PRIVACY POLICY

CONTACT US WITH YOUR QUESTIONS AND COMMENTS

You can always contact us by simply sending us an e-mail addressed to concierge@hyatt.com. If you elect to contact us with any questions, comments or requests using one of the online forms that form part of hyatt.com, you will need to provide your full name, telephone number and e-mail address so that we can be sure to be able to contact you. If you have an established user profile on hyatt.com, you may use the information contained in your user profile to pre-populate any corresponding required or requested information fields. Depending on which online form you complete, you will be given the opportunity to provide additional information that will allow us to serve you better, although the additional information is not required in order for you to complete and submit the online form.
If you are submitting an online form relating to Spa services, you will be given the opportunity to indicate the dates of your stay and to specify your question or request. For any other question, comment or request, you will also be asked to: identify the nature of your comments (by selecting from a pick list); provide your Gold Passport Number; if you are writing to comment on a particular stay, the name of the hotel where you stayed and the dates of your arrival and departure; and include any comments you may have in a free text field at the end of the form. If you would also like to give us feedback concerning a particular stay, you will be given the opportunity to complete on online feedback survey which gives you the opportunity to rate your overall stay, indicate whether you would recommend Hyatt Hotels & Resorts to a friend or colleague, indicate whether you had a problem during your stay, describe the nature of the problem (in a free text field at the end of the form) and to indicate whether the problem was handled by the hotel to your satisfaction.
The information that you include in any of the online forms described above will not be encrypted prior to transmission so you should exercise good judgment about the nature of the information that you include in the form (e.g., do not include things like your credit card number in the comments field). The information that you include in those online forms will be used in responding to your questions, comments and requests and as otherwise disclosed in this policy. Questions concerning this privacy policy should be sent to privacyombudsman@hyatt.com.
Use Of Personal Information