, Pascal Dupuis
Andaz Mayakoba was fantastic! Grounds were immaculate and rooms were spacious and clean. Ability to bike and visit the other hotels was awesome. Lots of food options. Felt very safe at all times. Staff was amazing! So kind and friendly. Bellman and golf cart drivers are great! Servers at the l...
Read MorePascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola francabattisto72, Thank you for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. We really look forward to welcoming you back next time! Best regards, Pascal Dupuis
Perfect quick vacation! Resort was impeccable. They did an awesome job of cleaning up the seaweed along the beach. The staff were all so friendly and went above and beyond to accommodate guests. We cannot wait to return. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola campbellrmoore, Thank you so much for taking the time to share your comments about your amazing experience with us. I am happy to read that you had a wonderful stay. We also look forward to your next visit! Best regards, Pascal Dupuis
The Andaz Mayakoba was fantastic. I haven't been to Cancun in years and will say my experience back then wasn't very good. My family and I loved the resort. The staff was wonderful and extremely attentive to our every need. Once we were on property we were able to use all the different hotels and ch...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear rbh2021, Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you had a great experience with us and you got to enjoy all that Mayakoba has to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
The website and social media pictures don't fully capture the overall magic of Andaz Mayakoba. The setting is special and the facility is well designed and relatively new. Visiting the other resorts within the Mayakoba complex left me with the impression that Andaz is simply the best. They also ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Steven M! Thank you for your preference and for taking the time to share your feedback in our TripAdvisor profile. It is so rewarding to know that you had a great stay and left satisfied. It is great to know that you enjoyed all that we have to offer. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
We will be back! Manuel was awesome. Resort was SUPER CLEAN, room was perfect for our family, service was great (especially considering Banyan Tree service was not and we switched hotels). LOVED!!!!!!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola smom32! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
First trip since COVID and it was amazing. The hotel is beautiful, staff friendly and facilities very nice. Our kids loved the kids club and the staff there was also amazing. We were also blown away by how good the food was both at the hotel and in Mayakoba in general. The only disappointing part wa...
Read MorePascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jbl76! Thank you for your choosing us and for taking the time to share your feedback in our Tripadvisor profile. It is so rewarding to know that you enjoyed so many aspects of our Resort. I am delighted to know that at the end, you got the relaxing get away that you deserved. We look forward to your next visit. Best Regards, Pascal Dupuis.
Take the eco tour . The beach pool very nice but the lagoon pool is spectacular . Beach couches ON the beach are very comfortable . Staff is incredibly kind and accommodating without being overwhelming . The bike paths are impeccable maintained as well as the unbelievable beautiful landscaping and b...
Read MorePascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola dvmdanni! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. We really look forward to welcoming you back next year! Best regards, Pascal Dupuis
This is a beautiful resort with amazing service. The rooms a spacious, clean and comfortable. They truly see that your every need is accommodated. The excellent training the staff has received does not go unnoticed. The entire Mayakoba area is absolutely splendid. ...
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 345richardr! Thank you for your preference and for giving us a perfect rating. I am really happy to read that you had a wonderful stay. We really look forward to welcoming you back next year! Best regards, Pascal Dupuis
The location was serene, lush and tropical. The staff was friendly, courteous and attentive. The property was well maintained, and our lagoon. Suite was spacious, comfortable, and spotless. The staff were friendly, courteous, thoughtful and went out of their way to welcome us. Highly recommend the ...
Read MorePascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Inam S! We are grateful that you took the time to comment on your recent stay in our resort. I am delighted that you have enjoyed your time with us and thank you for recognizing some of our team members. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
This is literally one of the nicest places I have ever been. The immersion in nature and the wonderful staff were just a few of the highlights -- the bikes, the fabulous food, the multiple pools and the overall luxurious feel -- wow, we just loved it. ...
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola hugeredsun! Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay and enjoyed our concept. We really look forward to welcoming you back next time! Best regards, Pascal Dupuis
Everything was super!! The boatride at the hotel arround Mayakoba was fantastic! The mexican food at Tinta Del Pulpo was amazing! Also The drinks at The beach (Sotavento) was very good! However if it rains/bad weather you cant eat Sotavento because of The open grill. So make sure to make a reservati...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cruzant2021, Thank you for your preference and for giving us a perfect rating. I am delighted that you had an amazing experience and you enjoyed our culinary offer at Tinta del Pulpo and the boat tour. We hope to have another opportunity to welcoming you and your family back to Andaz Mayakoba in the near future. We hope to see you soon. Best Regards, Pascal Dupuis.
Great service, great food, great facilities…, you get the drift. We would not hesitate to come back. So grateful to be able to travel again. We felt safe and comfortable with their Covid precautions. Hopefully, we can get back to normal soon. Cheers!...
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola nghianguyen825! Thank you for your choosing us and for taking the time to share your feedback in our Tripadvisor profile. It is so rewarding to know that you enjoyed so many aspects of our Resort. We look forward to your next visit. Best Regards, Pascal Dupuis.
Beautiful property with excellent customer service. Our room was extremely clean and the bed super comfortable. Would definitely stay at this location again. The attention provided was staff was of high caliber. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola r0sav930! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. I am glad that you gave yourself the opportunity to visiting us and had a remarkable stay. We hope to see you back again soon. Best Regards, Pascal Dupuis.
Andaz was a great place for our family vacation. We loved the bike rides, kids activities and the beautiful spa. The personal attention was exceptional, special thanks to Carlos. Every restaurant is unique, the decoration, ambience and delicious food. Definitely will come back ! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear yara20212021, Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
It doesn't get better than the Andaz and I understand why Conde Nast rated it #1 in Mexico! The property is absolutely gorgeous and just under an hour from CUN airport which makes a quick long weekend trip possible. The rooms, the food (the short ribs at Casa Amate were the best I've ever had) and t...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola nikkileynor, Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read that you enjoyed the time spent with us and left satisfied. We look forward to your next stay hopefully out of seaweed season. Best regards, Pascal Dupuis
We love the Andaz Mayakoba! My wife and I visited it two years ago and have wanted to return, which we just did. We stayed for 8 days (and tried to stay longer, but flights were tricky to change last minute). The staff and service are exceptional. We were showered with kindness and care our entire ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Daniel O! Thank you for a perfect rating and having choosing to stay with us once more. I really appreciate the time taken to write your generous words on TripAdvisor. We are dedicated to ensure that all of our guests have a memorable experience and I am pleased to know that we delivered that promise. Of course, Casa Amate is one of our guests favorite. Great to know that you received dedicated service and enjoyed a well deserved massage at Naum Spa. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis.
We spent a long weekend at Andaz Mayakoba and the staff made our stay a special memory. We travel all over and very few times the experience is so amazing, from the moment we checked in until we departed. Aldo, one of the concierges is the best!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola aemunq, Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay and Aldo took good care of you. I hope you will come back very soon! Best regards, Pascal Dupuis
The Andaz was a lovely combination of fun and relaxation. The resort is spread out but the bikes made it easy to get around and there was no concern from a health and safety perspective. Food and drink was good -- enough options for a five-day stay. We appreciated Miguelito at Cucino Milagro, he t...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jennifer W! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed all that we have to offer and you had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
My husband was celebrating his birthday and we've been itching to travel since we've been fully vaccinated. So glad we chose Andaz! It was my husband's first experience with all inclusive and well, now he's a firm believer! The food, service, room, and property was amazing. We never felt bored or un...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola travelinglanimal! Thank you so much for choosing us to celebrate this special occasion and for taking the time to share your comments with us. I am really happy to read that you had a wonderful stay. I hope you will come back very soon! Best regards, Pascal Dupuis
Overall, I was impressed with the caring nature that the staff displayed during our trip to my family and another couple that we traveled will. Pre-Trip Planning: I reached out the concierge prior to the trip to make restaurant reservations at the restaurants at the Andaz and the other Mayakoba ho...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JayhawkDC, Thank you so much for your preference and for taking the time to share this comprehensive review about your amazing stay with us. I cannot thank you enough for your kind words and recognition to our team members, especially Denis and Mayte. it was a real pleasure to all of us making you feel like home. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
We traveled with 2 toddlers and had an amazing time time at the hotel, staff is very caring, attent, food is amazing, every staff member is willing to help and rooms are spotless clean. I felt that covid-19 rules were followed and staff members were allways wearing masks. Makayoba is such a great pl...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola angelmier, Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
Everything was wonderful, from the friendly and helpful staff to the food on property. We couldn't have asked for a better vacation and can not wait to head back next year with our family and friends. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lexcalvet, Thank you so much for taking the time to share your comments about your amazing experience with us. I am really happy to read that you had a wonderful stay. We really look forward to welcoming you back next year! Best regards, Pascal Dupuis
Pascal and team do an amazing job at this beautiful property. The whole team go above and beyond and we will certainly be returning. It is an ideal place to relax and escape for a few days and is perfect for both adults and kids. We look forward to being back soon. ...
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Global26556934738! We are grateful that you took the time to comment on your recent stay in our resort. It is so rewarding to know that you enjoyed so many aspects of our Resort. I am delighted to know you will be coming back. We look forward to your next visit. Best Regards, Pascal Dupuis.
Overall good experience. Clean and friendly atmosphere. A little disappointing with bar drinks but nothing to make a big deal about. Loved the bicycle transportation. Food was good, just a little long on the wait. Overall beautiful place....
Pascal Dupuis, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola robgbjj! We are grateful that you took the time to comment on your recent stay in our resort. Thank you for choosing the Andaz Mayakoba. I am delighted to know that you enjoyed a well deserved getaway. Thank you for your visit and we look forward to welcoming you back in the future. Best Regards, Pascal Dupuis.
The Andaz Mayakoba was an amazing experience. The beach view studio had a breathtaking view! Our staff was polite and attentive. I was part of a larger party and they made everyone feel like a VIP. Cleaning and room service was thorough and efficient. I’ve stayed in many top notch hotels across the...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola WorldTraveling262! Thank you so much for taking the time to share your comments about your amazing experience with us. It was a pleasure having you with us and I am really happy to read that you had a wonderful stay. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Was very apprehensive to travel during these times but after being vaccinated we took the leap and could not be more happy. The property was very clean and staff wore masks at all times. Everyone was helpful and friendly and loved the access to different properties and amenities. You must eat at Cas...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear 943skye55, Thank you so much for taking the time to share your comments about your amazing experience with us. I am delighted to read that you had a wonderful stay. It is also great that you got to experience our guests favorite, Casa Amate, which is a must in your visit. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best regards, Pascal Dupuis
Our stay at the Andaz Mayakoba was spectacular. Gorgeous beach, very private, quiet, intimate, and relaxing. Room was immaculate and beachy; also very quiet with lovely balcony and lagoon view. This is the opposite feel of a commercial, high-rise beach hotel on a strip! It is intimate and private wi...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ja0862! We are truly grateful that you took the time to share your amazing experience with us. I am pleased to know that you enjoyed our concept and you had a well deserved and relaxing getaway. I hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Andaz didn’t disappoint. It is a beautiful resort and was spotless and very COVID-conscious. The restaurant staff were observed thoroughly cleaning tables that were vacated. I never saw a staff member without a mask. The rooms are large, well-appointed, and comfortable with bedside controls for ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Nancy N! Thank you so much for taking the time to share your very kind comments about your amazing experience with us. We cannot thank you enough for your preference and loyalty. I am really happy to read that you had a wonderful stay. I hope you will come back for your third visit very soon! Best regards, Pascal Dupuis
This is my second stay at this property in just under 6 months. The service, and specially the food, keeps bringing me back. This resort is always clean, well maintained, and employees always giving you that service we as guests deserve. I cant tell enough of how great this property is. Will be back...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola BossyKing89! Thank you very much for your loyalty and for sharing your feedback in respect to your second stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel. It was a pleasure having you back. We look forward to your next visit! Best Regards, Pascal Dupuis.
I had an excellent 4-night stay at the Andaz Mayakoba. Everything was incredibly seamless and safe. I was very positively surprised by the high quality of each of the restaurants on the property. Special shout-outs to Walter at Casa Amate, Paco at Sotavento, and all of the amazing staff at the Naum ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear bc5350, Thank you so much for taking the time to share your comments about your amazing experience with us. We cannot thank you enough for your preference and kind words. I am really happy to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations for all they for their amazing results. We also hope that you will come back very soon! Best regards, Pascal Dupuis
Beautiful area with exceptional grounds. Relaxed compared with nearby areas, which was exactly what we were looking for. I am planning on going back as I did not have enough time to see the entire property....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Joseph V! I am grateful that you took the time to comment on your recent stay in our resort. We are dedicated to ensure that all of our guests have a memorable experience and it is a great satisfaction to learn that we delivered that promise to you. We hope to see you back very soon. Best Regards, Pascal Dupuis.
We enjoyed our 4 nights stay at the Andaz. All the staff were courteous and very helpful. Our concierge, Aldo was super nice and helpful. Highly recommend the resort, felt safe on our first venture post-covid....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 664rennyt! We thank you for choosing Andaz Mayakoba for your visit to Riviera Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and I am glad to know that you felt satisfied with the assistance from our team, especially Aldo. I will make sure to pass along your comments. I hope you will come back very soon! Best regards, Pascal Dupuis
We encountered friendly and approachable staff from different areas of the resort, every day. Safety and cleanliness was a top priority. During meals, my glass never ran empty. We look forward to our next visit. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola texasfam2021 ! Thank you for your choosing us and for taking the time to share your feedback in our TripAdvisor profile. It is so rewarding to know that you enjoyed so many aspects of our Resort. I am delighted to know you will be coming back. We look forward to your next visit. Best Regards, Pascal Dupuis.
I was highly anticipating our recent stay at Andaz Mayakoba and it did not disappoint. This was our first time staying at a resort, as well as in the Riviera Maya. From the moment we drove onto the property, we felt welcomed. The service and attention to detail from check-in, taken to our room on go...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kdbeatrous, Thank you for your preference and for giving us a perfect rating. I really would like to thank you for taking the time to provide such great feedback as it serves as a great motivation to all of us! We hope to have another opportunity to welcoming you and your family back to Andaz Mayakoba in the near future. Best Regards, Pascal Dupuis.
This place has the "hardware" right. Amazing accommodations, beach, restaurants, etc., etc. The hard part, as I have often written...the people...the "software". And Andaz Mayakoba has that nailed. Everyone goes out of their way to make you comfortable and get you anything you need. There is no...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JWPullen! Thank you so much for your loyalty and for taking the time to share your comments about your amazing experience with us. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis.
This place make our 10th Anniversary PERFECT!! We couldn't have found a better place to celebrate our 10th anniversary. The beachfront suite was better than what I imagined. The food in every restaurant here was amazing and the best part was that we always find vegan options for my husband. We reco...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mclare1021! Thank you for choosing to stay with us to celebrate your 10th. anniversary, congratulations! I really appreciate the time taken to write your comments on TripAdvisor. It is a pleasure to know that you enjoyed your time with us, especially our culinary offer. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Outstanding Service, Outstanding Facilities, Outstanding Staff, Outstanding Food, Outstanding Care, Outstanding Attention to Detail, We Shall Return Soon And As Often As Possible. Nothing More Is Needed....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Avishai625! Thank you very much for sharing your amazing feedback with us. We truly appreciate your generous words about the hotel. It is so rewarding to know that you had an outstanding time with us! We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
Wonderful beach, swimming pools and many options of entertainment, along with perfect service. A place to rest and enjoy nature, with comfort and excellent restaurants to choose from. Extremely kind, helpful staff....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Cecilia V! We are grateful that you took the time to comment on your recent stay in our resort. Your kind words are highly appreciated. It is a great satisfaction to know that you were satisfied with our service and enjoyed your time with us. I truly hope we have the opportunity to host you very soon again. Best Regards, Pascal Dupuis.
Lovely resort with very attentive staff. Excellent food. We enjoyed the pools, restaurants and property. Riding bikes around the property was very enjoyable! Eating at the restaurant on the beach was a highlight!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Joan B! Thank you for your comments and for having selected our hotel. I am happy that you enjoyed every aspect of your stay. I hope to have you back as our guest very soon. Best Regards, Pascal Dupuis.
this is our repeat stay at Andaz and as always not just a fine resort but the entire staff , hospitality and warm welcome makes you come again and again, one of the best breakfast in rivera maya as well as fine dining,...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola yusufamdani! Thank you for your preference and for taking the time to share your feedback in our TripAdvisor profile. It was great having the opportunity to serve you again. We look forward to your return. Best Regards, Pascal Dupuis.
Clean hotel, beautiful ambiance! Friendly and courteous staff. I highly recommend. It was a very secure, accommodating location, with lots of amenities to offer. I recommend the boat ride during your first day. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola reyeslilia27! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our concept and you had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
We returned to Andaz Mayakoba for a 7-night stay with our two kids (5 and 8). We had a relaxing time. The kids club (Kimbo) was provided plenty of activities for our kids and the pools and beach never felt crowded. Poolside service was great --- thanks Freddy --- and our butler (David) took care ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Explorer08399903697! Thank you for your preference and for taking the time to share this review in our profile. It is so rewarding to know that you were so satisfied with our service. I truly am very proud of our team that managed to exceed your expectations. No doubt that Freddy and David are an asset to us. We look forward to your next visit! Best Regards, Pascal Dupuis.
We had an incredible time at Andaz Mayakoba! Of course the location is stunning, it is the perfect amount removed from Cancun, and feels like a true tropical getaway. The staff is so caring - it's the little things like greeting you by name when you walk in the restaurant - that made our stay feel r...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kwhite9545! Thank you very much for your preference and for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Your compliments really serve as a great motivation for all of us. We look forward to host you once more! Best Regards, Pascal Dupuis.
An excellent resort with impeccable hospitality. The staff are so friendly and welcoming, really making you feel at home and comfortable. The food options are brilliant across the resort. Gorgeous beach and great service there. We had a oceanfront room and couldn't have been happier with the setting...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jackelliotheard555! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our concept and you had a well deserved and relaxing getaway with excellent service. We hope to see you soon again. Best Regards, Pascal Dupuis.
Overall service was excellent, my family enjoyed our 4days and 3nights vacation, the place was fantastic, more than what we expected, staff are very friendly and respectable, it was an excellent choice of resort/hotel, my son enjoyed biking around the place and the beach and pool are very nice and m...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear cruzant2021, Thank you for your preference and for giving us a perfect rating. I am sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Best Regards, Pascal Dupuis.
The Andaz and its team members ensured that we had an outstanding experience during our 10 days at the resort. Aldo, our personal concierge, checked in with us daily, ensured we always had dinner reservations according to what we were interested in daily, and handled a variety of special events and ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola David M! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. It is so rewarding to know that you were so satisfied with our service. I truly am very proud of our team that managed to exceed your expectations. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
The trip was a huge success and all ages were happy. Property is large and never had to wait long for a shuttle and the bikes were so convenient. I would definitely recommend the boat tour. Covid testing was onsite and very quick; staff was great and VERY professional. They fixed something if it was...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Lorey Z! Thank you for sharing your experience with us. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and i am pleased to know that we delivered that promise to you. I thank you for your preference and truly hope to have another opportunity to welcoming you back in the near future. Best Regards, Pascal Dupuis.
One of the best hotels and staff I have ever experienced. I would say that it is pricey but you in every way get what you pay for. I would definitely stay here again. The beauty of the Mayakoba location leaves you breathless...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Charles M! We are grateful that you took the time to comment on your recent stay in our resort. I truly appreciate your generous words about Andaz Mayakoba. It is so rewarding to know that you were satisfied with our service. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
We have never been to Playa del Carmen and chose to stay in Mayakoba for a number of reasons. The decision was a great one. We felt very safe although security was placed discreetly. Our suite was beachfront two buildings from the pool. It was ground floor which gave the feeling of having the ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear Cosmopolitan278229, Thank you so much for your preference and kind words. I am pleased to read all about the warm and authentic interactions you had with our team, I will make sure to pass along my congratulations to Denisse, David, Fernando and Jimmy for all they for their amazing results. It is great to know that you enjoyed our culinary offer and you had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Beautiful resort. Great service. Friendly helpful staff in every department. The food at Tinto del Pulpo and Soventinos was fabulous and the service was even better! Exceptionally clean property with CoVid protocols in place. Travel the resort by golf carts with pickup within minutes. Bikes are read...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear Jeanna K, Thank you so much for taking the time to share your comments about your amazing experience with us. We really appreciate your preference. I am really happy to read that you had a wonderful stay. It is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
The Hyatt Andaz was an incredible experience. We were on our 42 year anniversary and we could not have asked for more. We felt like family there. Everyone was friendly and accommodating and the resort was beautiful- nestled into the nature preserve with a feeling of warm and friendly environment all...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Guy S! We are grateful that you took the time to comment on your recent stay in our resort. It was a pleasure hosting you for this particular occasion, We wish you many years more to celebrate! Your generous words about the hotel and service are truly appreciated. I am very happy to read that you got to experience all that we have to offer. We will be pleased to welcoming you next time. Best Regards, Pascal Dupuis.
This was our second trip to Andaz Mayakoba. We love the relaxing atmosphere, the fantastic property and the beautiful setting. The food was also delicious. I believe we ate at all of the different restaurants on property and found the quality and variety to be exceptional. I also got a massage at th...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cpesoli1! Thank you very much for sharing your feedback in respect to your second visit to Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting our culinary offer and relaxing atmosphere. I am pleased to know that you got another well deserved getaway. We look forward to welcoming you for the third time at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
This beach resort is very private, and beautiful from the moment you enter with luscious greenery, and the water features! The staff is very polite, and friendly. The property has access to the private beach, and there are multiple swimming pools, and very good restaurants. Our favorites were Cocina...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ARBOS19! Thank you for your preference and for taking the time to share your feedback in our TripAdvisor profile. It is so rewarding to know that you had a great experience with us. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
Andaz exceeded my expectations. Beautiful property. Kind and helpful staff. Bicycles are available for transportation across the very large property and you can call for a golf cart to move you around as well. I had an excellent experience and highly recommend this property. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear Richard F, Thank you so much for taking the time to share your comments about your amazing experience with us. Your preference is highly appreciated. I am really happy to read that you had a wonderful stay, it is great that you got to experience what we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
Great Vacation with our 21 and 16 year old kids. Great food and rooms. May not be the best spot to entertain kids if a poll or the beach alone is not enough fun. The resort property was exactly relaxing atmosphere we wanted! Staff was fantastic too!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear Chris S, Thank you so much for taking the time to share your comments about your great experience with us. I am really happy to read that you got a well deserved getaway with the family. I hope you will come back very soon! Best regards, Pascal Dupuis
Fantastic resort, wonderful staff! We enjoyed every aspect of our stay. Daniel the concierge was fantastic and arranged an amazing off property tour for us, as well as answering every question we had. Andaz has plenty to do during the day, which made the quiet atmosphere at night completely relaxin...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear RubenMiami, Thank you so much for taking the time to share your comments about your amazing experience with us. We really appreciate your preference and kind words. I am truly happy to read all about the warm and authentic interactions you had with our team. I hope you will come back very soon! Best regards, Pascal Dupuis
Beautiful resort and friendly staff! There so mutant food option, beautiful beach and friendly staff! Will definitely go again! Loved the breakfast menu options, the rooms were clean and beautiful.............
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear hadeelm494! Thank you for your comments and for having selected Andaz Mayakoba. I am very happy to know that you enjoyed your stay and we hope to have the opportunity to welcoming you back very soon. Best Regards, Pascal Dupuis.
I absolutely loved the place! Spotlessly clean, great service, food was fresh and prepared with care! Definitely coming back again! Took both of my children and they had a great time swimming, going on nature trails, learning things about local culture...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola jklyashtorny! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. I truly appreciate your generous words about the hotel. It is amazing that you enjoyed all that we have to offer. I hope you will come back very soon! Best regards, Pascal Dupuis
that was my question once I got home, back from Andaz. Where is the person that pampers me at breakfast, that gets me sparkling water at the pool. There are actually several "Manuel", they all remember your name and greet you with a smile behind their masks. Fantastic service, the resort is just the...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola andreab0ttini! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you receive exceptional service specially from Manuel. I truly am very proud of our team that managed to exceed your expectations and pamper you as you deserve. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
I seldom, if ever write hotel reviews, but for the Andaz made an exception - while the property is split between beach and jungle - has fabulous bike and buggy/golf cart transport is easy to access and gets you around quickly. The beach is beautiful white sand with big comfortable sun beds and umbre...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 736Susanna! We are grateful that you took the time to comment on your recent stay in our resort. At Andaz Mayakoba we are dedicated to ensure that all of our guests have a memorable experience and it really is a reward to know that you had a well deserved and relaxing getaway. I hope you will come back very soon! Best regards, Pascal Dupuis
We just returned from the Andaz Mayakoba, and the experience was incredible. The service was amongst the best we have ever experienced, the amenities and facilities were top notch, and the overall convenience was truly amazing. We cannot wait to return! ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Manish Z! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about our hotel and premises especially highlighting our great service. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
We had a great time. There were a lot of food options. We even took a car to other parts of the property for dinner. I enjoyed seeing all the wildlife like lizards and rodents on the property. The poolside/beachside service was great too. I enjoyed the most beautiful beachview while munching on the ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sherrypee! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our culinary offer and you had a well deserved and relaxing getaway. I will certainly make sure to share your compliments with Adriana and Irina, I am sure it will encourage them to keep the good work. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
We had a great trip. The hotel is very nice with great rooms and a lovely layout. Food was awesome. East part was the amazing staff. They are each so nice and helpful. Cant say enough good about Andaz Mayakoba ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 233stanb! Thank you so much for sharing your experience in our resort. I am so glad to read that we were able to provide with a remarkable experience and you enjoyed your stay with us. I will make sure to thank all of our team for their amazing efforts. We truly appreciate your preference and hopefully we will get to be your host again in the near future. Best Regards, Pascal Dupuis
Excellent service on every level! The beach is beautiful and the staff were friendly and accommodating. We had an Andaz suite and loved our room and private pool. The bikes are so fun to ride around the property!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jessica J! Thank you for your preference and for taking the time to share your feedback in our TripAdvisor profile. It is so rewarding to know that you were satisfied with our service. I truly am very proud of our team that managed to exceed your expectations. I hope we have the opportunity to welcoming you again very soon. Best Regards, Pascal Dupuis.
Facilities are very covid sensitive. All staff members go out of their way to make you enjoy your stay. Would definately recommend Naum spa. Best relaxing experience. Just was disappointed with the hvac. Set the room at 78 degrees, yet we were freezing at times. The rooms can use screens so yo...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Sherpa18563575355! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our COVID protocols. We are committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Thank you again for your positive comments, really appreciated. Best regards, Pascal Dupuis
We spent a week here for a family get away. My family can be hard to please, as we all like to do so many different activities, and this place was perfect. The boys played golf and the girls rode bikes and snorkeled and took advantage of many other activities. Highly recommend coming here. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sharonl74! Thank you for taking the time to write about your recent stay in our resort. I am so happy to read you and your family had such a wonderful getaway and we were able to provide a remarkable experience. I truly hope we have the opportunity to be your host one more time in the near future. Best Regards, Pascal Dupuis
The hotel and amenities were fantastic in them food options at all the different restaurants were above our expectations. The level of service provided by the staff with some of the best that we have seen and resorts across the world. Is leaving tomorrow...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rodd S! Thank you very much for your preference and for the time you have taken to share your thoughts. It is amazing to read that we exceeded your expectations and you enjoyed our concept and service all around. We look forward to welcoming you back again very soon. Regards, Pascal Dupuis
Wonderful Romantic Geteway aided and abetted by this terrific property. The Golf and Tennis were world class and access to nearby Playa Del Carmen allowed for an infinite amount of dining experiences....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola bronsonfinearts! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed our culinary offer and you had a well deserved and relaxing getaway. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
The Mayakoba area is very nice and we felt very safe. The hotel itself is only four years old and in new condition. Breakfast and lunch at the Andaz were excellent. We had dinner at the neighboring hotels and they were okay, not as good as I would have hoped. My only issue is we decided to upg...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Departure28788098277! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our COVID protocols. We are committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Looks like you did not receive a very clear communication upon arrival and I apologize about that. We shall do a better job on your next visit. Thank you again for your positive comments, really appreciated. Best regards, Pascal Dupuis
Loved this resort. All staff extremely friendly. The food was great, the grounds were beautiful and well maintained. Particularly enjoyed riding my bike through the lagoon to breakfast and the beach everyday ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Larry G! Thank you for taking the time to share your comments on our profile. I am really happy to read that you enjoyed bike riding along our premises, nothing better to relax while connecting with nature. We hope to have the pleasure to welcoming you back very soon. Best regards, Pascal Dupuis
Excellent beach and the experience enjoying food in the beach chairs or in the evening from the grill was top experience. Very friendly and helpful staff. The golf course at Mayakoba is amazing too. We enjoyed every minute...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola andreasmolin! Thank you for taking the time to share your comments with the TripAdvisor community. I hope you had a safe way back home. It was a pleasure to host you and being able to serve you. I truly hope to have the opportunity to welcome you again in the near future. Best Regards, Pascal Dupuis.
The overall experience was exceptional! Everyone was friendly and very accommodating . Pools are clean and well maintained! Restaurants food are are 5 stars. All the staff from front desk to house keeps, drivers are very excellent ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola shernettedunn! We are grateful that you took the time to comment on your recent stay in our resort. I am pleased to know that you enjoyed your time with us. I am so proud of all our team who made sure you felt at home. I truly hope we have the opportunity to host you one more time in the near future. Best Regards, Pascal Dupuis.
Thank you to everyone at the Andaz Hotel for a magnificent stay. The hotel, incredible level of service and staff truly made our stay beyond perfect. They were kind, thoughtful, patient and attentive. The hotel and their staff took Covid restrictions very seriously. All the restaurants were remark...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola AfadNYC! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff and I am very happy to read that you got to experience our guests favorite, Casa Amate, which is a must in your visit. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
I'll start this review by saying that I work in the hospitality industry and have seen and stayed in countless hotels across the globe for work. This was hands down one of the best hotel experiences I have had in general. I also highly recommend this destination given the current global situation wi...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Deyola ! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for the time you have taken to share your thoughts and this will surely keep the entire team motivated. It is amazing to read that you enjoyed our unique setting and vibrant style. I feel very proud of all our team and I will personally thank all of our team for the extra mile they give everyday to make sure our guests experience is memorable. We look forward to the opportunity to welcome you back in the near future. Yours sincerely, Pascal Dupuis
We had a great time at Andaz Mayakoba. We especially loved the Fiesta Kermes, Casa Amante, riding bikes throughout Mayakoba, exploring El Pueblito, and relaxing at the beautiful beach. We rented a car through the hotel and drove to Chitzanitza and rented a boat to go deep sea fishing. We had a gr...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola deeswade728! Thank you for taking the time to share your review in our TripAdvisor profile. I am very happy to read you had such an amazing stay. Thank you for pointing out all the activities that you enjoyed during your stay. We look forward to having you as our guests one more time. Kind Regards, Pascal Dupuis
Blue waters, warm sun, excellent service and food! The resort was magical and blended in with the natural ecosystem elegantly. A hidden gem in the Mayan Rivera. Would recommend Andaz to any one, wanting a get away....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola meboydas! Thank you for your comments on your recent stay! I am very happy to know that you enjoyed our unique gastronomy and our vibrant resort. I certainly hope you come back soon! Best Regards, Pascal Dupuis
If you are planning to have a relax and beautiful vacation , in an exclusive area with extraordinary service , and a reasonable price, this is the place. Food and amenities are first class, and you have access to all the Mayakoba area ....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 741fernandob! Thank you so much for your amazing review and for your compliments toward our efforts. I am very glad that you enjoyed your stay and hope you can come back very soon. Best regards, Pascal Dupuis
Resort did an unreal job during covid. Everyone wore masks and cleaned often. Guests also were focused on safety. Food and service top notch. Room very clean. Kept occupancy somewhat constrained which was also welcomed. We Will be back. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Jesse M! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
Andez is a beautiful, well maintained and well run property. It's part of the greater whole of Mayacoba, which gives you access to 600 beautiful acres, countless restaurants which you will consider best in class, and numerous activities. But the best part of the stay is how authentically nice and ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola skipjohnsonmfgreps! Thank you for taking the time to write about your recent stay in our resort, I am so happy to read you had such a wonderful experience. I am so proud of all our team who made sure you felt at home. I truly hope we have the opportunity to be your host one more time in the near future. Best Regards, Pascal Dupuis
So quiet, barely anyone there, perfect weather, great food, exceptional service, etc. One of the best vacations we have ever had. Loved all the various restaurants, the beach is clean and gorgeous and water is warm....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Sia P! Thank you for sharing your experience with us, I am very happy to see that you had an amazing time! I hope you keep exploring the amazing Andaz locations around the world and that you make it back to ours! Best regards, Pascal Dupuis
We went to the Andaz in July'20 for a short break and really enjoyed our time there. We felt safe, the staff were diligent about COVID procedures and made sure everything was according to code. We went back in Dec'20 for a week and it was no different. The staff remembered us from the last time and ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola shasmo0112! Thank you very much for your wonderful feedback. It is indeed a pleasure to know that you have enjoyed your experience with us. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
Great value for your money, excellent food, drinks can improve a lot and variety of wines and beer on the open kitchen plan was not great We got bad luck with a group that was extremely loud all of the time Definitively will come back. Great for family trips. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola gperez297! Thank you for taking the time to post your comments on our TripAdvisor profile, I am very happy to learn you enjoyed your stay and I hope to have the opportunity of being your host one more time in the near future. Best Regards, Pascal Dupuis
I really enjoyed my stay here. It was a quick stop on route to my Tulum stay and only for one night, however the scenery, the minimalistic and well curated room, the bikes, the lush vegetation and the amazing staff- all of it made me feel like I was on a private remote luxury island. I typically sta...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ullah54694! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for recommending our resort and for the time you have taken to share your thoughts. I am very happy to learn you enjoyed your stay although it was only one night. We look forward to the opportunity to welcome you back for a longer stay! Best Regards, Pascal Dupuis
We had a great pre-Thanksgiving getaway with our family. The staff could not have been kinder or more responsive to any request that we made. The resort does a great job managing through the COVID challenges of social distancing, mask usage and sanitation. The grounds were immaculate and all of our ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ckwill! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
This was our first time visiting this resort as we love boutique hotels so were a little hesitant that this is a Hyatt property but were VERY pleasantly surprised. The food ranges from casual beachside dining to refined 5 star and all is beautifully realized. Casa Amate, which features interior Me...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola maloway! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. Guillermo and Ari are a great team, always ensuring our guests experience in Casa Amate is beyond perfect. We certainly hope we have the pleasure of being your host once again for your 30th anniversary. Best regards, Pascal Dupuis
As New Yorkers traveling overseas for the first time during the global pandemic we were nervous, but Mexico and Andaz put us at ease. The hotel was beyond clean, the staff were wonderful and so safe, always wearing masks and going above and beyond. We didn't leave the hotel property for the full 8 n...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rebecca O! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our COVID protocols. Andaz Mayakoba is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. Thank you once again and I look forward to welcoming you back to Andaz Mayakoba in the near future. Yours sincerely, Pascal Dupuis
This hotel was just perfect and amazing. Everyone was so friendly and very helpful. The food was perfect and they have the best tacos around. I felt very safe there and the rooms were spotless. Pool and beach area were very nice as well. ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola RyanB236! I truly appreciate your kind comments about your experience, it means a lot to read that you had such a wonderful stay. Thank you for your preference and I look forward to welcoming you back in the near future. Best Regards, Pascal Dupuis
If you ever want to go on a trip and be pampered with top notch service then look no further than the Andaz Mayakoba. Nestled away in a huge jungle setting along the shores of Cancun Mexico, the Andaz is a sprawling complex. The rooms are all oversized and amazing, with a bathroom the size of some h...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Curtis K! Thank you for sharing your comments about your recent stay, it means a lot to read you had such an incredible experience. Our goal is to create memorable experiences to all of our guests by exceeding their expectations and it is amazing to see that we achieved it with you. I feel very proud of our team and I will make sure to share your review with them, I am sure that they will appreciate your kind words. I hope you come back very soon. Warm Regards, Pascal Dupuis
One of our favorite things about this resort was the fact that the water in the ocean was clear and warm. The resort has bicycles all over the area that you can pick up and ride at any time and then drop off wherever you stop. This was one of our favorite things to do was to pick up a bicycle and ri...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola curtism891! Thank you so much for recommending our resort. I am so happy to read that you had such a wonderful stay, it is true that the bicycles are a big plus when moving around the property. I hope you return soon to the Riviera Maya and that we get the pleasure to host you again. Best Regards, Pascal Dupuis
The property is huge since its part of the Mayakoba property complex that houses few other top hotel brands. Super cool and contemporary design that is synonymous with the Andaz brand. Since its very spread out, you need to take a buggy to move between places, especially the breakfast restaurant, lo...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola tarakalu! I truly appreciate your kind comments about your experience, it means a lot to read that you had such a wonderful stay. Our Ecotour is a must when visiting Andaz Mayakoba, you get to experience nature at its best while sailing through the canals. Thank you for your preference and I look forward to welcoming you back in the near future. Best Regards, Pascal Dupuis
My 72 hours spent at the Andaz was picture perfect. I, like many other travelers, feared it was not a good time to be traveling but the Andaz took every precaution necessary to make my trip memorable and safe. Thanks to the entire team for taking such great care of us! Cannot wait to return....
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Shanette V! Thank you so much for your amazing review and for your compliments toward our efforts. I am very glad that you enjoyed your stay and hope you can come back very soon. Best regards, Pascal Dupuis
We just got back from our stay at the Andaz Mayakoba, our trip was overall exceptional! The first part of the trip, we had great weather and everything was picture perfect! The second part of the trip, we experienced Hurricane Zeta. Hotel management were quick to respond and move guests to safety. D...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Layne B! Thank you for taking the time to share your review in our TripAdvisor profile. It was a challenging time but I am very happy to read that you felt safe; our top priotity is our guests and staff safety. Thank you for pointing out our wonderful team, I feel very proud of everyone here in Andaz and will make sure to pass along your comments. Hopefully we will have you as our guests one more time in the near future! Kind Regards, Pascal Dupuis
Property is beautiful and the staff & service made my experience outstanding. I loved sitting by the pool as well as the beach. The beach restaurant is exceptional for dinner and the restaurant by the pool on the beachside was perfect for lunch and after dinner drinks ...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola EmWill2020! Thank you very much for your wonderful feedback. It is indeed a pleasure to know that you have enjoyed our culinary offer and that your experience with us was memorable Thank you again for your review and we look forward to welcoming you back to Andaz Mayakoba. Best Regards, Pascal Dupuis
Amazing hotel, with amazing beach, food and service!!! Everything were just perfect since the first to the last day! Definitely exceeded our expectation! Special thanks to Mr. Aldo from the Concierge. He treated us as kings and made our stay even more special!! Hope to come back real soon!!...
Pascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola betodias99! Thank you so much for taking the time to write about your past stay with us, it means a lot to me to read you had such a memorable experience. We want to make our guests feel at home and I am delighted to read that our team just did that! I feel very proud of our team for always willing to go above and beyond for our guests. I will make sure to communicate my appreciation to Aldo for his hard work. We look forward to having you back as our guests. Thank you for your preference! Pascal Dupuis
After first two not so good days, the staff really stepped it up for the rest of our stay, as expected, to make our experience similar to our first visit 3 yrs. ago. My husband and I as well as our 7 and 11 year olds enjoyed paddle boating, kayaking as a family, riding bicycles, and the kids club ac...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Departure586264! Thank you so much for sharing your experience in our resort. I am so glad to read you enjoyed your stay with us. I will make sure to thank all of our team for their amazing efforts; specially Itzel, Adalberto and Magna. We truly appreciate your loyalty and hopefully we will get to be your host again in the near future. Best Regards, Pascal Dupuis
Anyone worried about COVID-19 would be happy with the care taken by this property. We had a 5-Star experience, during COVID at this amazing property. Underrated property and under priced :) There were probably 3 staff to every one guests. Every single staff person is happy to see you and serve you. ...
Read MorePascal Dupuis, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Michael C! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review on TripAdvisor. We are extremely happy to read your generous review and would like to thank you for your very kind words. Andaz Mayakoba is committed to upholding the highest standards of cleanliness to ensure you enjoy a healthy, safe, and comfortable environment. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Best Regards, Pascal Dupuis
Just returned from 5 day stay at the Andaz. Due to timing, we were able to visit and take advantage of great hotel rates and enjoy the beautiful premises to ourselves. We didn't opt for the inclusive pkg but instead chose to try the fantastic restaurants in the 4-resort property. It is our first t...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola SATtraveler1369! Thank you for sharing your experience with us, I truly appreciate your amazing review and I am sure this will keep my team motivated to be better every day. I am very proud of all the team that gives their best to create unique experiences with our guests. It is great to read you enjoyed our beautiful resort and I thank you for your kind words and hope that you do come back visit us again soon, our resort and the amazing Mayakoba complex has a lot to offer and it will always be our pleasure to be your host. Best Regards, Pascal Dupuis
Not knowing what to expect, we booked our family trip to Andaz Mayakoba and ended up having one of the best vacations we've ever had. The setting is absolutely beautiful and the staff are continuously cleaning and maintaining the resort down to the smallest details. The staff here are not only nice...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Howard W! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for recommending our resort and for the time you have taken to share your thoughts. I am very happy to learn you enjoyed our culinary offer, Sotavento has quickly became our guests favorite. We look forward to the opportunity to welcome you and your family one more time in the near future. Best Regards, Pascal Dupuis
Family weddingI was amazed that my niece and her husband found this place it was remarkable we had a fabulous time everybody just seem to be smiling all the time service was remarkable and the food quality was superb really had a great time...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Steve P! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba and for recommending our resort. We truly appreciate your generous words about our resort especially highlighting the great service of our staff who are always taking such great care of all of our guests. We look forward to the opportunity to welcome you back in the near future. Yours sincerely, Pascal Dupuis
Not only is the hotel and property truly amazing, but the service and staff was by far the best I've experienced anywhere in the world. They were amazing at every corner and all staff was accommodating and unbelievable. They exceeded expectations on every level. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JoshTiff! Thank you very much for sharing your experience with us. I am very happy to see that you really enjoyed our unique resort. We really work hard to create unique experiences and always go above and beyond for our guests. Thank you for recommending us and we look forward to welcoming you back! Best regards, Pascal Dupuis
We were a group of 13 that stayed March 6-11. This property is FABULOUS. Excellent treatment for Globalists, wonderful breakfast buffet every day at Cocina Milagro, dinner at the beach restaurant was unbelievable. Daniel Martinez was our waiter for 7 or 8 meals at Milagro. He was outstanding. I can'...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola James S! Thank you for posting your review on our Trip Advisor profile. I am glad you had a wonderful stay and enjoyed our layout and style. Our team is very passionate about what they do and I appreciate you pointing our their warmth and care, we are all very proud to belong to the Andaz family. I hope you come back very soon. Best regards, Pascal Dupuis
The service, cleanliness, comfort, and beauty of this resort exceeded our expectations. The staff was so friendly and helpful, the food was amazing, and our entire experience was relaxing and enjoyable....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola markilbourne! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review on our TripAdvisor profile. We are extremely happy to read your generous review and would like to thank you for your very kind words. I hope to have the opportunity of being your host one more time in the near future. Best Regards, Pascal Dupuis
This place was amazing. We had a great Family vacation with my 3 children (2 teenagers and an 11 yr old). We had two rooms next to each other. This property does not have connecting rooms, but they have a cooridor that locks for both rooms. 1 room is a king and the other has two doubles. This was pe...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola davidsfo2020! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review on TripAdvisor. We are extremely happy to read your generous review and would like to thank you for your very kind words. I shall definitely share your feedback to the entire team; I am sure that this shall further motivate them delivering great experience to our valued guest like you. We are looking forward to welcome you and your family again in the near future. Yours sincerely, Pascal Dupuis
Beautiful location! The lagoons winding through the mangroves was outstanding. Excellent service! All the staff were friendly and working so hard for their guests. Food and drinks were wonderful. Trying I figure out how to get meal plan during reservation was difficult. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola njgraves1234! Thank you so much for sharing your experience with us, I appreciate your kind words and thank you for recognizing the great effort our team makes day by day to ensure our guests complete satisfaction. Thank you for pointing out our high quality and inclusion of our surrounding culture. We hope we get to welcome you back soon. Best regards, Pascal Dupuis
Stayed here for the third time! The hotel is nestled in a beautiful lush green property. Bikes are available to ride around as well as golf carts. The rooms are spacious and clean. Staff is excellent and very friendly. Both the beach front and the pool have it all ! Excellent service wonderful food ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola luxtrav26! Thank you very much for sharing your amazing review and for your preference, we truly appreciate your loyalty towards Andaz Mayakoba. I am very happy to hear that you had an amazing time and I am very proud of our team for ensuring you relaxed and enjoyed every minute! We look forward to welcoming you back. Best regards, Pascal Dupuis
Wow, surpassed my expectations. I didn't think I would enjoy this property as much as I did, but now I can't wait to return. My favorite things: The property is spread out - so if you're not into privacy and walking, biking, or getting a golf cart to your destination - dont stay here. The food! ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola mistevens2020! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
I went for a work retreat and had a wonderful time. The staff was friendly and accommodating, the room had great amenities, the facilities were well maintained, and the drinks were great. We're already talking about going back!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola emilylynd90! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Regards, Pascal Dupuis
We spent 8 days in January 2020 at Andaz Mayakoba ... the employees truly love their job and exude that joy to their guests ... we have made life long friends with some of these great people. The food, the rooms, the activities, the interaction with others, the spa, the pools, the service - were by...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alecsharibeard! Thank you for sharing your experience on our Trip Advisor profile. I appreciate you mentioning our caring team and the hard work they did during your stay. As well I am very happy to read you enjoyed all of our facilities and culinary offer. Thank you for your preference, I hope we get to host you again soon. Best Regards, Pascal Dupuis
Andaz Mayakoba is a fantastic. safe, friendly, and a very high quality place to stay. Great staff, terrific food- with a wide enough variety. It's pricey- but we knew that going in- but you get what you pay for. Had a fantastic relaxing time. Very clean beaches and pools.( and heated too )...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola O2071AEken! Thank you so much for sharing your comments about your recent stay, I am very happy to learn you had such an amazing time with us. I hope you will come back very soon, it has been our pleasure to host you. Warm regards, Pascal Dupuis
We celebrated a special anniversary at Andaz last week. It is hard to explain how they seem to anticipate your needs even before you know you have them. The breakfast buffet at Cocina Millagro is great with so much variety. There are plenty of restaurant choices but our favorite was Sotavento ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola flips32! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting our culinary offer and the great service of our staff; it is wonderful to read that you had a memorable experience. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
This place is amazing! The location, service, pool, rooms, everything was really amazing. I would definitely want to go back,ñ. The only downside I feel this place has is the cost of food, prices are too expensive in food....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MarcelaMinvielle! Thank you so much for sharing your review on our Trip Advisor profile. We work very hard to make sure our guests have a memorable experience. I appreciate your kind words and I hope we get to be your hosts one more time in the near future. Best Regards, Pascal Dupuis
Mayakoba is an awesome vacation destination, and Andaz is primo!!!! What makes the experience unique is there are four luxury hotels on the property with more than two dozen restaurants to choose from. If you’re a golfer, you won’t be disappointed with Mayakoba’s PGA level course and facilities. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola elliotres! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review. It is so satisfying to read that we were able to extend you such a memorable experience. I will be more than happy to share your feedback with all of our team. Your high rating review really serves as a great motivation to all of us. Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future. Kind Regards, Pascal Dupuis
I spent 5 days at Andaz Mayakoba with my 10 year old daughter recently. The property is incredible. The service is next level and very very good. They attend to your every need, and go out of their way to make it happen. My daughter wanted a popsicle one day while we were by the pool, and they went ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Shaun F! Thank you for sharing your experience with us, I truly appreciate your amazing review and I am sure this will keep my team motivated to be better every day. I am very proud of all the team that gives their best to create unique experiences with our guests. It is great to read you enjoyed your stay and I thank you for your kind words and hope that you do come back visit us again soon, our resort and the amazing Mayakoba complex has a lot to offer and it will always be our pleasure to be your host. Best regards, Pascal Dupuis
Our stay at Andaz was truly amazing, the food at all the restaurants was great, the service was truly amazing especially the staff on the beach. Dining at casa amate was special as well as down by the beach at sotavento. The grounds are very well kept and the getting around the resort is easy with a...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola r0br0das! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our amazing team who are always willing to go above and beyond for our guests experience. Your comments have been shared with all of our team and have served as a great motivator. Thank you once again and I look forward to welcoming you back to Andaz Mayakoba in the near future. Yours sincerely, Pascal Dupuis
The staff made the best honeymoon experience ever! we are so happy to have had our honeymoon in such a magical place. We hope to come back soon. Magical place, magical people and such a great time of the year to be there. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola joaquing408! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel, it is wonderful to read that you got to experience our beautiful Resort. Thank you for choosing Andaz Mayakoba for such an important celebration. We look forward to the opportunity to welcome your return to celebrate your anniversary. Yours sincerely, Pascal Dupuis
The Andaz at the Mayakoba resort is a fantastic place. Lots of activities to take part in. The boat trip of the lagoon was one of the highlights. The golf course at the resort is well worth playing. The restaurants at the Andaz are very good and you have access to all the restaurants across the res...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JohnP553! Thank you for taking the time to tell us about your recent stay. Our goal in Andaz Mayakoba is to create memorable experiences for our guests and I am very happy to read we achieved this with you. I feel very proud of our team for always willing to go above and beyond for our guests. I will make sure to communicate my appreciation to all of the team. Hopefully this is only the first of many more Andaz trip to come! Best Regards, Pascal Dupuis
I would recommend this hotel to anyone in search of paradise! An excellent resort all around with incredible staff. Me and my family stayed at this resort for seven days and there was always something to do. Even in-between events, the beach was always available!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola c0rice! Thank you for taking the time to write about your recent stay in our resort. It means a lot to read that you and your family enjoyed your vacation so much. I really hope to have you as our guests one more time in the near future. Best Regards, Pascal Dupuis
The staff make this beautiful hotel truly exceptional. Kind, personable and very family friendly. The grounds are pristine. We never wanted to leave. My wife is already leaning on me to book for next year. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Michael U! Thank you very much for your kind words and for the high rating score of Andaz Mayakoba here in TripAdvisor. It has been a pleasure having you as a guest at Andaz Mayakoba. We hope to welcome you back again soon. Yours sincerely, Pascal Dupuis
Highly recommend the Andaz. Excellent food. The staff is incredibly kind and accommodating. Everything was immaculate.Gorgeous setting. We could not have asked for more. The men loved the golf as well. We stayed in the "beach area" and I would definitely recommend doing so. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ardenf2017! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words. I am very happy to read you got to enjoy our beautiful natural surroundings and unique style. You are now part of the Andaz Mayakoba family so hopefully we will have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
Just returned from six days at Andaz. Stayed in a lovely beach front room with ocean views and a few steps from the staffed beach area, pool and restaurants. The staff at the resort were incredibly friendly and attentive to every detail. Room is well stocked with extra towels and mini-bar items (non...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Emily E! Thank you for sharing your experience on our Trip Advisor profile. I am so happy to learn that you had a wonderful stay and enjoyed our Beach Front rooms. Thank you for pointing out the great job our team does every day to ensue our guests have a memorable experience. I look forward to welcoming you again soon. Best Regards, Pascal Dupuis
Blown away by service, room, Restuant experience. Flawless in everything they do. I will come over and experience it for vacation. Have already expressed experience to two friends and I'm planning to come soon. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola joealicea96! Thank you for sharing your wonderful comments about your visit at Andaz Mayakoba, I am very glad to read that you had a delightful time with us, and we highly appreciate your compliments on service. Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future. Best Regards, Pascal Dupuis
I really enjoyed my stay at Andaz Mayakoba. The personnel was very polite and helpful, and the facilities were great. There was only one issue with the A/C in my room (1333): it continued working although I had switched it off and I had the veranda door open....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola MaritinaG1! We are very much delighted to see that you have enjoyed your stay at Andaz Mayakoba. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. As well I will verify your comments about the AC with our Engineering team. We look forward to welcoming you back at Andaz Mayakoba in the near future. Regards, Pascal Dupuis
Andaz Mayakoba is unlike any other resort experience. We loved our lagoon view room and enjoyed biking through the jungle to the beach every day. The staff will go out of their way to take care of you. We ordered food and drink at the beach each day and enjoyed the amazing service of Davide and his...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Daydream12598682579! Thank you for sharing such beautiful comments about your last stay! I agree with you when you say this place is like no other; the combination of the lagoon with the mangrove and the Caribbean creates a unique Resort. I truly hope to have you as our guests again in the near future so you get to enjoy and relax while in our Eco-cruise one more time. Best Regards, Pascal Dupuis
I am a world traveler and been to many resorts in Mexico. This one is a diamond in the rough! Location, staff and overall experience surpassed all expectations! Restaurants had cuisine for any liking. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola scottI3834OQ! Thank you so much for taking the time to review you stay on our profile. I am so glad you enjoyed your stay with us. I hope you will come back very soon! Best regards, Pascal Dupuis
This property is the perfect place to relax, unwind and ENJOY! The moment you get in their transportation to the hotel, from the airport you are pampered and cared for with a staff that is impeccable. Each restaurant has amazing food! We even had a large party on the beach and the staff arranged ev...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola PerfectPlace2019! Thank you so much for your amazing review. I am glad you had a great stay and appreciate you mentioning our team and all their effort to ensure a wonderful experience. I also hope you can come back very soon. Best regards, Pascal Dupuis
The building and facilities are new, yet the staff was expirienced and very professional, this was a hotel stay to be remebered for life. I am glad that Siemens selected this hotel for the event i participated ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola AntonioH1781! Thank you for sharing your experience with us, I am so happy to learn that you had a wonderful stay during your company retreat. We hope you come back very soon! Best regards, Pascal Dupuis
Excellent property and the staff are wonderful! I will consider scheduling another work function at this property. Lots of activities to do without even leaving the resort. Plenty of restaurants to choose from so you don't get bored with the same menu or type of food....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ellenmonroeext! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba and for recommending our resort. We truly appreciate your generous words about our resort especially highlighting the great service of our staff who are always taking such great care of all of our guests. We look forward to the opportunity to welcome you back for your next year Company's Rewards trip. Best Regards, Pascal Dupuis
Had a lovely stay at the Andaz Mayakoba, beautiful grounds, very comfortable rooms with tea/coffee and free mini bar (soft drinks) , kept very clean by the housekeeping staff . The trip to the beach was a pleasure - either by bike or golf cart or even by a boat - we saw 3 small crocodiles and lovely...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Sucha2020! Thank you so much for taking the time to share your experience with us. It means a lot to learn that we were able to create the relaxing memorable experience you deserved! I am also glad to know you enjoyed our unique style and facilities; our EcoCruise is a must when staying at Andaz Mayakoba. We look forward to welcoming you back soon! Best regards, Pascal Dupuis
was very nervous about this trip. Would return with family and friends anytime and recommend to anyone and everyone. Planning our next trip with family soon. Service was first class. Facilities were first class. One of the nicest places I’ve been. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rhunter480! Thank you for taking the time to share your comments on your recent stay, I am very happy to see that you got to enjoy our beautiful location and unique style. All of my team and me would love to have you back with your family and friends. Best Regards, Pascal Dupuis
Went to a Nephews wedding. Everything was great. Played golf, beautiful course. Food and service were fantastic. Would recommend. The activities were great. Boat ride in the lagoons, bikes all over, paddle boards, jet ski, sailing, nature trails and just lounging on the beach. Couldn’t have b...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lorinb476! Thank you so much for taking the time to review you stay on our profile. I am so glad you enjoyed your stay with us. I look forward to having you as our guests one more time in the near future! Best regards, Pascal Dupuis
We truly loved our experience here. Walking around the beautiful resort is so relaxing. It has all the bells and whistles a guest needs and backs it up with excellent service. We also loved the on-site Cenote and boat tour of the mangroves and wildlife. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Stephen S! Thank you very much for your wonderful feedback shared here in TripAdvisor. It’s great to know that you have enjoyed your experience with us. It is very inspiring to receive such comments. We certainly look forward to your next visit at Andaz Mayakoba. Yours Sincerely, Pascal Dupuis.
My husband I came to bisit the resort for a dear friend's wedding. Upon arrival the staff were incredibly friendly and helpful. We enjoyed riding the bikes around the resort and taking in all the lush greenery and wildlife. We did not realize there was a boat cruise that could being you from the lag...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Dear Adrienne C! I have no words to say but thank you very much for taking the time to review your most recent stay. Thank you for recognizing our team, I feel very proud of everyone and I am sure they will appreciate your kind words. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba so you can experience our Eco cruise. Yours sincerely, Pascal Dupuis
We picked the Andaz for a college reunion. There were 7 of us, accustomed to traveling well. We all agreed that this is one of most incredible travel experiences we've ever had. The rooms are clean, the AC strong and the shower is like a spa in every room. You have to spend the money for the Tha...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Barb H! Thank you so much for sharing your amazing comment on our profile. We work very hard to make sure our guests get the best service and have memorable experiences. I hope you come back very soon! Best regards, Pascal Dupuis
The Andaz is a wonderful resort and a great value in the rainy season. We especially enjoy that it is possible to experience so much nature (beautiful birds!), which distinguishes it from a typical high end resort. The rooms are spacious and comfortable. We enjoyed our lagoon view, which came wit...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola AvidTraveler941! Thank you for sharing your experience on our Trip Advisor profile. I appreciate you mentioning our caring team and the hard work they did during your stay. As well I am very happy to read you enjoyed our culinary offer. Thank you for your preference, I hope we get to host you again soon. Best Regards, Pascal Dupuis
· Everything, from the super friendly staff that made our stay a lot more special and personalised, to the food that it was innovative and very tasty. The resort itself is super modern and you can feel still very new. Well deserved mention to the staff on the beach and pool area (Ramon and his son ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Abel A! Thank you for taking the time to share your review on our TripAdvisor profile. I am very happy to know that you had a great stay and appreciate you pointing out our great team; especially Ramon and Edgar who are always willing to go above and beyond for our guests. Thank you for your preference and for choosing our resort as your host.We hope you come back very soon! Best Regards, Pascal Dupuis
Hotel's beach is wonderful, the furnishings/amenities/atmosphere there are great for spending all day at the beach - bicycles are wonderful to get around the hotel - rooms are spacious and nicely decorated - great food and beverage choices for a 3 days stay. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola JacquelineV! Thank you for posting your review on our Trip Advisor profile. I am very happy to know that you enjoyed our authentic warm service and unique culinary offer. Thank you for choosing us as your host, we hope you come back very soon! Best regards, Pascal Dupuis
if you are planing a trip to the region Andaz Mayakoba is your place, the experience in unique, the team is smily and food is great. Well located, easy to access, calm, one of the best experiences as a resort...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola marcosV5405QN! Thank you for sharing your experience on our Trip Advisor profile. I am so happy that you got to enjoy our beautiful settings and your experience with us was memorable. I look forward to welcoming you back soon! Warm Regards, Pascal Dupuis
The best place and value on the east coast of Mexico. The staff was all welcoming, helpful and friendly. The property is beautiful and relaxing and the value, compared to the other three properties in the complex, was superior...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Barry L! Thank you so much for sharing your experience with us, I appreciate your kind words and thank you for recognizing the great effort our team makes day by day to ensure our guests complete satisfaction. I am very happy to see that you enjoyed our unique concept and approach. Thank you for qualifying our Resort as the best place on the east coast of Mexico, this means a lot to all of us and for sure your comments will keep the team motivated to continue delivering memorable experiences. We hope we get to welcome you back soon. Best regards, Pascal Dupuis
From the moment I arrived to my final goodbye, every single person at andaz mayakoba made me feel like I was in a home with family. They always went out of their way and above and beyond to say hello, check-in, hail a cart, make a coffee, fill up your water, etc. When it comes to the food, someone i...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 756lauren! Thank you for taking the time to post your comments about your recent stay. I am very glad to learn you enjoyed our vibrant style and facilities, Mayakoba really is a unique place. I feel very proud of my team and it it great to see you enjoyed our warm service and I truly appreciate all your feedback. We hope you come back very soon. Best regards, Pascal Dupuis
I just finished up a 10 night stay at the Andaz Mayakoba as a Hyatt Globalist. I was upgraded to a Beach Area Suite which was very spacious and well appointed. I ate most meals at Cocina Milagro and was very impressed by the variety and quality of the food, especially whenever there were fish dishes...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola starsinjapan! Thank you for taking the time to share your review. I am very happy to read all the special things you loved about our resort, I feel very proud of our efforts and of the amazing work everyone does. I will make sure to thank all of the team for being so helpful and warm. We look forward to welcoming you back. Best regards, Pascal Dupuis
Despite a few service issues, we really enjoyed Andaz Mayakoba. The room was clean and contemporary with a sense of privacy and great views. Food and beverage throughout the various restaurants (lots of choices) was outstanding. Aldo, the activity director, kept everyone updated on daily activit...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Dave H! Thank you for taking the time to post your review on our TA profile, it means a lot to me to learn you had a memorable experience. I feel very proud of all of our team who are always willing to go above and beyond for our guests satisfaction, I will personally thank Aldo for the amazing service. I would love to have you back in the near future. Best Regards, Pascal Dupuis
They are the best. Room, food, staff, service, cleanliness, variety, pools, beach . . The transportation cars were always available, bikes were also and in the right spot. The staff, very professional and aim to make your stay unique....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rmercado2019! Thank you very much for your kind words and for the high rating score of Andaz Mayakoba here in TripAdvisor. It has been a pleasure having you as a guest at Andaz Mayakoba. We hope to welcome you back again soon. Yours sincerely, Pascal Dupuis
5-star all the way!!!! I have travel a lot, even lived in Africa and I was SURPRISED!!! Lovely resort on the heart of the Mayan jungle. Bike trails are a treat to really get the feel of the fauna and flora and Mexico! Not just another resort!! Most resort only have beach, beach, bar and hotel...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Gwen B! Thank you so much for sharing your review on our Trip Advisor profile. We work very hard to make sure our guests get the best service and we strive to provide memorable experiences. II hope we get to be your hosts one more time in the near future. Best Regards, Pascal Dupuis
One of the best resorts I have ever been. People are very friendly and beach villas are amazing! Quality of food is much better than other big resorts. Another place to visit is the Spa. Beautiful place and relaxing massages....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola javierm0ntes! Thank you for taking the time to share your most recent experience on our TripAdvisor profile, it means a lot to read this was one of the best Resorts you have stayed in. Our main goal is to create memorable experiences for our guests so I will personally thank all of my team for accomplishing our goal during your stay. I hope to have the opportunity of having you as our guests one more time in the near future. Best Regards, Pascal Dupuis
Loved the place since the first time, amazing food, lovely personnel, clean rooms and the place is just a paradise, don’t hesitate booking here!!! I loved the nature, wild places, everything in just fussy class !!! Go go go!!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Companion245499! Thank you for sharing your comments on our Trip Advisor profile, I am very happy to read that you enjoyed your stay. I truly hope to have you as our guests one more time in the near future. Kind Regards, Pascal Dupuis
We stayed 6 nights at Andaz Mayakoba and had an amazing time. The staff, food, drink and property are all amazing and would thoroughly recommend for a visit. The location on the coast was amazing and even in low season the resort was excellent. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Ben M! Thank you so much for taking the time to share your amazing comments regarding your stay with us. I am proud of all the team members you mention, they succeeded at creating a memorable experience for you and your wife during your honeymoon. We look forward to welcoming you back next year to celebrate your first wedding anniversary. Best regards, Pascal Dupuis
We stayed at the Andaz with our two children ages 8 and 10 at the end of Septeber/ beginning of October. We were amazed by the well-cared for, expansive property in which the hotel is spaciously embedded, offering privacy and wonderful views of nature. Our suite was large and tastefully decorated wi...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola santiagopazur! Thank you for your comments on your recent stay, what a better place to celebrate New Year than with us! I am very happy to know that you enjoyed our unique gastronomy and our vibrant resort. I feel very proud of our team who are always willing to go the extra mile for our guests, I will share your comments with everyone here in Andaz. I certainly hope you and your family come back soon! Best Regards, Pascal Dupuis
A very modern hotel and the service just perfet! Amazing breakfast and very quiet beach. Thank you so much! I just felt a quite big because of the Mayakoba complex, but they have bikes to go anywhere which its great.!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola adan_quintero! Thank you so much for posting your review about your last stay! We work very hard to make sure our guests get the best service and have memorable experiences; I thank you for acknowledging our teams amazing efforts. I truly hope to have the opportunity of being your host one more time in the near future. Kind Regards, Pascal Dupuis
Stayed at the Andaz Mayakoba for a conference and while I was there for work, I enjoyed the service and ambience of the resort and the very comfy bed and spacious room. Breakfast was fantastic at the Cocina and staff couldn't be more attentive. Loved having the option to cycle around the resort o...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Drag0nflynat! Thank you so much for taking the time to share your review on our Trip Advisor profile. I am so happy to read you had a wonderful stay and hopefully next time we will have the opportunity to be your host for a leisure vacation so you get to experience all the amazing activities and unique gastronomy Andaz has to offer. Best Regards, Pascal Dupuis
With some of the most friendly staff anywhere. Really felt pampered and welcomed in every venue. The outdoor beach restaurant was enchanting with great food and fantastic local musicians on Friday nights. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rob L! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for the time you have taken to share your thoughts and this will surely keep the entire team motivated. Sotavento has quickly became our guests favorite, delicious food + views of the Caribbean, what else do you need? We look forward to the opportunity to welcome you back in the near future. Yours sincerely, Pascal Dupuis
Property location is serene and beautiful, loved the unique lagoon and lagoon tour. Every single staff member was polite, friendly and helpful. The beach area was perfect, lots of loungers and umbrellas, and great sand quality....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cindypayne2019! Thank you so much for taking the time to share your experience with us. It means a lot to learn that we were able to create the memorable experience you deserved! I am also glad to know you enjoyed our beautiful surroundings and unique style. We look forward to welcoming you back soon! Best regards, Pascal Dupuis.
andaz tranquil and peaceful vacation. loved it. brought out toddler who’s 18 months and she enjoyed herself. pool and staff was friendly and excellent service. everyone was tentative and welcoming. lovely property ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rimasanghvi! Thank you for sharing your amazing review on our profile. I am very happy to read that you and your family enjoyed your stay. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
We thoroughly enjoyed our stay. The service was excellent, the hotel was beautiful, and the food/drinks were delicious. We felt as if the staff here genuinely cared for us and wanted our vacation to be special....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola frenchcb18! Thank you for taking the time to review your most recent stay, I appreciate your kind words and I am very glad to see you enjoyed all that our resort and Mayakoba has to offer. I hope to welcome you back very soon. Best Regards, Pascal Dupuis
friendly staff, great ambience, off course you can play golf at el chameleon, best golf course in mexico installations are great, beautiful view of the lake, all in all its a perfect place to relax and have good time...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola yusufamdani! Thank you so much for sharing your amazing comment on our profile. We work very hard to make sure our guests get the best service and have memorable experiences. I hope you come back very soon! Best regards, Pascal Dupuis
My stay at the Andaz Mayakoba Riviera was spectacular!!! The customer service was unbelievable and all of the staff members were very friendly. The food was absolutely delicious and fresh. I will definitely visit this magical resort again. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ernestpatters0n! Thank you so much for sharing your experience with us. I am very happy to see that you enjoyed our unique concept and approach. Thank you for pointing out our amazing team, I feel very proud for having them on my side. We hope we get to welcome you back soon. Regards, Pascal Dupuis
We stayed at the Andaz for 4 nights and absolutely loved the hotel and the food and beverage experience. Every single detail was handled with incredible attention and we can’t wait to go back. Superb property and service....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sfschreier! Thank you for sharing your experience with us, I am very happy to learn that you enjoyed your stay! I look forward to welcoming you back soon. Best Regards, Pascal Dupuis
Literally the best place I have ever stayed at! Love the staff and activities available at the resort. The staff is very friendly and attentive, as well as available for anything you need around the clock. The food at every restaurant located at the resort is absolutely delicious, and fresh! I look ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola sedebenz! Thank you so much for sharing your experience with us, I appreciate your kind words and I am very happy to see that you enjoyed our unique concept and approach. Thank you for qualifying our Resort as the best you have stayed at, this means a lot to all of us and for sure your comments will keep the team motivated to continue delivering memorable experiences. We hope we get to welcome you back soon. Best regards, Pascal Dupuis
The hotel is one of the prettiest I’ve seen in Latin America. I love how it is decorated and how it incorporates nature . The rooms are big and comfortable with gorgeous views and amenities. The staff is super helpful and attentive and food is superb! This is my second time here in less than a year ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola estefaniagarciac2019! Thank you for posting your amazing review on our Trip Advisor profile, I truly appreciate your loyalty to our resort and I am very happy to read that we exceeded your expectations one more time. We hope to have you as our guests one more time later this year. Best Regards, Pascal Dupuis
If you are looking for a really unique experience that will wow your whole family, Andaz Mayakoba is the place. My husband and I have visited this resort just the two of us and had to come back with our kids and parents to share the experience with them. The customer service delivered by everyone yo...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 99kristenk! Thank you for taking the time to share your comments, I truly appreciate your kind words and I am very happy to read that this was your second visit to our hotel. All of our team make great efforts to keep improving every day and it means a lot to read that we have exceeded your expectations one more time. I will personally thank Alexander, Armando, Magna and Brenda for being such great assets to our Andaz family. It will be a true pleasure to have you as our guests one more time. Best Regards, Pascal Dupuis
We stayed in the hotel for a week, and really enjoyed our stay. the property is 5 star all the way with great service. The food was out of this world and the staff very very professional. we certainely recommend this hotel!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Alireza S! Thank you for sharing your review on our profile. I am so happy to see that you had a memorable stay, we appreciate you choosing us as your host. I hope you come back very soon! Best regards, Pascal Dupuis
It was the best hotel in my life I ever visited. The territory of the hotel is impressively huge and very beautiful. The personal was so kind and helpful. I enjoyed every single moment here. Thank you!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ys760! Thank you for taking the time to share your comments about your recent stay, I am delighted to hear that you enjoyed our beautiful surroundings and our unique style. We look forward to welcoming you back soon, it was our pleasure to be your host. Best Regards, Pascal Dupuis
I was here for a business retreat, so my experience regarding other guests might be unique (I knew everybody). Everything about the week was smooth. I especially enjoyed the eco cruise, a smooth relaxed boat ride around the waterways of the resort, learning about wildlife. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola forrestol! Thank you for taking the time to share your most recent experience on our TripAdvisor profile, it means a lot to read this was your first resort experience. Our main goal is to create memorable experiences for our guests so I will personally thank all of my wonderful team for accomplishing our goal during your stay. I hope to have the opportunity of having you as our guests one more time in the near future. Warm Regards, Pascal Dupuis
We had our annual team retreat at the Andaz, and were able to buy out the entire property for our team. The staff at this resort are just incredible, and treat you like family. The experience from start to finish was truly magical, even during audible moments like moving locations due to weather....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Vlad M! Thank you for taking the time to share your comments with us, I truly appreciate your kind words and I am very happy to read that everything went perfectly fine during your annual team retreat in our beautiful resort. Here in Andaz we care for our guests and I feel very proud of my team who are always doing their best to provide memorable experiences for our guests. I will be more than happy to host your 2020 Annual retreat. Thank you for recommending us. Best Regards, Pascal Dupuis
My stay last week at Andaz Mayakoba was extraordinarily amazing! Even though I was there for a "work retreat", every single fellow employee (110+) I spoke to felt like royalty the entire week. The guest service was the best I have experienced - going above and beyond every day to fulfill every reque...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Johanna L! Thank you so much for sharing your great review on our profile. I appreciate you pointing out the exceptional service of our team, they are always willing to go above and beyond to exceed our guest’s expectations. I thank you for your preference and hope you can come back next year for your "2020 Work retreat". Best Regards, Pascal Dupuis
Everything was perfect! The staff is very helpful and friendly. The property is amazing and the food was excellent! This is the perfect place for a relaxing days enjoying nature, and an amazing beach. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Journey15955437491! Thank you for taking the time to share your experience with us, I certainly hope you come back soon! Best regards, Pascal Dupuis
I expected a lot from this place and I was shocked to see they are way over my expectations! Best place to stay in the area with amazing staff, great rooms, beautiful landscape, bike trails, fantastic and authentic food, did I mention amazing staff?! Great views, open and beautiful pools, lots of wa...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Bartosz K! Thank you for sharing your amazing experience with us. I appreciate you detailing all the enjoyable treats and details you found at our resort and with our team.I am glad you had such a nice and effortless stay, we hope you come back soon! Best regards, Pascal Dupuis
We took a couple of days family vacation at this property. The facility is very well maintained. The staff were very professional, friendly and accommodating. We had a wonderful stay and would certainly go back again....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola damian_mark_23! Thank you for taking the time to share your review and for your preference, I truly appreciate you coming back to Andaz Mayakoba. I look forward to welcoming you and your family back. Warm regards, Pascal Dupuis
You won't find a better place to stay, no sea weed, excellent attention and amazing place! If you play golf you definitely have to go to Camaleón! Totally recommended. Food is kind of expensive but is really good food....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Carlinhos82! Thank you for taking the time to write about your recent stay in our resort, I am so happy to read you had such a wonderful experience. I am so proud of all our team who made sure you felt at home. I truly hope we have the opportunity to be your host one more time in the near future. Best Regards, Pascal Dupuis
A better getaway you will not find the perfect overall experience hard to find elsewhere. Everything was 6 star. Lodging, food, pool beach and a great overall property and experience, recommend to all ages....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola fred918! Thank you fro sharing your experience with us, I am very happy to see that you had an amazing time! I hope you keep exploring the amazing Andaz locations around the world and that you make it back to ours! Best regards, Pascal Dupuis
Amazing place to stay with the family. Sotevento beach restaurant has a fire pit which is fantastic to hang out around in the evening. Whether you want to lay by the pool or hang out on the beach both are amazing and they try to satisfy all your needs. Prices are closer to US so consider doing an al...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola p11y2019! Thank you very much for your wonderful feedback shared in our TripAdvisor profile. It’s great to know that you had a memorable experience and that you enjoyed our unique vibe. We are definitely looking forward to welcome your return in the near future. Kind Regards, Pascal Dupuis
We stayed at the Andaz Mayakoba in the presidential suite and cannot say enough wonderful things. The staff was amazing. The accommodations were so roomy and lovely. The kids loved the private pool and being able to night swim. A+ rating. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Heidi W! Thank you for sharing your experience with us, I truly appreciate your amazing review. I am very proud of all the team that gives their best to create unique experiences with our guests. It is great to read you enjoyed our amazing Presidential Suite, we hope that you do come back visit us again soon, our resort and the amazing Mayakoba complex has a lot to offer and it will always be our pleasure to be your host. Best regards, Pascal Dupuis
Excellent resort on every level. Will definitely return again and again. I stay at hotels and resorts around the world and I can say without reservation that Andaz is the top of the class, service, accomodations, food and ambiance....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Will W! Thank you very much for your kind words and for the high rating score of Andaz Mayakoba here in TripAdvisor. It has been a pleasure having you as a guest at Andaz Mayakoba. We hope to welcome you back again soon. Yours sincerely, Pascal Dupuis
The Andaz Mayakoba was an outstanding experience. The Mayakoba community is a gem of a spot between Cancun and Playa del Carmen. From the moment we arrived the staff was amazing. They were willingly engaged with all guests and so helpful with information and in answering our many questions. The reso...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kcee17! Thank you so much for posting your review about your last stay! We work very hard to make sure our guests get the best service and have memorable experiences; I thank you for acknowledging our teams amazing efforts. At Hyatt we care for our guests so they can be their best and what a better way to understand their world than to see through their eyes. I truly hope to have the opportunity of being your host one more time in the near future so you can enjoy a cup of vanilla ice cream while overlooking the beautiful Caribbean. Kind Regards, Pascal Dupuis
Friendly and helpful staff. Food was excellent and drink selection was very good. Entire property is well kept and beautiful. Travel from Cancun airport was easy... less than 45 minute commute. Very good overall experience....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cmitchell146! Thank you so much for recommending our resort. I am glad you had a great stay and hope you will come back very soon. Best regards, Pascal Dupuis
Every bit the 5 star experience. We felt like VIPs even though we aren't. My fiance experienced a severe allergic episode on our last day and the staff along with management not only salvaged our trip but enhanced our experience. Cannot say enough about this place. Unparalleled scenery, gourmet food...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Cuevas L! Thank you for sharing your experience. I am very happy to see that our team took good care of you and that you enjoyed your time with us. On behalf of all of us at Andaz Mayakoba, we thank you for choosing our resort and look forward to being your host again soon. Best regards, Pascal Dupuis
Best service I’ve ever had at an all inclusive. Every staff member went over and beyond to meet all of our needs. The food and service were good. My only two complaints was the unknown gotchas of the all inclusive package. Liquor prior to 11 am is charged in full . The other thing was at the Mediter...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Road585353! Thank you for sharing your feedback with us, we are so glad that you had an inspiring stay and that you enjoyed our culinary offer and service. I appreciate your remarks in regards to the All Inclusive package, we are considering making some changes so we ensure our guests complete satisfaction. Thank you for choosing Andaz Mayakoba for your holiday getaway, we look forward to seeing you again really soon. Best Regards, Pascal Dupuis
Super clean, modern and beautiful rooms. The best and kindest staff. Absurdly good food and well crafted drinks. Remote, beautiful grounds but still within reasonable range of Cancun airport. Our new favorite. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Relax51120666458! I have no words to say but thank you very much for your feedback shared here in TripAdvisor. Thank you for recognizing our team, I feel very proud of everyone and I am sure they will appreciate your kind words. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
We visited the Andaz Mayakoba property with friends to celebrate our anniversary. The property is 40 mins away from the Cancun Airport, but if you are looking for a break away from the hustle and bustle of the city and relax... this is for you. The service at the resort is of top quality and so is t...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola puru314! Thank you for taking the time to share your review with us. I am delighted to hear about your time with us, our goal is to provide memorable experiences to our guests and it means a lot to read that we accomplished it with you and your family. I am happy to read you got to explore the area and visit Chichen Itza, one of the Seven Modern Wonders of the World. I hope we get the pleasure to welcome you and your family back soon. Best Regards, Pascal Dupuis
The facility is beautiful and in excellent condition. The hotel is very well run. Staff is super friendly, competent and always willing to go the extra mile. My only complaint would be about a dozen guests playing loud music the entire day at the pool ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Daniel H! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
Casa Amate is a must for Sunday brunch and dinner. Would have every meal there. Pool is nice. Good service. Rooms are really really nice. Good air. Balconies. If I had to say a downside, ummmmmm, not much. It’s a bit spread out. Golf course is awesome too ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola OnAir08324948674! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review on TripAdvisor. We are extremely happy to read your review and would like to thank you for your very kind words; it is great to read you got to enjoy our culinary offer, Casa Amate is a must when in Andaz Mayakoba. We are looking forward to welcome you again in the near future. Best Regards, Pascal Dupuis
By far, the most relaxing vacation we've ever had. The property is very up scale and the staff is fantastic! Most of the staff we talked to have been there since the resort opened 3 years ago. The speak highly of the management and you can tell they love their jobs. If the staff is happy, they m...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Rick B! Thank you so much for taking the time to write about your most recent stay with us, it means a lot to me to read you had such a memorable experience. We want to make our guests feel at home and I am delighted to read that our team just did that! I hope you join us again soon to keep enjoying the warm service and inspiring views at Andaz Mayakoba. Kind Regards, Pascal Dupuis
This resort is a slice paradise and the staff is top notch top to bottom. We recommend this hotel to anyone wanting to stay in Mayakoba . Go enjoy the sea, the food but most of all the people. Try a spicy margarita at Ola Taco. It’s the best ever. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Stay14858357047! Thank you for sharing your experience on our Trip Advisor profile. I appreciate you mentioning our caring team and the hard work they did during your stay. As well I am very happy to read you enjoyed our culinary offer. Thank you for your preference, I hope we get to host you again soon. Best Regards, Pascal Dupuis
Excellent service and facilities. Hotel's personnel was really open to help us during the event and our stay. Tasty food, clean beaches, golf cars and bicycles available for inner transportation across the hotel....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola DayTrip19656264478! Thank you very much for your wonderful feedback. It is indeed a pleasure to know that you have enjoyed your experience with us. Thank you again for your review and we look forward to welcoming you back to Andaz Mayakoba. Yours sincerely, Pascal Dupuis
Incredible rooms, food, service and specially the whole environment was amazing. The location has a very beautiful and calm environment, each room has a view to some incredible lakes. The beach area is amazing too....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola alejandracascru! Thank you so much for recommending our resort, I am glad you had a great stay and hope you will come back very soon. Best Regards, Pascal Dupuis
We started off with a snafu in the first room we checked into but the staff here is amazing and swiftly checked us into a better room which set the tone for an amazing vacation. Rooms are new, have modern amenities and are very comfortable. The staff at the Andaz take great care of their guests and ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Aileeng T! Thank you very much for your wonderful feedback shared on our TripAdvisor profile and for your preference. I am very pleased to read your positive comments and how much you enjoyed your stay; our goal is to create memorable experiences for our guests and it means a lot to read we accomplished it with you. I look forward to have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
This was the best service I’ve ever experienced in my life. The property & rooms are outstanding, new, clean, & gorgeous. Every single employee went out of their way to provide the friendliest, kindest service experience & ensure we had a great vacation. My first experience at an Andaz and I cannot ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola NorthStar43897273423! Thank you for taking the time to share your most recent experience on our TripAdvisor profile, it means a lot to read our service was the best you have experienced. Our main goal is to create memorable experiences for our guests so I will personally thank all of my team for accomplishing our goal during your stay. I hope to have the opportunity of having you as our guests one more time in the near future. Warm Regards, Pascal Dupuis
Service exceeded expectations, great location, friendly staff, great rooms, great food options, luscious landscaping. Exceptional service at every touch point. Highly recommend this resort. Can’t think of a negative....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Safari56331926363! Thank you for sharing your review on our profile. I appreciate your comments, I feel very proud of my team, everyone works very hard to ensure our guest's complete satisfaction and to create memorable experiences. We would love to have you as our guests one more time. Best Regards, Pascal Dupuis
My husband and I stayed here for a couples trip one year ago and had a fabulous experience. My mom and I just returned for a mother/daughter trip and were similarly thrilled. The resort is stunning with impeccable upkeep. The people are fantastic, kind and helpful (One person I remember in particula...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola kcandrsn! Thank you so much for sharing your experience with us, I truly appreciate you coming back to our beautiful resort and it is great to read we exceeded your expectations once again. Thank you for pointing out our talented team and how they created a memorable stay, Carlos is a true star always willing to go above and beyond for our guests. We really hope we get to welcome you back soon. Best regards, Pascal Dupuis
We absolutely loved our stay at the Andaz Mayakoba! Stunning property, impeccable service, great dining options, and gorgeous oceanside view in addition to cultural attractions like an on-site cenote and pueblito marketplace. Highly recommend for a romantic couples vacation with the right balance of...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Flyer11603339988! Thank you for sharing such beautiful comments about your last stay! I agree with you when you say this place is stunning; the combination of the lagoon with the mangrove and the Caribbean creates a place like no other. I truly hope to have you as our guests again in the near future. Best Regards, Pascal Dupuis
My husband and I came here for our first get away alone after becoming parents. It was our first vacation alone in 3 years and we couldn't of been happier. The resort itself is stunning, the staff was beyond amazing and treated us and everyone amazing. The food was 5 star and there are so many optio...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Lauren W! Thank you for taking the time to share your review on our TripAdvisor profile. I am really happy to read all about the little surprises and details that you enjoyed throughout your stay. I appreciate you pointing out the great work of our team and I will be glad to thank every team member that made it possible. We hope you can come back very soon! Best regards, Pascal Dupuis
We had a fantastic time at Andaz Mayakoba. The service was exceptional as we have become accustomed to. We have stayed at other Andaz properties and they never disappoint! Our room was well appointed and very clean. The bed was very comfortable and we slept so soundly. We met some wonderful people ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Trent B! Thank you for posting your great review on our Trip Advisor profile. I am really happy to learn that you had an amazing and memorable stay. I appreciate you pointing out the great efforts of our team to make sure our guests feel at home. I hope you come back very soon. Warm regards, Pascal Dupuis
Extremely pet friendly luxury hotel!!!!! Will most definitely go back with my fur baby ❤️ Sea grass situation was challenging but the hotel itself was amazingly well kept and very hospitable and friendly staff. Highly recommend to those who are parents to high maintenance fur babies :)) ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Trek09388604686! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words. I am very happy to read you and your fur baby got to enjoy our beautiful natural surroundings and unique style. You and your fur baby are now part of the Andaz Mayakoba family so hopefully we will have you as our guests one more time in the near future. Best Regards, Pascal Dupuis
Just returned from a relaxing and peaceful trip to Andaz Mayakoba. First - the location is truly special. The nature paths and kayaking in the lagoons were peaceful and interesting. Specifically, the hotel is something special. As soon as we were met at the airport by the Andaz driver and offere...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola happyfamily66! Thank you for taking the time to share your comments with us, I truly appreciate your kind words and I am very happy to read that everything went perfectly fine during your stay in our beautiful resort. Here in Andaz we care for our guests and I feel very proud of my team who are always doing their best to provide memorable experiences for our guests. I will be more than happy to have you as our guest one more time in the near future. Thank you for recommending us. Best Regards, Pascal Dupuis
My husband and I stayed with our two teenagers for a few days of spring vacation. The resort is beautifully designed and fun to explore, especially using the bicycles provided for getting around. Everyone who works at the resort is friendly and helpful. Before the people from a large company confere...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Fearless01335386760! Thank you for taking the time to write about your recent stay, I am very glad to read you and your family had such a wonderful stay and that you get to enjoy our unique style. I hope we have the opportunity to be your host one more time in the near future. Best Regards, Pascal Dupuis
Felt like home Nice resort Best staff Really good food Amazimg beach Some seaweed but plenty of workers to remove it Food and spa a bit overpriced but still okay Great service of really nice and caring people Aldo is the best! We will return def...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola NikolasJ! Thank you for sharing your comments about your recent stay, it means a lot to read you had such an incredible experience. Our goal is to create memorable experiences to all of our guests by exceeding their expectations and it is amazing to see that we achieved it during your stay. I feel very proud of our team and I will make sure to share your review with them, I am sure that Aldo will appreciate your kind words. I hope you come back very soon. Warm Regards, Pascal Dupuis
We stayed at the Andaz Mayakoba over the Easter long weekend 2019, and were absolutely blown away by the quality of the food at Casa Amate and the Beach Grill. For foodies who love a beach vacation. Food is on the expensive side but really superior from what you usually get at a beach resort. The pr...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Curious29361209527! Thank you for your comments on your recent stay. I am very happy to know that you enjoyed our unique gastronomy and our vibrant resort. I feel very proud of our team who are always willing to go the extra mile for our guests, I will share your comments with everyone here in Andaz. I certainly hope you come back soon! Best Regards, Pascal Dupuis
We had an amazing time at the Andaz Mayakoba. The service, food and resort exceeded our expectations. This was Easter weekend and the Easter Dinner buffet was superb and not your usual hotel food. They has a lot of activities for adults and children. The various restaurants make it easy not to have ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ejwhitlow! Thank you for taking the time to share your review on our TripAdvisor profile. I am very happy to know that you had a great stay and appreciate you pointing out our great team; especially Fernando who is always willing to go above and beyond for achieving our guests satisfaction. Thank you for your preference and for choosing our resort as your host.We hope you come back very soon! Best Regards, Pascal Dupuis
We just returned from 2 nights at this property. I cannot say enough good things. Such a unique experience. Biking down to the beach was so relaxing. We preferred the beach pool over the lounge pool, but mostly just so we could see the ocean. Paco at the beach restaurant was incredible! Our room wa...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Global43882465946! Thank so much for taking the time to post your review on our TripAdvisor profile. I really would like to thank you for your positive comments as they really serve as a great motivation for all of us, it is truly appreciated and I will be more than happy to share it with all the team, especially with Paco who is always willing to go above and beyond for our guests satisfaction. We look forward to welcoming you back in the near future. Best Regards, Pascal Dupuis
Beautiful resort. Grounds are well manicured. Having bikes to ride to the beach and explore the grounds enhances the experience. Staff is outstanding - friendly and helpful. Resort is family friendly....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Nomad04231391165! Thank you for taking the time to review your most recent stay, I appreciate your kind words and I am very glad to see you enjoyed all that our resort and Mayakoba has to offer. I hope to welcome you back very soon. Best Regards, Pascal Dupuis
I'm not sure what the occupancy was during our stay, but it sometimes felt as if we were the only people there. Because of this, there were always beach/pool chairs available, bicycles were readily available (this was so great - one of my most favorite parts of the resort!!), the golf cart shuttle ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola leftwian! Thank you for sharing your experience with us! I am very glad to read all about you many adventures at our property and I am very happy to acknowledge that you had such and amazing time. I appreciate your remarks and I will definitely address them with the Managers involved to ensure our guests experience is always better than expected. We hope to have you with us again in the near future. Kind Regards, Pascal Dupuis
This is my first time at Andaz Mayakoba and we had a wonderful experience. The service was exceptional, and the hotel is in great condition. The hotel is in a mangrove forest and we felt immersed in nature during our stay. We biked, took a boat, and rode on a golf cart to get around the grounds. ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Fearless10362878909! Thank you for taking the time to share your comments on your recent stay, I am very happy to see that you and your family got to enjoy our beautiful location and unique style. All of my team and me would love to have you all back. Best Regards, Pascal Dupuis
It is unbelievable how good the service is at the Andaz Mayakoba. The hotel infrastructure is everything you'll expect from a 5 start resort, the beach and location are great, but what really makes this resort different is the staff. Every single interaction with anyone in the hotel makes you feel l...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rkonow! Thank you for posting your amazing review on our TripAdvisor profile, I am very happy to see that you enjoyed our resorts as well as our culinary offer. I feel very proud of all our team, always creating experiences for our guests and willing to give the extra mile for our guests satisfaction; I will personally thank Christian, Alberto, Alexander, Ramón, Michael, Viviana and Fabiola for delivering such a wonderful service. I appreciate your remarks about our Front Office team, I will definitely follow up with our Front Office Manager and Supervisors. I do hope to have you as our guests one more time in the near future. Best Regards, Pascal Dupuis
Everything was perfect. Staff remembers your name and room number, gave great recommendations and rooms. The free bikes on property was a special treat. The spa amazing, Daniel went above and beyond to make sure the experience was wonderful. The hotel initally charged me $450 a night, once I found...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Odyssey52669509653! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. Our Naum Spa is a once in a lifetime experience and I am very happy to read that Daniel created a memorable experience for you, I will personally congratulate him for this. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
We were at the resort for a combination of work/vacation trip. The facility is beautiful and spread out so you never feel crowded. The restaurants are great but what made this a special experience was the staff. They were great. Friendly, helpful, courteous. Not just some but everyone we came ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Pioneer25775254907! Thank you for posting your review on our Trip Advisor profile. I am very happy to know that you enjoyed your stay and left with wonderful memories. I hope we get the pleasure of being your host again soon. Best regards, Pascal Dupuis
We loved the Andaz Mayakoba. The grounds are beautiful and it feels completely isolated from the rest of playa del carmen. We loved biking around the grounds to get from place to place and having open access to kayaks and paddleboards whenever we felt like it from their great beach. The food was als...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola andy68! Thank you for sharing your experience with us. I am very happy to see that you really enjoyed your stay and you got the explore our amazing surroundings. We look forward to having you as our guest one more time so you can enjoy our culinary offer again. Best Regards, Pascal Dupuis
This is a wonderful hotel, great location, beautiful surroundings. We stayed on the lagoon side and did not have any issues with having a bike when we wanted or getting on a golf cart to get to the beach. Staff were always very friendly, always with a smile. Room was very nice, clean. The outstandin...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola PGHcpl! Thank you so much for writing such an amazing review. I am glad to read you had a great stay and appreciate you mentioning our team and all their effort to ensure a memorable experience; everyone is willing to go above and beyond to exceed our guests expectations. I thank you for your preference and hope you can come back very soon. Best Regards, Pascal Dupuis
The hotel and the entire Mayakoba resort is just awesome. My kids loved riding the free and always available bikes around the nature trails in a very safe and protected environment. If I had two wishes, one would be to have a "General Store" type shop at the El Pueblito shopping area and better fo...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola charliesP4673TD! We appreciate you taking the time to share your experience. Our most important goal is to make sure we always provide exceptional service and that our guests feel at home. I appreciate your feedback and I will definitely discuss further with our Managers. We look forward to welcoming you back soon! Best regards, Pascal Dupuis
Excellent place for a family vacation! Great beach and excellent access to free paddle boards and kayaks. Great restaurant choices including the neighboring hotels. Food is a little pricey so be prepared for that. But the quality is excellent. Excellent service all around. Many of the staff always ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola joekc! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words. I am very happy to read you got to enjoy our beautiful natural surroundings and unique style. You are now part of the Andaz Mayakoba family so hopefully we will have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
This is my 4th Andaz Property to stay at and it's the best one yet. I love every Andaz I've stayed at and this one is so great. I love the location. I love Mayakoba for access to other properties restaurants. If you are looking for a luxury resort with spa - stay here! ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FarAway59605780334! Thank you for taking the time to share your kind review about your recent stay. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
A beautiful property with a wonderful staff. My wife and went to the Andaz with another married couple and had a fun and relaxing time. We stayed near the beach and loved the views and how close to the water the room was. The staff was universally friendly and helpful. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FrankfromRockland! Thank you for posting your review, I am glad you enjoyed your stay and hope you will come back very soon. Best Regards, Pascal Dupuis
We lived the Andaz Mayakoba. Staff went the extra mile to make the stay special. Globalist status was honored. The property is beautiful. We enjoyed biking around the property, going down to the beach. Our suite had a private heated plunge pool, which was great for day and night swimming. They provi...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Yehuda H! Thank you so much for sharing your experience with us, it is great to read that you got to experience our unique style and all that Mayakoba has to offer. I am truly grateful that you point out the small details that made your experience with us a memorable one. We hope to have you again as our guests. Best Regards, Pascal Dupuis
This was my second vacarion experience in Mexico. First one, a couple of years ago in one of Cancun all-inclusive hotels, didn't leave a good impression and my wife said she wouldn't go back again. When I saw that Andaz has opened a new property in Playa del Carmen, I started convincing my wife to g...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola EOjuara! Thank you so much for posting your review about your last stay! We work very hard to make sure our guests get the best service and have memorable experiences; I thank you for acknowledging our teams amazing efforts. I truly hope to have the opportunity of being your host one more time in the near future. Kind Regards, Pascal Dupuis
This property and staff could not have been better. Everyone including Aldo, Edgar, Wally, Bitia, Carolina, Julio, and Michael made our stay perfect. They were so friendly and made us so comfortable every step of the way. It also was wonderful to have the property well groomed and cared for. The be...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola cincytravelermama! Thank you for taking the time to write about your recent stay in our resort. It means a lot to read that you enjoyed your vacation so much. I will personally thank our team for creating such a memorable experience for you; specially Aldo, Edgar, Wally, Bitia, Carolina, Julio and Michael. I really hope to have you as our guests one more time in the near future. Best Regards, Pascal Dupuis
In addition to the various vegan options available at the restaurants, they fixed us tofu for breakfast at our request. Also, the chef at Casa Amate prepared an avocado chocolate mousse especially for us, and it was excellent!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Exploration657836! Thank you for sharing your review on our profile. I am so happy to see that you had a memorable stay, we appreciate you choosing us as your host. I hope you come back very soon! Best regards, Pascal Dupuis
The Andaz Hyatt brand is consistent with providing quality service and exceptional staff. Andaz in Mayakoba is an exceptional experience experience. The property is exceptional in its location and amenities. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Marius A! I truly appreciate you sharing your comments about your recent stay. I am very happy to read that you had such a wonderful time. I will pass along your comments to all of our team who are always willing to go above and beyond for all of our guests. It will be a true pleasure to have you as our guests one more time. Best Regards, Pascal Dupuis
This is a five star' five star property driven by ten star service! The facilities are beautiful and you cannot go wrong whether you stay beach side or lagoon side. Every room enjoys privacy (slightly less beach side by nature) and comfort. The restaurants, both casual and formal, are fantastic....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola melted3! Thank you so much for sharing your experience with us. I am very happy to see that you enjoyed our unique concept and approach. Thank you for pointing out our amazing team, I feel very proud for having them on my side. We hope we get to welcome you back soon. Regards, Pascal Dupuis
The resort was very nice, with accomodations either beach side or lagoon side. There were several pools to accommodate your room location. Traveling around the resort was easy using either foot/provided bicycles/gold cart shuttles. I would definitely vacation here again. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Charles L! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words and I am very happy to read you got to enjoy our beautiful natural surroundings and unique style. You are now part of the Andaz Mayakoba family so hopefully we will have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
A beautiful place and trip with outstanding everything. Service and cleanliness was exceptional. The ease of getting around and the knowledge and attention to detail was truly remarkable, We will surely return. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola John K! Thank you for sharing your experience and outlining the warmth of our team. I am very happy to see that you had such and amazing time, I certainly hope you come back very soon! Best Regards, Pascal Dupuis
We loved Andaz for our anniversary trip. You must expect that things will be pretty pricey when staying in Mayakoba, so not for the budget conscious. Also if you stay in lagoon rooms, you are about a 5-10 min cart ride to the beach. Knowing those things though, everything else was great, staff was v...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola brianmedia! Thank you for sharing your review on our profile, I am very glad you enjoyed the Andaz experience at our location! Thank you for choosing our Resort to celebrate your anniversary, we love celebrating such important moments in the life of our guests. We hope you make it a tradition and come back every year. Best regards, Pascal Dupuis
We had the most remarkable experience at the Andaz Mayakoba. We had stayed at a few other Andaz locations and new that we would be in for a treat. We had no idea how stunning and extraordinary the service would be. Our lagoon view suite was perfect for a young family that wants to getaway- and have ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola tinytwister! Thank you so much for posting your experience on our TripAdvisor profile. I am very happy to see that you enjoyed our unique style and amazing culinary offer. I hope you can come back soon for a well deserved relaxing vacation. Best regards, Pascal Dupuis
Great place to hold a meeting and mix in some relaxation and fun. Service was amazing. I love the fact that there are bikes that help you get around the resort. The resort is also spread out which keeps things peaceful and not overcrowded....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Culture47306529467! Thank you for sharing your comments about your most recent visit, I truly appreciate you choosing our resort to spend the day and it means a lot to learn you had such an amazing time. I hope to have you back in the near future. Best Regards, Pascal Dupuis
Everything was wonderful at this resort. It was easy to walk or travel by golf cart or bicycle. The rooms were very comfortable. The restaurants were amazing. The bartenders explained the ingredients and the regions where they come from....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Discover109452! Thank you for sharing your feedback. I am very happy to read that our team took good care of you and your partner during your Conference. It is great that you got to enjoy our beautiful surroundings and culinary offer. I am looking forward to welcoming you back in the near future. Best Regards, Pascal Dupuis
The Andaz Mayakoba is wonderful and a great value. We stayed at the Andaz and the Fairmont and liked the Andaz so much more! The property is immaculate despite its massive size. The rooms are modern and comfortable. I would highly recommend this resort....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola ashn09! Thank you for taking the time to review your most recent stay, I appreciate your kind words and I am very glad to see you enjoyed all that our resort and Mayakoba has to offer. I hope to welcome you back very soon. Best Regards, Pascal Dupuis
My husband and I travel a lot And this will be one of our best relaxing vacations The manager Pascal and Laita and the whole team did everything possible to make our stay as comfortable as possible . The chef Omar and the food service team were very attentive and took care of our food allergies an...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Deeana F! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. We certainly hope we have the pleasure of being your host once again so you can enjoy our culinary offer one more time. Best regards, Pascal Dupuis
Mayakoba area is really special/not commercial, yet easy to get to through Cancun flights. Property had excellent service and amenities. Is brand new with high quality design and food. Great activities for kids, couples, anyone. Common areas and activities never felt crowded although the property wa...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola SDC312! Thank you so much for taking the time to write about your most recent stay with us, it means a lot to me to read you had such a memorable experience. We want to make our guests feel at home and I am delighted to read that our team just did that! I hope you join us again soon to keep enjoying the warm service and inspiring views at Andaz Mayakoba. Kind Regards, Pascal Dupuis
Great place and our new go to for the Cancun area. Modern yet comfortable. Andaz is such a great brand and this place didn’t disappoint. The kids loved the two distinct areas, beach and the lagoon area. And, the fact that the kids club is free is awesome. Top notch and our kids loved Kimbo....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola GREGS1006! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words. I am very happy to read you got to enjoy our beautiful natural surroundings and unique style. You are now part of the Andaz Mayakoba family so hopefully we will have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
Excellent hotel with great staff. People were genuine and friendly. Beautiful setting between local culture and modern luxury. Only constructive feedback relates to the price of the breakfast buffet, which is quite high for the offering, everything else was nearly perfect....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Explorer47633734311! Thank you for sharing your experience with us. I am very proud to see that all the team took great care of you. Our passion is to create unique experiences and I am very happy to see we have succeeded! We look forward to welcoming you back. Warm regards, Pascal Dupuis
My wife and myself had high expectations going into the Andaz and some how the people and the physical buildings exceeded them all.... everyone was extremely friendly and professional and helpful and all of my interacts with the staff were postive. The language barrier is minimal, if that’s an issue...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 964allenw! Thank you so much for posting your review on our Trip Advisor profile. I am truly moved and just so proud to read all about your time at our resort. I will make sure to share your amazing comments with all the team; they are the true starts of our hotel and they make up the warm and caring environment that is Andaz Mayakoba. We hope you come back very soon. Best regards, Pascal Dupuis
Andaz Mayakoba is truly an exceptional experience. The property is beautiful well maintained and luxurious. But the staff and team members make this an extraordinary experience. They are attentive gracious and accommodating at every turn. The professionalism and attention to detail is highly com...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Dorybleu! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the great efforts of all of our team, they are always willing to go above and beyond for our guests complete satisfaction, I am sure your review will keep everyone motivated. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
Unless you live it you will never know! One of the best places I have ever been I recommend this places without a doubt you feel like home the moment you step in Mayakoba, and the integration with nature is absolutely fantastic ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Wanderer22541717502! Thank you very much for sharing your experience with us. I am very happy to see that you really enjoyed our unique resort. We really work hard to create unique experiences and always go above and beyond for our guests. Thank you for recommending us and we look forward to welcoming you back! Best regards, Pascal Dupuis
The entire staff at the hotel went above & beyond all expectations to make our stay perfect. The property is beautiful and meticulously maintained, the restaurants were terrific, especially the beach restaurant. The rooms are large, clean and very comfortable. I look forward to many more visits to t...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola FarAway22575462655! Thank you for sharing you experience with us, I am very glad to know that you enjoyed your stay while celebrating such an special occasion. I hope you make it a tradition and celebrate every anniversary in our beautiful resort. Best regards, Pascal Dupuis
Beautiful resort. Amazing customer service. Check-in staff went out of their to make sure everything went smoothly and waived the cancellation fee despite me double-booking by accident. The food was absolutely incredible, especially at Casa Amate and the Mediterranean restaurant beside the ocean. We...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola PalomaEli! I truly appreciate your kind comments about your experience, it means a lot to read that you had such a wonderful stay. I am very happy to read you enjoyed our culinary offer, Sotavento is quickly becoming our guests favorite. Our Ocean Front Suites are our guests favorite, you get to relax on your own plunge pool while overlooking the Caribbean. Thank you for your preference and I look forward to welcoming you back in the near future. Best Regards, Pascal Dupuis
The management and staff here are exceptional. Great F&B. So clean, well maintained and just top notch across the board. We highly recommend this for families and those looking for a relaxing, safe, easy trip. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola lm35! Thank you for taking the time to share your experience. I am very happy to hear that you enjoyed our amazing culinary offer and warm service. We certainly hope you can come back soon and thank you for choosing us as your host. Best regards, Pascal Dupuis
My husband and I were thoroughly impressed with the hotel. Every meal was a culinary event and the staff was amazing. We will be returning to the Andaz for many years to come. We are seasoned travelers and foodies from NYC. The experience competes with any cosmopolitan venue. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Navigator53129683796! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting our culinary offer and the great service of our staff; it is wonderful to read that you had a memorable experience. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
This is a great resort with even better service. I highly recommend it. The employees went out of there way to care for us in the most surprising ways. The food was outstanding. The chef worked with our special needs. The resort is a great example of being eco-friendly....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Curious51526587023! Thank you for taking the time to post your comments about your recent stay. I am very glad to learn you enjoyed our vibrant style and layout, Mayakoba really is a unique place. I feel very proud of my team and it it great to see you enjoyed our warm service and I truly appreciate all your feedback. We hope you come back very soon. Best regards, Pascal Dupuis
We stayed 2 nights in this property. We totally satisfied. Staffs were very kind. It was inside of the jungle and the eco-boat tour they offered was great. Also, their property is new and clean. Morning yoga class was also satisfactory. However, we had to use stairs and it was little bit stressful b...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Trek48523524629! Thank you for sharing your review on our TripAdvisor profile, I truly appreciate your kind words. I am very happy to read you got to enjoy our beautiful natural surroundings and unique style. You are now part of the Andaz Mayakoba family so hopefully we will have you as our guest one more time in the near future. Best Regards, Pascal Dupuis
This by far had been the best vacation experience I have had in years. This hotel, the staff (every single one of them), the grounds, and food could have been better! We were only there for 3 days, but have decided to go back at the same time next year. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Guide23931611488! Thank you so much for taking the time to review you stay on our profile. I am so glad you enjoyed your stay with us. I look forward to having you as our guests one more time next year! Best regards, Pascal Dupuis
Overall stay was fantastic. Staff Hospitality was amazing! Would recommend and stay again for sure. Would highly recommend to attend resort activities like yoga, eco tour, cenote tour, bike riding, etc. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola 299mj_s! Thank you for sharing your amazing review on our profile. I appreciate you pointing out the details that made your stay more memorable, the entire team works very hard to ensure you get the best experience possible. We certainly hope we have the pleasure of being your host once again. Best regards, Pascal Dupuis
Pablo was outstanding in taking care of us at arrival / check in. Hotel is located in a very special area, lagoon, with a very nice beach. Lots of activities available. Restaurants within the adjacent properties - Rosewood, Fairmont and Banyan Tree. Very nice Spa and Gym. Will return !!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Mario P! Thank you for taking the time to share your review and recommending our resort. I am glad you enjoyed your stay and hope you will be back soon! Warm regards, Pascal Dupuis
The only thing "bad" is the food. It is so good that you can't stop eating. You will need to join Jenny Craig when you get home. Simply amazing food. Impeccable grounds. Although 100% booked, never felt crowded. Super friendly and hospital staff. Can't say enough good things....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola wbaker1020! Thank you very much for sharing your great review. I appreciate you pointing out our efforts to make sure you have a great experience; I will make sure to pass along your comments about our culinary offer to our Executive Chef, I am sure it will motivate him and all the team to keep up preparing delicious and tasty food. It has been our pleasure to host you, we hope you come back soon. Warm regards, Pascal Dupuis
Great resort. Staff was excellent and food outstanding. Golf course was wonderful, challenging and very good shape. Maid service was fantastic friendly and very fast. We will definetatly be going back ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola George N! Thank you so much for sharing your amazing comment on our profile. We work very hard to make sure our guests get the best service and have memorable experiences. We continue to grow into the resort we want to become and I thank you for acknowledging out teams amazing efforts. I hope you come back very soon! Best regards, Pascal Dupuis
beautiful property and very attentive staff. The people at the Kids club were Fantastic and the kids couldn't wait to go back each day. They remembered the kids even when would run into them outside of kids club....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Voyager51477429659! Thank you for taking the time to review our resort. I am so happy to read you and your family had such an amazing experience. Our Recreation team is always looking for fun and different activities to entertain our little guests, I am sure that they have lots of stories to share with all of their friends back home. I look forward to welcoming you back soon. Best Regards, Pascal Dupuis
The quality and the location of the resort are great.Highly recommend to spend time to relax in Mayacoba. The service and the food amazing . Next time there will go to the same place. The rooms are very good. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Victor2907! Thank you so much for sharing your comments about your recent stay, I am very happy to learn you had such an amazing time with us. I appreciate your kind remarks and hope you will come back very soon, it has been our pleasure to host you. Warm regards, Pascal Dupuis
Very relaxing couples vacation. The service was great from resort staff. Everyone was very friendly and quick to arrive. We had a suite which was spacious. Bathroom was upscale. The food was fantastic at the Andaz restaurants. We will definitely plan a return stay....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Seaside68134095470! Thank you for sharing your experience with us! I am very glad to read all about you many adventures at our property and I am very happy to acknowledge that you both had such and amazing time. We hope to have you with us again in the near future. Kind Regards, Pascal Dupuis
Excellent resort, wonderful staff, beautiful beach and the ease of being able to eat at any hotel restaurant in the Mayakoba reserve was truly appreciated. We would definitely stay at the Andaz Mayakoba again. The staff are genuine and warm, no request was too much trouble....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola WPM99! Thank you for taking the time to share your review on our Trip Advisor profile. I am glad to know that you enjoyed our unique design and layout, Mayakoba certainly is a unique place with lots of different activities and culinary options. I am glad you enjoyed our warm service and appreciate all your feedback. We hope you come back very soon. Best regards, Pascal Dupuis
Andaz went that extra mile in everything they did for us. We are vegetarian- so they made us a personalised vegetarian breakfast (without us even requesting it!)It was also or honeymoon and so they made everything extra special. We had our room decorated with balloons and we got chocolate cake at th...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Traveler50369513752! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our amazing team who are always willing to go above and beyond for our guests experience. Your comments have been shared with all of our team and have served as a great motivator. Thank you once again and I look forward to welcoming you back to Andaz Mayakoba for your anniversary. Yours sincerely, Pascal Dupuis
We loved our stay at Andaz. The grounds are lovely. The room- a beach front room- was spacious and well planned out. We enjoyed using the bikes to get from the beach to the other areas of the hotel property. My only complaint was that the bikes need baskets and it would be good to put lights on the...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola dkbknyc! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for recommending our resort and for the time you have taken to share your thoughts. As well I appreciate your feedback about the bikes, I will definitely share with our team and explore the options. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, Pascal Dupuis
Nothing was too much trouble, from Willy at breakfast, Christian from the beach right up to Pascal the general manager, who was charming and helpful. The staff went out of their way at all times, our room was spotless and the Lagoon eco trip was wonderful and free! ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Passport61142306959! Thank you for choosing Andaz Mayakoba for your stay and for the time you have taken to post your review on TripAdvisor. We are extremely happy to read your generous review and would like to thank you for your very kind words. I shall definitely share your feedback to the entire team and specially with Willy and Christian; I am sure that this shall further motivate them delivering great experience to our valued guest like you. We are looking forward to welcome you in again in the near future. Yours sincerely, Pascal Dupuis
Everyone at the resort was helpful and extremely nice. The food was fantastic and I cannot wait to go back!Do not miss the breakfast buffet at Casa Milagro!Best massage I have every had and access to the spa amenities outside of that was a great gift after a long beach day!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Adventure13779435305! Thank you for taking the time to post your review on our TA profile, it means a lot to me to learn you had a memorable experience. I feel very proud of all of our team who are always willing to go above and beyond for our guests satisfaction. I would love to have you back in the near future so you can enjoy our Naum Spa facilities one more time. Best Regards, Pascal Dupuis
We stayed for three night and I wish it was a week! Best hotel in Mayakoba!We wanted relaxation and that’s what we got! The staff was excellent and caring. The rooms were new, modern and nicely laid out. Since we had such a great experience, my wife and I are planning our next trip here in a couple ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Matt H! Thank you very much for your wonderful feedback shared here in TripAdvisor. it is indeed a pleasure to know that you have enjoyed your experience with us. Thank you again for your review and we look forward to welcoming you back to Andaz Mayakoba. Yours sincerely, Pascal Dupuis
One of the best resorts I’ve stayed in ever, everything was flawless, impeccable customer service from the moment we arrived, fell in love with the welcome drink “xtabay” and ordered it multiple times while we were there, the food was simply amazing at all restaurants and locations, including Cocina...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Connector24580293706! Thank you for choosing to stay with us at Andaz Mayakoba. I really appreciate the time taken to write your comments on TripAdvisor and especially the positive feedback received about our amazing team who are always willing to go above and beyond for our guests experience. Your comments have been shared with all of our team and have served as a great motivator. Thank you once again and I look forward to welcoming you back to Andaz Mayakoba in the near future. Yours sincerely, Pascal Dupuis
You don't feel like you are in a big hotel, but in a very natural lush tranquil environment with perfect service when you need it. if you want a relaxing vacation this is a place for it. It's our second time at Andaz and we were not disappointed. Looking forward to many more times at Andaz....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola anna35102018! Thank you very much for sharing your experience at Andaz Mayakoba, I am very happy to learn this was your second visit, we truly appreciate your preference. We certainly look forward to your next visit at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
This Andaz isExcellent on all fronts and has come a long way since our first visit. The staff and management here are amazing, and remember your name from the moment you arrive.The property is gorgeous with well maintained lush tropical foliage,clean and spacious rooms, boat rides through the lagoon...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Martin L! Thank you very much for sharing your feedback in respect to your recent stay at Andaz Mayakoba. We truly appreciate your generous words about the hotel especially highlighting the great service of our staff; it is wonderful to read that you got to experience some of our local culture and gastronomy. We look forward to the opportunity to welcome your return in future at Andaz Mayakoba. Yours sincerely, Pascal Dupuis
The resort itself is very aesthetically pleasing. The architecture, winding pathways and meticulously groomed gardens create a very fresh,vibrant yet relaxing ambiance. Simply put, the resort is gorgeous. The only disappointment was the seaweed on the beach. Not that this was at all the fault of the...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola bigbetty53! Thank you for choosing Andaz Mayakoba and for the time you have taken to post your review. It is so satisfying to read that we were able to extend you such a memorable experience. I will be more than happy to share your feedback with all of our team. Your high rating review really serves as a great motivation to all of us. Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future. Kind Regards, Pascal Dupuis
Andaz Mayakoba, excellent experience the location is unique and peaceful you will be protect by the natural forest, free, with beautiful private beach far from the buildings and noice. Discover the elements in the amazing culinary creations. Great Spa too! Enjoy it!...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola etzin! Thank you for sharing your very generous review in respect to your stay experience at Andaz Mayakoba. It’s great to know that you are extremely satisfied with our hospitality. Thank you for mentioning the hotel’s highlights such as facility, location and culinary offer. We all look forward to continuing to be of service to you. Kind Regards, Pascal Dupuis
We stayed at Andaz for a long weekend and enjoyed our experience there. The staff is amazing. Very friendly and courteous. The grounds are beautiful. We enjoyed the food and our accomodations. I would recommend this resort. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola gregdest! Many thanks for the time you have taken to post your comments on TripAdvisor and for choosing Andaz Mayakoba. We are very pleased to read about the positive comments about your experience in our resort, it is great to read you enjoyed our culinary offer and beautiful surroundings. It is feedback like yours that will keep us motivated. Thank you for the generous review and we hope to see you soon. Yours sincerely, Pascal Dupuis
Just the best. Can't recommend more highly. My wife and I went for a long weekend and we are already looking into returning as soon as possible. The employees of the property are the best I've ever seen - so attentive to detail and caring. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Will S! Thank you very much for your wonderful feedback shared here in TripAdvisor. It’s great to know that you and your wife have enjoyed your experience with us. It is very inspiring to receive such comments and my heartfelt thanks for recognizing the level of our hospitality. We certainly look forward to your next visit at Andaz Mayakoba. Yours Sincerely, Pascal Dupuis.
if you want to be treated like royalty and every staff will address you by your name , even the one that you interacted with or not , this is the resort to stay at, great for family, gourmet food, many activities , relaxing beautiful pools and beaches, spacious room, service is one of the best in th...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Fadi C! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for the time you have taken to share your thoughts and this will surely keep the entire team motivated. We look forward to the opportunity to welcome you back in the near future. Yours sincerely, Pascal Dupuis
This would have been the perfect vacation had my husband and I not gotten sick a day before we were supposed to leave from something we ate. But Andaz is a beautiful hotel. Other than being sick, our experience was perfect. The room that we stayed in (a 1 bedroom near the beach) was beyond our expec...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Aly D! Thank you very much for taking the time to post your review on our TripAdvisor profile. I am very happy to read you and your family enjoyed your stay with us. It was a great pleasure and compliment for us to have your review and feedback. Thank you for recognizing Paul, I am sure that your kind words will mean a lot him. I feel very sorry to learn you got sick, I understand the doctor came and could not determine the illness was caused by something you ate; I really hope you and your husband recover in a speedy fashion. Hopefully we will have the opportunity to welcome you back in the near future. Best Regards, Pascal Dupuis
The entire staff here is awesome. Everyone from Julia that checked us in to Luis and Pablo at the pool (especially these guys!) Rodrigo and the omelette maker. The golf cart guys and the guys filling the minibar were all awesome. They all made up for the temporary seaweed issue that was going on at ...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola brianifmc2018! I couldn’t be more thankful on the wonderful words about your recent stay at Andaz Mayakoba. Thank you very much for recommending our resort and for the time you have taken to share your thoughts; I will make sure to share your review with our team, especially with Julia, Luis, Pablo and Rodrigo; I am sure this will keep them motivated. We look forward to the opportunity to welcome you one more time in the near future. Best Regards, Pascal Dupuis
This was an amazing hotel, from food, service, location and most importantly, the staff.From the moment you get into the resort you know that it's going to be a great experience. How they welcome you with a local drink to how spotless clean the entire hotel is to the great service and all of the ac...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola C16DDalex! Thank you for sharing your wonderful comments about your visit at Andaz Mayakoba, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our privileged location, culinary offer and wonderful service. Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future. Yours sincerely, Pascal Dupuis
The resort is clean, stylish, new, modern , well structured and run. But the real value added, the real difference is made by the people that work there. Nice, polite, smiley, accommodating, proactive, well mannered. Always available and super fast. I travel for business and pleasure 10 days out of...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola Piergiacomo R! Thank you very much for your wonderful feedback shared in our TripAdvisor profile. It’s great to know that all of my team created a memorable experience for you, I feel very proud of every member of this Andaz Mayakoba family. I shall definitely share your feedback to the entire team and I am sure that this shall further motivate them delivering great experience to our valued guest like you. We are definitely looking forward to welcome your return in the near future. Kind Regards, Pascal Dupuis
We absolutely loved spending a week at Andaz. The staff, food, drinks, spa, gym, pools, our gorgeous room and balcony were all absolutely phenomenal. We highly recommend staying here. Though the seaweed problem is an issue within the area Mayakoba is less affected and the staff takes such great care...
Read MorePascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola spiritboxingbklyn! Thank you very much for sharing your comments, I am very happy to learn you had an enjoyable time with us. It was a great pleasure and compliment for us to have your review and feedback. Thank you for recognizing Moisés and Mario; I am sure that your kind words will mean a lot them. We are looking forward to welcome you back in the near future. Yours sincerely, Pascal Dupuis
We had a fabulous time here. The property and staff are amazing. The staff was very friendly and took extra steps to make us feel extremely welcomed. We look forward to returning in the future for special occasion celebrations. ...
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola rhondamims3! We are very much delighted to see that you have enjoyed your stay at Andaz Mayakoba. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We look forward to welcoming you back at Andaz Mayakoba in the near future. Best Regards, Pascal Dupuis
We had a short but incredible stay at Andaz Mayakoba. Excellent property with everything Riviera Maya can offer with great food options (from quick bites to a formal Latin dining) and beach/pool. This is the best deal in Mayakoba. Highly recommended....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola PupPupDog! Thank you for taking the time to share your feedback about your most recent stay in Andaz Mayakoba, I am very happy to read you had a memorable experience and that you enjoyed our surroundings and culinary offer. Hopefully we will get the opportunity to be your host one more time in the near future and definitely consider staying more days so you can really experience all that Andaz Mayakoba has to offer. Kind Regards, Pascal Dupuis
Went on a short vacation and stayed at Andaz Mayakoba. My family was celebrating a birthday. The staff at Andaz were amazing and made the celebration more special. The rooms are spacious and very well designed. The resort is beautiful....
Pascal D, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this review
Hola gladys c! Thank you very much for sharing your comments and for choosing our resort to celebrate a birthday, I am very glad to read you and your family had an enjoyable time with us. It was a great pleasure and compliment for us to have your review and feedback. Thank you for recognizing our team, I feel very proud of having such an amazing team. We are looking forward to welcome you back in the near future. Kind Regards, Pascal Dupuis