PRIVACY POLICY

HYATT GOLD PASSPORT

Enrollment
Visitors to this web site can enroll in the Gold Passport® program online. In order to enroll online, you will need to:
  1. Furnish your name, a password, e-mail address and home or business address
  2. Indicate whether you would like to receive promotional information from us
  3. Indicate whether you would like to receive promotional information from our partners (click here for a list of our travel partners)
  4. Agree to the terms and conditions of the Gold Passport® program.
You will also be asked to provide your company name and title, a username, your telephone number, language preference and preferred airline, although you are not required to provide that information to enroll. The information you furnish while enrolling in the Hyatt Gold Passport program will be used in administering your Hyatt Gold Passport account, administering Hyatt Gold Passport Exclusives auctions and may be used by us and our affiliates or entities acting on our behalf for marketing and quality assurance purposes. If you indicate an interest in receiving promotional information from our partners, we may provide your name and address to those partners.
Account Information
As a Gold Passport® member, you can update the information that you submitted during the enrollment process and access your recent account activity online through this web site or by calling a toll free (in the United States) telephone number for Gold Passport® Customer Service or the telephone number of the nearest Hyatt Worldwide Reservations Center. In order to access your account online, you will need to key in your Gold Passport® account number or Username and password. If you don't have your password, you can request one online or by writing or calling Gold Passport® Customer Service. Once you have logged in with your account number or username and password, you will also have the opportunity to provide additional information for your account profile including additional communications preferences, travel preferences (e.g., weekend or senior rates, special interests, top destinations, preferred Hyatt Hotels), and room preferences (e.g., smoking or non-smoking room, bed size, location of the room within the hotel and special needs) and preferred language for communications purposes, all of which will assist us in better serving you.
Hyatt Gold Passport ExclusivesTM
Members of Hyatt Gold Passport have the ability to redeem their Hyatt Gold Passport points periodically through online auctions conducted on goldpassport.com. The auction will feature a collection of unique experiences upon which members may bid using their Hyatt Gold Passport points.
Points to Miles Requests
Members of Gold Passport® have the ability to exchange Gold Passport® points or eligible award certificates for participating airline partner miles via this web site. In order to request conversion of your Gold Passport� points to miles, you will need to indicate the airline, your frequent flyer account number with that airline and the award or number of points to convert.
Customer Service Requests
Members of Gold Passport® have the ability to request a new membership card, password or credit for a stay from Gold Passport® Customer Service via this web site. Our Gold Passport� Customer Service representatives will then access your Customer Service Request via a secured connection to the Gold Passport® database in order to fulfill your request.
Send a Question or Comment
Gold Passport® Members can request brochures and send a question or comment concerning the Gold Passport® Program or a particular Hyatt Hotel or Resort online. After selecting the appropriate option from a drop down menu, the member is required to identify the subject of his question, comment or request, to provide his or her name and to state the nature of the question, comment or request in a free text field. The member will also be given the opportunity to provide his mailing address and e-mail address, if they would like a reply.