Hotel Policies

Andaz Mayakoba Resort Riviera Maya gladly welcomes your furry travel companions to join you during your vacation.

To participate in the pet program:

Inform us that you will be bringing your pet (or pets) at least three days prior to your arrival. Canine guests must weigh 50 pounds or under. Guests may have two dogs stay in their room provided their combined weight does not exceed 75 pounds. Extra charges apply.

For more information, please contact us at concierge.mayakoba@andaz.com.

A daily resort fee of 5 percent (tax not included) and a service charge of 10 percent will apply to all rooms.

During your stay at Andaz Mayakoba Resort Riviera Maya, you'll enjoy endless resort perks. Take your time to indulge with these exclusive benefits, including:

• In-room healthy minibar, including healthy snacks and nonalcoholic beverages
• On-property transportation service by chauffeured golf carts 24/7
• Bikes available to tour throughout property
• Access to Kimbo Kids’ Club from 9 a.m. to 5 p.m.
• Flip-flops in guest rooms
• Transportation, up to five people per boat, on the waterways within the Mayakoba resorts from 9 a.m.–5 p.m. Reservation needed
• Transportation to El Camaleón Golf Course, Mayakoba's tennis courts and paddle courts from 9 a.m. to noon
• Non-motorized watersports
• Local telephone calls
• Self-parking
• Premium Wi-Fi throughout resort and in meeting rooms
• Wellness activities

This directory details the hotel history, guest services, dining outlets, safety measures and legal implications of your stay at the resort.