World of Hyatt

Hotel Policies

Check-In Policies

The minimum age requirement for the main guest staying at the hotel is 18 years. A valid and original identification is required upon arrival to proceed with check-in. The below options are the accepted identification documents in accordance with the UAE regulation:

  • Passport
  • UAE Emirates ID
  • GCC ID (only for GCC nationals)


Children under the age of 12 stay for free in the room of their parents. Children aged 12 and upwards are considered adults.

Extra baby beds for children up to the age of 3 are complimentary. Any extra bed for adults will be an additional fee of AED 150 per night. The additional bed is only available for the 1 King Deluxe room category and up. 

For a second room booking for children under the age of 12, we offer—depending on availability—a second room at a family rebate of 50% off of the room rate.


Breakfast for children up to the age of 6 is free of charge. Children between the ages of 7 and 12 are entitled to a 50% discount on breakfast charges.

Spa & Fitness

The gym is open 24/7. The spa is available from 9 a.m.–9 p.m. 

Treatments are available from noon–8 p.m. with prior booking. Saunas and areas of relaxation are open to adults only from the age of 18 upwards. Guests 16–17 years of age may use the facilities when accompanied by an adult.


No pets are allowed at Andaz Dubai The Palm.


A smoking room is subject to hotel availability upon arrival.

Please note the additional cleaning fee of AED 500 charged for prohibited smoking in the hotel rooms.

Thank you for your understanding.

Andaz Dubai The Palm