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Best Rate Guarantee FAQ

Q. What are the requirements for submitting a claim for Hyatt's Best Rate Guarantee Program?

A. When comparing rates between Hyatt and other sites, if you find a lower rate than what is offered on Hyatt.com, HyattPlace.com or Hyattsummerfieldsuites.com, contact a Best Rate Guarantee Representative at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. The representative will be able to verify the rate immediately without any delay. The rate must be for the same hotel, type of accommodations, room type and bed type as well as the same dates and number of guests. The lower rate must meet the Terms and Conditions to qualify for the Best Rate Guarantee.

Q. If I am able to find a lower rate, how do I contact Hyatt?

A. A Hyatt Best Rate Guarantee Representative can be reached at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week.

Q. If I find a lower rate, after I have already booked my reservation on Hyatt.com, HyattPlace.com or Hyattsummerfieldsuites.com, can I still qualify for Hyatt's Best Rate Guarantee?

A. Yes. If it is within 24 hours of making your HyattPlace.com, Hyatt.com or Hyattsummerfieldsuites.com reservation, contact a Hyatt Best Rate Guarantee Representative at 1-866-886-5054 or 1-402-593-5073 from 7:00am to 02:00am Central Time 7 days a week. They will attempt to validate the claim and make the appropriate adjustments to your rate, if the Terms and Conditions are met.

Q. When will I know if my rate will be adjusted?

A. All claims will be handled immediately via the telephone. The Hyatt Best Rate Guarantee Representative will go to the web site where the lower rate was found and ensure it is for the same terms and conditions as the Hyattsummerfieldsuites.com, HyattPlace.com or Hyatt.com rate and for the same length of stay. If the claim qualifies, they will apply the 20% discount.

Q. Do I receive 20% off of each night?

A. The Hyatt Best Rate Guarantee is determined based off the total stay rate, not a nightly rate.

Q. Are taxes and service charges included in the guarantee?

A. The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities or other fees.

Q. What is acceptable evidence of a lower rate?

A. When you contact a Hyatt Best Rate Guarantee Representative and inform them of the site where you found the lower rate, they will attempt to validate availability of the lower rate, and verify that it complies with the Terms and Conditions of the guarantee. If the rate is no longer available, the guarantee will not apply.

Q. Are Gold Passport points awarded for bookings that qualify for the Hyatt Best Rate Guarantee?

A. Yes. The number of Hyatt Gold Passport points to be awarded to Hyatt Gold Passport members will be based on the rate actually paid upon checkout. Normal Gold Passport benefits will apply based on your tier level.