Online Only Offers

Hyatt's Best Rate Guarantee

Hyatt is pleased to offer the Hyatt Best Rate Guarantee on Hyatt.com, Hyattplace.com and Hyattsummerfieldsuites.com. Now you can be certain to find the best available rate at any of our Hyatt Regency, Grand Hyatt, Park Hyatt, Hyatt Place or Hyatt Summerfield Suites properties, worldwide. Simply be sure to book online at Hyatt.com, HyattPlace.com or Hyattsummerfieldsuites.com.

If you find a qualifying, lower rate for the same hotel, room type, dates and length of stay within 24 hours, contact us at 1-866-886-5054 or 1-402-593-5073. We will not only match the lower rate, we will also discount the lower rate by 20%. Why book Hyatt anywhere else?

Please note: The rooms found on other websites must be publicly available and bookable on the Internet. See Terms and Conditions below for details.

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Make A Claim

To make a claim, call 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. One of our Hyatt Best Rate Guarantee Representative will work with you to confirm the website with the lower rate qualifies in terms of room type, number of guests, same dates of stay and length.

Frequently Asked Questions about Hyatt's Best Rate Guarantee

Terms & Conditions

Hyatt guarantees to provide the lowest online bookable rate for hotel room reservations at Hyatt Regency, Grand Hyatt, Park Hyatt, Hyatt Place or Hyatt Summerfield Suites hotel properties available to the general public on the Internet, subject to the following terms and conditions:

If you find a publicly available and immediately bookable room-only rate on the Internet (“Competing Rate”) that is lower than the room rate available for the same reservation on www.hyatt.com, www.hyattsummerfieldsuites.com, or www.hyattplace.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on www.hyatt.com, www.hyattplace.com or www.hyattsummerfieldsuites.com please call 1-866-886-5054 or 402-593-5073.

Once Hyatt confirms the availability of the Competing Rate on the Internet, subject to room availability at the applicable Hyatt Place Hotel, Hyatt agrees to match the Competing Rate for the same reservation, plus discount an additional twenty percent (20%) off the room rate for the duration of the stay being reserved.

This Guarantee does not apply to:

• Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire.
• Websites that “package” travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
• Packaged rates that include taxes, service charges, meals, coupons, parking, services or other amenities.
• Qualified discount rates including but not limited to Government, AAA or Senior Citizen Discounts.
• Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Hyatt and a specified and limited group, and are not publicly available.
• Hyatt Vacation Club properties or any residential or extended stay apartment properties (i.e. The Galleria Residences in Dubai).

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.

If you have already booked a prepaid stay on Hyattsummerfieldsuites.com, HyattPlace.com or Hyatt.com, and find a Competing Rate that meets the Guarantee Terms and Conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyattsummerfieldsuites.com, HyattPlace.com or Hyatt.com and charge the full stay based on the new rate to your credit card.

The number of Gold Passport Points awarded to you if you are a Gold Passport member will be based on the room rate actually paid by you upon checkout. This Guarantee is subject to change or revocation at any time.