Frequently Asked Questions < Back to Customer Service

 

Hyatt Gold Passport

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1. 

How can I get a Password online?

Visit Forgotten Password, enter your user name or Hyatt Gold Passport account number, email address currently in your profile and click 'Continue'. Hyatt Gold Passport will email you a temporary password that you can use to access the site and set your own password.

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2. 

My email address is outdated. How can I make it current when I don't know my Password?

You can visit Forgotten Password, enter your user name or Hyatt Gold Passport account number and select to have a password mailed to your postal address. Hyatt Gold Passport will mail you a temporary password that you can use to access the site and set your own password.

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3. 

What is the difference between a "My Hyatt" profile on hyatt.com & "My Profile" on goldpassport.com?

All Hyatt Gold Passport members have one universal profile on goldpassport.com and hyatt.com called "My Profile" that includes all membership information, preferences, and interests. As a member, you do not need to create a separate "My Hyatt" profile. However, if you do not wish to become a member of Hyatt Gold Passport, a "My Hyatt" profile can be created to simplify the reservation process on hyatt.com and allow you to sign up to receive e-mail from Hyatt. If you are a Hyatt Gold Passport member and have already created a separate My Hyatt profile, you can merge it with your membership profile in order to access all of your profile information and preferences with a single login.

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4. 

If I sign in on hyatt.com will I need to sign in on goldpassport.com separately?

No, only one sign in is required.

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5. 

Is my Internet browser compatible with the Hyatt Gold Passport web page?

Goldpassport.com is compatible with most popular browsers, including Internet Explorer 5.0 and higher, Netscape 6.2 and higher, Safari, Mozilla, and Firefox 1.0. All browsers must be Java Script enabled to view the site.

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6. 

I keep getting an error saying that my account number is invalid.

All account numbers begin with either a letter G, C or a number 5 followed by eight numbers, and end in a letter. Please confirm your account number. If difficulties persist, please contact Hyatt Gold Passport Customer Service.

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7. 

Why do I need to sign in again to book reservations when I clicked the option to "Remember Me?"

The Hyatt Gold Passport web page uses cookies that are designed to allow a member to quickly access their account. For your security, we require you to re-authenticate your sign in by entering your password; your user name is pre-populated, one time during each session to access certain functions. In addition, your cookie is cleared each time you click the Sign Out link on goldpassport.com.

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8. 

Why are all my future reservations not listed on my reservations list?

All reservations for Hyatt Hotels & Resorts, regardless of booking method, that have a Hyatt Gold Passport number on them, will appear on your current reservation list. Please note that reservations booked within a group block may not appear on-line in your current reservation list. Click here to Add Your Hyatt Gold Passport Account Number to any reservations not listed.

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9. 

I can't get into my account. What am I doing wrong?

To access your account you must provide a valid username or account number and your password. Please ensure you have entered your sign in information correctly. If the problem persists, please contact Hyatt Gold Passport Customer Service.

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1. 

Where do I find a list of hotels and how many points each hotel requires?

Visit the Awards section for a complete overview of the award options available including the number of points required for Hyatt Hotels & Resorts, Hyatt Place, HYATT house and Hyatt Residence Club Awards.

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2. 

Why does the hotel I want to go to have rooms available, but I am being told that I can't redeem my Hyatt Gold Passport points?

Hyatt Gold Passport award allotment is limited contractually and is subject to availability. When a hotel's award allotment is filled, the hotel is no longer required to offer free nights using points. However, Platinum and Diamond members can enjoy free nights even when award inventory is sold out by redeeming a Passport Plus Award for a 60% point premium.

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3. 

Where does it show how many promotional free nights I have?

Sign in and visit My Promotional Awards to view a summary of the promotional awards you have earned. Follow the instructions provided to redeem the free nights you have earned.

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4. 

Where do I find how many stays I have completed during a promotion?

Sign in and visit My Promotional Awards to view a summary of the stays you have completed toward a promotion.

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5. 

What are the current promotions?

Details about Hyatt Gold Passport promotions can be found in Special Offers.

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1. 

What if I need to make a reservation less than 7 days in advance?

Please contact Hyatt Gold Passport Customer Service.

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2. 

How long is my current tier status valid?

Please sign in to the Account Details page to verify when your tier expiration date is. To requalify for tier status, the standard applicable stays or nights must be completed within each calendar year.

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3. 

How many points do I currently have on my account? What can I use them for?

Please sign in to the Account Detail page to view your point total. Points can be used for free nights at Hyatt Hotels & Resorts, Hyatt Place, HYATT house, and Hyatt Residence Club as well as for room upgrades at Hyatt hotels. For your convenience use our Awards Calculator to assist you in tabulating how many points you need for your awards. Points can also be converted to miles or redeemed for free rentals with our car partners, Avis®and Sixt-Rent-A-Car®.

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4. 

Do my points expire?

No, however, if an account is left inactive for more than 12 calendar months, the account may be deleted and all points in the account forfeited.

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5. 

To receive Hyatt Gold Passport points or miles for a stay, I must pay an "Eligible Rate." What is an Eligible Rate?

An Eligible Rate is any hotel published room rate worldwide except: Internet wholesale rates (including priceline.com, hotels.com, etc.), airline employee, travel agent/industry discount, inter-company or Hyatt employee discount, permanent contract/hotel contract room rates and tour packages.

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6. 

Why doesn't my statement show my most recent stay?

Paper statements are sent on a quarterly basis. Any stays after the statement period will not be reflected. Refer to the "statement period", in the upper right hand corner on the statement, to verify the specific dates reflected on that statement. To check for stays posted to your account after the statement period, view your Account Detail online or call 1-800-51 HYATT (or 1-402-592-643 outside the U.S. and Canada).

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7. 

Can I get an upgrade when staying at a Hyatt for being a Hyatt Gold Passport member?

Membership in the Hyatt Gold Passport program does not guarantee a room upgrade. We do offer awards that can be used to upgrade reservations that are booked on a full standard rate. Please see the Awards Chart for details. Diamond members receive an automatic upgrade, based on availability, to Regency®/Grand® Club rooms or Best room available, not including suites.

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8. 

Is there a printable version of the Terms and Conditions?

Yes. See Terms and Conditions.

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9. 

Does Hyatt have a co-branded credit card?

Yes. For more information regarding the credit card, please visit goldpassport.com.

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10. 

What are Hyatt Gold Passport bonus points?

These are a specified number of bonus points earned when staying at a participating Hyatt property in addition to normal points earned for eligible charges during a stay. In addition a predetermined number of bonus points can be awarded by our partners or for exclusive Hyatt and Gold Passport promotions.

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11. 

Where can I find Hyatt Gold Passport bonus point offers?

To find information about specific regional hotel offers from any of the over 250 Hyatt hotels and resorts worldwide, visit Hyatt Gold Passport Bonus Offers.

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12. 

How can I make sure I received my Hyatt Gold Passport bonus points?

To receive Hyatt Gold Passport bonus points, be sure to indicate the appropriate offer code when making a reservation and request the offer code during check-in. At the time of check-out your receipt will indicate your Hyatt Gold Passport account has been credited for your stay and bonus point offer. To verify that you have received the appropriate bonus points, sign in to your account and the bonus points will appear listed in your Account Details.

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13. 

I did not receive my Hyatt Gold Passport bonus points, how can I get this added to my stay?

If a stay is posted to your account, but it is missing requested bonus points, you may complete a Past Stay Credit Request and request "Bonus Only" credit. You may also contact Hyatt Gold Passport Customer Service at 1-800-228-3360 (inside the U.S. and Canada) or 1-402-593-8615 (outside the U.S. or Canada) to have the stay reviewed.

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14. 

Can I purchase Hyatt Gold Passport points?

Yes, members may now purchase points or give points as a gift by visiting Earning Options.

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15. 

How does Purchase Points or Give Points work?

Any Hyatt Gold Passport member can purchase points for themselves or to give as a gift to other members. Members can choose the amount of points to purchase in 1,000 point increments, up to 40,000 per transaction, with a maximum of 40,000 per calendar year. A member may only receive points as a gift in 1,000 point increments, up to 40,000 per transaction, with a maximum of 40,000 per calendar year. Please contact Hyatt Gold Passport Customer Service with questions.

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16. 

How much does Purchasing Points or Give Points cost?

Points may be purchased in 1,000 point increments for $24.00 USD. Members can purchase a maximum of 40,000 points for themselves per transaction and per calendar year. No additional taxes or fees are charged, though GST/HST will be charged to members with a Canadian billing address only.

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17. 

How long does it take for points to appear in my account?

When purchasing points for oneself, please allow 48 hours for points to appear in your account. When giving points and a valid Hyatt Gold Passport account number is provided and verified, please allow 48 hours for points to appear in the recipient’s account. When giving points and a valid email address is provided, please allow 48 hours for points to appear in the recipient’s account once the points are claimed.

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18. 

Can I transfer my American Express points into Hyatt Gold Passport points?

No, however American Express does offer a program that allows you to purchase Hyatt Gift Certificates that are redeemable for free nights. You can also transfer points from Diners Club into Hyatt Gold Passport Points.

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19. 

Can I transfer my travel partner miles into Hyatt Gold Passport points?

No, we do not currently offer this option. However, you can convert Hyatt Gold Passport points to miles with many of our travel partners.

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20. 

How long does it take for miles to appear on my travel partner account?

Please allow 8-10 weeks for mileage activity to be posted to your travel partner membership account.

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21. 

If I transfer my points to miles, what is the minimum points I can transfer?

You can transfer 2.5 points to 1 mile starting with a minimum of 5,000 points, which converts to 2,000 miles. Convert 50,000 points and receive a 5,000-mile bonus for a total of 25,000 miles. Please refer to our Convert Points to Miles page for specific details on participating travel partners.

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22. 

How long does it take for Meeting Dividends to be reflected on my account?

Hyatt Meeting Dividends® bonus points or miles (or mileage equivalent) will be credited after the meeting and/or catered event has been held and paid for in accordance with the Sales or Catering Contract.

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23. 

Once I join Hyatt Gold Passport, how soon will I receive my membership materials?

Your membership credentials, including your Hyatt Gold Passport membership card, will arrive in the mail 2 to 3 weeks after your first stay if you reside within the U.S. or Canada, and 3-4 weeks after your first stay if you reside outside the U.S. or Canada.

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24. 

How often will I receive my Hyatt Gold Passport account summary?

E-Summaries are e-mailed every two months, starting in January, when you provide us with your email address and select to receive your account summary electronically on the Communications Preferences tab in the My Profile section. Otherwise, paper account statements are mailed to you every quarter if you have account activity in the statement period.

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25. 

What are the membership levels of the Hyatt Gold Passport program?

Hyatt Gold Passport offers three membership levels: Gold, Platinum and Diamond. To learn more about specific benefits and membership requirements of the Hyatt Gold Passport membership levels, please visit our Membership Levels page.

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26. 

How can I request credit for stays that are not reflected on my account?

Stays prior to enrollment in Hyatt Gold Passport are not eligible for credit. However, as a Hyatt Gold Passport member you may request credit for stays up to six months after check-out. Please allow 2-3 weeks from your check-out date for your stay to appear in your account. For stays within the U.S or Canada, simply complete and submit your request using our online Past Stay Credit form. For stays outside the U.S. and Canada, in order to expedite your request simply forward a copy of your hotel bill to Hyatt Gold Passport Customer Service via fax or mail. Please provide your Hyatt Gold Passport account number (and your preferred travel partner number if choosing miles for your stay).

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27. 

What stays are eligible towards earning Platinum/Diamond status?

Hyatt Gold Passport Platinum/Diamond membership will be given to Hyatt Gold Passport members who, in the course of one calendar year (January-December), meet the corresponding stay requirements and pay an Eligible Rate for each stay. For complete details please select one of the links below.

Platinum membership
Diamond membership

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GENERAL

1. 

How will I know which outlets are participating?

Participating outlets can be identified through 1) visiting hyatt.com/diningandspa to view a list of participating hotels, 2) visiting the property's website and their noted outlets, 3) contact Hyatt Gold Passport (HGP) Customer Service or 4) contact the hotel directly.

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2. 

Do I have to carry my HGP card to earn points in outlets?

No, a valid photo ID is required. If member does not know account number, Hyatt Associates at participating outlets can look up the Hyatt Gold Passport account number with name and email address or mailing address.

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3. 

Do I need photo ID?

Yes, member is required to show photo identification to earn or redeem points in outlets (as they are when checking into a property).

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4. 

Why wouldn't the charges eligible for earning be the same as those for redemption?

Legally Hyatt must adhere to earning and redemption restrictions which vary by transaction.

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5. 

How will dining and spa transactions appear on my member account detail on goldpassport.com?

Member must be logged in on goldpassport.com to view transactions. Within the Account Details section, member will be able to sort by Dining/Spa to view earning and redemption transactions.

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6. 

Who do I contact with questions on the new benefits?

Please visit hyatt.com/diningandspa for more information, email questions to gpcs@hyatt.com or contact the nearest Worldwide Reservation Center.

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EARNING

7. 

How can I earn points for F&B and Spa when not staying at the hotel?

If member is a Hyatt Gold Passport (HGP) member and visit participating restaurants or spas, member will provide HGP account number to the Hyatt Associate at the outlet at time of payment to process the earned points (5 HGP points per $1USD) on eligible charges.

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8. 

What is eligible for earning at restaurants and spas?

Eligible changes vary on a hotel-by-hotel basis, but generally include spa and salon services, spa and salon retail items, and food and beverage expenditures (except at outlets not operated by the hotel). Points will not be awarded on tips, service charges, taxes, gratuities and alcoholic beverage purchases in certain jurisdictions. (Alcohol excluded where prohibited by law). Other exclusions may apply.

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9. 

Do points earned in outlets count as bonus or base?

Points earned on eligible charges (5 HGP points per $1USD dollar) will count as base points.

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10. 

Will any points count towards lifetime tier?

Points earned on eligible restaurant and spa charges (5 HGP points per $1USD) will count as base and therefore count toward earning Lifetime Diamond status. Any bonus points earned will not.

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11. 

Do I receive my Platinum or Diamond tier bonus points on the base spend?

Yes, tier bonuses will be earned on eligible charges on visits to the restaurants and spas.

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12. 

How will I know that I've received points for my meal or spa visit?

Member's restaurant or spa receipt will display the HGP account number and eligible spend for point-earning. Member can also view activity on goldpassport.com, the outlet name will display along with the appropriate earned points.

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13. 

If the points are issued in USD, then how will I know my earning when I stay outside the United States?

Eligible spend is converted to USD based on the previous day's Foreign Exchange Market rates.

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14. 

How do I receive retro credit for dining or spa?

Member must contact the hotel's outlet directly to request retroactive point issuance. (Retroactive point issuance credit timeframes vary hotel-by-hotel.)

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15. 

How soon will I receive points for my dining or spa transactions?

In most cases, points will be credited to your account at time of payment instantly. If unexpected system outages arise, it could take up to 48 hours to process.

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16. 

Can I earn points from both Hyatt Gold Passport and receive other dining program benefits?

Member must choose to participate in only one of the programs per visit.

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17. 

Do I earn points if a transaction is refunded?

If a transaction is refunded, points will be removed from the HGP account equivalent to the amount of the refund.

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18. 

If I charge dining and spa transactions to my guest room, can I receive double points?

No, any charges billed to a room will only receive points based on the charges reflected on the room invoice/folio and will be posted after checkout along with any other eligible stay-related spend.

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19. 

Will any type of payment be eligible for guests to earn points in restaurants and spa?

Eligible forms of payment include cash, check, or major credit cards or debit/bank cards. Ineligible payment methods may include but are not limited to hotel House Accounts, charges settled by a company or organization, Hyatt Gold Passport dining and spa awards, room charges, Hyatt-branded gift cards, Hyatt gift cheques, or hotel-specific gift card/certificates.

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20. 

Do point earnings for dining and spa count toward tier status?

Points awarded for outlet visits will not count towards earning Hyatt Gold Passport tier status, such as Platinum and Diamond. Outlet visits will not count as stays or nights towards earning Hyatt Gold Passport tier status.

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21. 

Will my points expire at all?

Points do not expire.

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22. 

Can I use my points earned from restaurant or spa visits to redeem for free nights at Hyatt hotels?

Yes, points earned in restaurants and spas are the same as any other Hyatt Gold Passport points earned.

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23. 

Can I also use my points earned from restaurant or spa visits for points to miles conversions with Hyatt Travel Partners?

Yes, points earned in restaurants and spas are the same as any other Hyatt Gold Passport points earned.

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24. 

Can I enroll at a spa or restaurant if I'm not yet a HGP member?

Yes. You will need to provide the following at a minimum to enroll: first/given name, last/surname and a valid email address.

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REDEMPTION

25. 

What can I redeem for?

Members may redeem points for a pre-determined dollar value award that can be used as a credit toward eligible redemption charges in participating Hyatt outlets. Eligible redemption charges vary on a hotel-by-hotel basis, but generally include spa and salon services, spa and salon retail items, and food and beverage expenditures at participating outlets, service charges, taxes and gratuities. Awards may not be redeemed on alcoholic beverage purchases in certain jurisdictions.

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26. 

How do I redeem awards for dining and spa?

When visiting a participating restaurant or spa, at the time of payment, member may request to use Hyatt Gold Passport points as a form of payment. Associate will share dining & spa award chart and member will specify which award and corresponding points they choose to redeem. The Associate will be able to advise the total dollar value available on the receipt that may be paid for by points based on member's current point balance.

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27. 

How will I know that the points have been deducted from my account?

Final payment receipt will display the award credit applied to check along with an award authorization/reference number. Member may also view your account online at goldpassport.com to find outlet detail and redemption amount.

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28. 

Can I redeem points over the amount owed, under or the exact amount?

Member can redeem points to cover the total redemption eligible amount of a check (up to US$1,000). Member may also select partial payment and request to redeem a smaller amount on the dining and spa award chart and then must settle the remainder with another form of payment (remaining charges cannot be billed to a room invoice/folio).

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29. 

Can I redeem points and spend cash in the same transaction?

Yes. Once member has redeemed points for a dining & spa award, member may pay the remaining balance with another form of payment (cash, check or credit card).

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30. 

Can an award transaction be refunded/reversed?

Yes, member must contact the restaurant or spa directly to request a refund of a redeemed award.

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31. 

What items can't I redeem for?

Ineligible charges may include but are not limited to delivery charges, in-room dining, and catering or banquet charges.

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32. 

Does point redemption for F&B or Spa ONLY work for the member him/herself?

Member must be present to redeem points in the restaurant or spa outlet.

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33. 

Can redemption be done on demand or does it need to be pre-arranged?

Redemption must be done on-demand but it's suggested to book any restaurant or spa reservations in advance.

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34. 

Can I redeem points any time when booking a spa appointment?

No, redemption must happen at time of payment.

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35. 

How much lead time is needed to make a spa or dinner reservation?

Reservation lead times vary outlet-to-outlet, please contact the hotel directly to make a dining or spa reservation.

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36. 

For Planner Rewards company accounts, will those points also be valid for Spa or F&B point redemption for individual employees of the company?

No, points in a Planner Rewards company account can only be redeemed for free nights (transferrable to another member), Future Meeting Credits, or through converting miles with a Travel Partner.

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1. 

What are Platinum Extra Awards?

Platinum Extras Awards are rewards that Platinum members receive after every third eligible stay at Hyatt in a calendar year. These awards offer a choice of bonus points, food and beverage amenities, room upgrades and more.

New Platinum members receive their first Platinum Extras Award certificate as part of their Platinum membership materials. Platinum members receive subsequent awards via e-mail after every third eligible stay in a calendar year until they achieve Diamond status.

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2. 

Why is Hyatt Gold Passport eliminating Platinum Extras Awards in 2013?

Hyatt Gold Passport continually evaluates all aspects of the loyalty program, focusing its investments on benefits that members value and utilize. Less than 25% of Platinum Extra Awards were redeemed; it simply makes the most sense for the program to support the training, communications and operational infrastructure of more popular benefits.

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3. 

What happens to my existing Platinum Extras Award?

As always, Platinum Extras Awards are valid for redemption for 90 days from the date of issue. If an on-property benefit award is selected, the Platinum Extras Award certificate issued by Hyatt Gold Passport will be valid through the expiration date found on the award certificate – 90 days from issuance.

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4. 

When will I stop earning Platinum Extra Awards?

Eligible stays completed by December 31, 2012 will count toward Platinum Extra Awards. Platinum members will stop earning toward Platinum Extra Awards for stays after December 31, 2012.

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5. 

When will new Platinum members stop receiving Platinum Extras Awards in their membership materials?

All membership materials fulfilled after December 31, 2012 will not include a Platinum Extras Award.

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6. 

Are there any other changes to the Platinum membership benefits?

There are no other changes to Platinum membership benefits at this time.

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1. 

How do I participate?

To participate, you must be a Hyatt Gold Passport® member. Join Hyatt Gold Passport today. New members who enroll in Hyatt Gold Passport from February 15, 2013 through April 30, 2013, will automatically be registered for the promotion. Current members must register by April 30, 2013 to participate.

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2. 

What are the qualifying registration dates of the promotion?

From February 15, 2013 through April 30, 2013, current members may visit www.goldpassport.com/possibilities to complete registration into the promotion. New members will automatically be registered for the promotion upon enrollment in Hyatt Gold Passport from February 15, 2013 through April 30, 2013. Registration will be closed after April 30, 2012.

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3. 

What are the qualifying stay dates of the promotion?

The promotion period for earning points begins March 1, 2013 and ends on May 31, 2013.

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4. 

How does the Hyatt Gold Passport promotion work?

First, join Hyatt Gold Passport today. If you are a current member, please register to participate at goldpassport.com/possibilities. Then, after every three eligible nights, up to 45 eligible nights, you stay at Hyatt from March 1, 2013 through May 31, 2013, you will earn cumulative bonus points. Please reference the chart below.

Stay Earn Total Bonus Points Earned
3 Eligible Nights + 3,000 bonus points = 3,000
6 Eligible Nights + 3,000 bonus points = 6,000
9 Eligible Nights + 3,000 bonus points = 9,000
12 Eligible Nights + 3,000 bonus points = 12,000
15 Eligible Nights + 3,000 bonus points = 15,000
18 Eligible Nights + 3,000 bonus points = 18,000
21 Eligible Nights + 3,000 bonus points = 21,000
24 Eligible Nights + 3,000 bonus points = 24,000
27 Eligible Nights + 3,000 bonus points = 27,000
30 Eligible Nights + 3,000 bonus points = 30,000
33 Eligible Nights + 3,000 bonus points = 33,000
36 Eligible Nights + 3,000 bonus points = 36,000
39 Eligible Nights + 3,000 bonus points = 39,000
42 Eligible Nights + 3,000 bonus points = 42,000
45 Eligible Nights + 3,000 bonus points = 45,000

Be sure to provide your Hyatt Gold Passport membership number when making reservations and at check-in.

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5. 

Do the three (3) nights have to be consecutive?

No. The required nights do not need to be consecutive. We will track your eligible nights and once the stay qualifications have been met, your bonus points will be posted to your Hyatt Gold Passport account. Please allow 2 – 3 weeks after your 3rd eligible night for bonus points to be posted to your Hyatt Gold Passport account (allow 4 – 6 weeks for bonus points from nights outside the U.S.).

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6. 

How many bonus points can I earn?

You can earn up to 45,000 Hyatt Gold Passport bonus points with this promotion.

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7. 

What is considered an Eligible Night?

For the purpose of this Offer, an “Eligible Night” shall be defined as one (1) night at any participating hotel or resort when choosing points or miles and paying an Eligible Rate.

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8. 

What is an Eligible Rate?

For the purpose of this Promotion, an "Eligible Rate" shall be defined as any hotel published room rate, including, but not limited to, rates found on hyatt.com, the Hyatt Daily Rate, volume, AAA and senior citizen rates. "Ineligible Rates" are discounted rates, including, but not limited to, any free night stays, Internet wholesale rates (such as priceline.com, hotels.com, etc.), traditional wholesale rates (such as GOGO Worldwide Vacations, Pleasant Holidays, etc.), airline crew rates, airline employee rates, travel agency employee rates, Club at the Hyatt discount certificate stays, Hyatt employee or employee family discount rates, airline interrupted-trip vouchers or contracted rooms (a contracted room is a room that has been reserved pursuant to a written and executed agreement between a hotel and a corporation, government agency or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time).

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9. 

What are the redemption dates for the bonus points?

Bonus points can be redeemed anytime and do not expire.

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10. 

Will I receive Hyatt Gold Passport base points for my stay in addition to the bonus points?

Yes, as a Hyatt Gold Passport member, you will still earn the standard five (5) points per eligible dollar spent. Platinum or Diamond members will still earn their tier bonus.

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11. 

Does it matter if I choose points or miles for my stay in order to earn bonus points?

No. You can choose to earn points or miles for your base earning, but the promotion is fulfilled with Hyatt Gold Passport bonus points.

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12. 

Are there any restrictions on the form of payment in order to participate in this promotion?

No, all forms of payment are accepted.

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13. 

When will I receive my bonus points?

Your bonus points will be posted to your account as you complete every three (3) eligible nights (up to 45). Please allow 2 – 3 weeks after your third eligible night for bonus points to be posted to your Hyatt Gold Passport account (allow 4 – 6 weeks for bonus points from nights outside the U.S.).

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14. 

Where can I see how many bonus points I have earned?

To see how many bonus points you have earned and to redeem the bonus points, visit goldpassport.com, access your account with your Hyatt Gold Passport membership number/user name and password, click on Account Details in the My Account section.

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15. 

If I pay for more than one room, will I receive bonus points for all rooms?

No. Bonus points will be given for one room per member, per stay regardless of the number of paid rooms.

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GENERAL

1. 

What is the new relationship between Hyatt Hotels & Resorts® and MGM Resorts International®?

Hyatt® and MGM Resorts International® have teamed up to form an unprecedented relationship in the hospitality industry, offering substantial benefits to members of their respective loyalty programs, Hyatt Gold Passport® and M life.

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2. 

What are the benefits of this new relationship for Hyatt Gold Passport members?

Benefits for Hyatt Gold Passport members include:
  • Hyatt Gold Passport members have the opportunity to earn Hyatt Gold Passport points on every dollar of M life-Eligible Spend at participating M life resorts. Please see Question 4 in Section A for the participating M life resorts and see Section B (Earning Hyatt Gold Passport points at participating M life resorts) for more information.
  • All M life-Eligible Stays by Hyatt Gold Passport members at any of the participating M life resorts will count toward Hyatt Gold Passport tier status.
  • Hyatt Gold Passport members will be able to redeem their Hyatt Gold Passport points for free night awards at participating M life resorts. Visit goldpassport.com to see the number of points required to redeem for each participating M life resort. Please see Section C (Redeeming Hyatt Gold Passport points at participating M life resorts) for more information.
  • Participating M life resorts may be booked through Hyatt.com and the Worldwide Reservation Centers.
  • Coming in August 2013, Hyatt Gold Passport members will also be eligible to opt-in to a matching tier status in M life, which will provide a variety of M life resort benefits to Hyatt Gold Passport members.

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3. 

What is M life?

M life is the rewards program of MGM Resorts International. M life allows members to earn Tier Credits that build to rewards and benefits at participating M life resorts. Full program details can be found here.

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4. 

What are the participating M life resorts?

All M life resorts in Las Vegas are participating, which include: Bellagio®, Aria™, Vdara™, MGM Grand®, The Signature at MGM Grand®, Mandalay Bay®, THEhotel®, The Mirage®, Monte Carlo™, New York New York™, Luxor® and Excalibur®. Although Circus Circus is owned by MGM Resorts International, it is not an M life resort and therefore is not part of this new relationship.

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5. 

What benefits do I receive as an M life member?

M life benefits can be enjoyed at participating M life properties. Full M life program details can be found here. You may also learn more about M life by visiting any M life desk at any of the participating M life resorts.

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6. 

Do I need to be an elite member of either program to enjoy the benefits?

No, you do not need to be an elite member of either program to enjoy the benefits of this new relationship.

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7. 

When can I begin receiving the benefits of the relationship?

Effective June 20th, 2013, members of both programs may begin receiving benefits of the new relationship. Coming in August, Hyatt Gold Passport members will also be eligible to opt-in to a matching tier status in M life.

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EARNING HYATT GOLD PASSPORT POINTS AT PARTICIPATING M LIFE RESORTS

8. 

At which M life resorts can I earn Hyatt Gold Passport points?

You may earn Hyatt Gold Passport points at any of the participating M life resorts. Please see Question 4 in Section A for the list of participating M life resorts.

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9. 

Do I have to be a Hyatt Gold Passport member to earn Hyatt Gold Passport points at participating M life resorts?

Yes, you must be a member of both Hyatt Gold Passport and M life and provide both of your member numbers upon booking or check-in to earn Hyatt Gold Passport points at participating M life resorts. There is no cost to sign up for either program.

Join Hyatt Gold Passport.

Join M life.

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10. 

Do I need to be an M life member to earn Hyatt Gold Passport points at participating M life resorts?

Yes, you must be both a Hyatt Gold Passport and an M life member and provide both those numbers upon booking or check-in to earn Hyatt Gold Passport points at participating M life resorts. There is no cost to sign up for either program.

Join Hyatt Gold Passport.

Join M life.

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11. 

How do I earn Hyatt Gold Passport points at participating M life resorts?

To earn Hyatt Gold Passport points at participating M life resorts, you must:
  1. Be a member of both Hyatt Gold Passport and M life
  2. Notify the Front Desk agent at check-in that you would like to earn Hyatt Gold Passport points and ensure that both your M life and Hyatt Gold Passport member numbers are on your reservation and final hotel folio
You may earn Hyatt Gold Passport points at participating M life resorts only on the M life-Eligible Spend on your final hotel folio.

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12. 

What is considered M life-Eligible Spend for earning Hyatt Gold Passport points at the participating M life resorts?

You may earn Hyatt Gold Passport points on M life-Eligible Room Spend and M life-Eligible Incidental Spend at participating M life resorts:
  • M life-Eligible Room Spend is room rate spend on M life-Eligible Nights.
  • M life-Eligible Incidental Spend is determined by M life program Terms and Conditions. Casino spend is not M life-Eligible Spend.
You may earn Hyatt Gold Passport points at participating M life resorts only on the M life-Eligible Spend on your final hotel folio. Remember to notify the Front Desk agent at check-in that you would like to earn Hyatt Gold Passport points and ensure that both your M life and Hyatt Gold Passport member numbers are on your reservation and final hotel folio.

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13. 

What is considered an M life-Eligible Stay at the participating M life resorts?

An M life-Eligible Stay is:
  1. Any stay where payment is made directly to a participating MGM Resorts International property; OR
  2. Bookings made through Hyatt.com; OR
  3. Bookings made through a Hyatt Global Contact Center.
Reservations made through third party on-line sites and services (such as Expedia, Priceline or hotels.com), M life resort complimentary room stays, master account group bookings , stays of 15 or more nights, and Hyatt Gold Passport free night award stays are not M life-Eligible Stays.

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14. 

What is considered an M life-Eligible Night at the participating M life resorts?

An M life-Eligible Night is any night of an M life-Eligible Stay as defined above. Reservations made through third party on-line sites and services (such as Expedia, Priceline or hotels.com), M life resort complimentary room nights, master account group bookings , stays of 15 or more nights, and Hyatt Gold Passport free night award nights are not M life-Eligible Nights.

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15. 

Can I earn Hyatt Gold Passport points on M life-Eligible Incidental Spend even if my stay is ineligible?

Yes, you may charge your M life-Eligible Incidental Spend to your room folio and earn Hyatt Gold Passport points for that spend, even if your stay is ineligible, on up to $5,000 of M life-Eligible Incidental Spend.

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16. 

How many Hyatt Gold Passport points per dollar will I earn at the participating M life resorts?

Members earn five (5) Hyatt Gold Passport points for every dollar of M life-Eligible Spend at the participating M life resorts.

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17. 

Will Platinum and Diamond members receive their Hyatt Gold Passport point bonus at participating M life resorts?

Yes, all Hyatt Gold Passport members will earn five (5) Hyatt Gold Passport points for every dollar of M life-Eligible Spend at the participating M life resorts. Platinum and Diamond members will also receive their respective 15% and 30% point bonus.

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18. 

Is there a limit on how many Hyatt Gold Passport points I can earn on M life-Eligible Spend at the participating M life resorts?

  • There is no limit on how many Hyatt Gold Passport points you can earn on M life-Eligible Room Spend
  • You may earn Hyatt Gold Passport points on up to $5,000 on M life-Eligible Incidental Spend
  • You may not earn Hyatt Gold Passport points on casino spend

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19. 

Can I earn Hyatt Gold Passport points on multiple rooms at participating M life resorts?

You can earn Hyatt Gold Passport points on multiple rooms at participating M life resorts as you would earn Tier Credits on multiple rooms at participating M life resorts, which is defined by M life program Terms and Conditions.

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20. 

Do M life-Eligible Stays and M life-Eligible Nights at participating M life resorts count towards Hyatt Gold Passport tier status?

Yes, M life-Eligible Stays and M life-Eligible Nights at participating M life resorts count towards Hyatt Gold Passport tier status.

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21. 

Are meeting and events booked and held at participating M life resorts eligible for Hyatt Gold Passport Planner Rewards?

No, meeting and events booked and held at participating M life resorts are not eligible for Hyatt Gold Passport Planner Rewards.

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22. 

Will I be able to earn both M life Tier Credits and Hyatt Gold Passport points at the participating M life resorts?

Yes, as a Hyatt Gold Passport and M life member, you can earn both M life Tier Credits and Hyatt Gold Passport points on M life-Eligible Spend at the participating M life resorts.

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23. 

Can I earn additional partner points at participating M life resorts, such as miles?

No, Hyatt Gold Passport members cannot earn additional partner points other than Hyatt Gold Passport points and M life Tier Credits at participating M life resorts.

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24. 

Can I convert my Hyatt Gold Passport points earned at M life resorts into miles?

Yes, once you earn Hyatt Gold Passport points at participating M life resorts, they are no different than the Hyatt Gold Passport points earned at Hyatt hotels and resorts, and so, they may be converted into miles.

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25. 

Can I convert my Hyatt Gold Passport points into M life Tier Credits?

No, you cannot convert Hyatt Gold Passport points into M life Tier Credits.

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26. 

Who can I call if I have questions about an upcoming stay at participating M life resort?

If you have any questions regarding the relationship, please call 1-800-51-HYATT in the U.S. and Canada or contact your nearest Worldwide Reservation Center. If you have concierge questions regarding your upcoming stay at a participating M life resort, please contact the property concierge team of the specific M life resort for further assistance.

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27. 

Will the participating M life resorts provide any Hyatt Gold Passport in-hotel benefits such as preferred rooms, confirmed bed type, complimentary in-room Internet access, expedited check-in and check-out, guaranteed room availability, late check-out, four confirmed suite upgrades each year, Diamond welcome amenity, club access, and nightly room refresh?

No, Hyatt in-hotel benefits offered at Hyatt hotels and resorts to Hyatt Gold Passport Platinum and Diamond members are not offered at participating M life resorts. Guests will enjoy the authentic experiences offered by M life while staying at the participating M life resorts. However, when tier reciprocity launches in August 2013, a Hyatt Gold Passport member will be eligible to opt in to a matching M life Tier Status, which includes M life in-hotel benefits at participating M life resorts. View a complete list of hotel benefits for M life members.

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28. 

Do I earn 3x Hyatt Gold Passport points at participating M life resorts while using the Hyatt Credit Card like I would at Hyatt hotels and resorts?

M life resorts are not Hyatt hotels and resorts, so you will earn at participating M life resorts as you would at any non-Hyatt hotel or resort. Hyatt Gold Passport points earned through the Hyatt Credit Card are in addition to the standard five (5) Hyatt Gold Passport points for every dollar of M life-Eligible Spend earned at the participating M life resorts.

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29. 

Will I receive credit for past stays at a participating M life resorts if I forgot to provide my Hyatt Gold Passport and M life membership numbers?

Yes, you can receive credit for past M life-Eligible Stays that began on or after June 20, 2013, provided that you were both an M life member and Hyatt Gold Passport member prior to checkout of that M life-Eligible Stay. Please contact M life Member Services at memberservices@mgmresorts.com or 866.761.7111 and provide your full name, home address, property visited, dates of stay, M life number and Hyatt Gold Passport number.

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30. 

How long after my M life-Eligible Stay at a participating M life resort can I request to earn Hyatt Gold Passport points for that stay?

You can request past stay credit for previous M life-Eligible Stays up to a year, provided that the M life-Eligible Stay began on or after June 20, 2013 and you were both an M life member and Hyatt Gold Passport member prior to checkout of that M life-Eligible Stay. More details can be found on Hyatt.com.

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REDEEMING HYATT GOLD PASSPORT POINTS AT PARTICIPATING M LIFE RESORTS:

31. 

At which M life resorts can I redeem Hyatt Gold Passport points?

You may redeem Hyatt Gold Passport points for free night awards at any of the participating M life resorts. Please see Question 4 in Section A for the list of participating M life resorts.

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32. 

Do I have to be a Hyatt Gold Passport member to redeem Hyatt Gold Passport points for free night awards at participating M life resorts?

Yes, you must be a Hyatt Gold Passport member to redeem Hyatt Gold Passport points for free night awards at participating M life resorts. There is no cost to sign up for Hyatt Gold Passport.

Join Hyatt Gold Passport.

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33. 

Do I need to be an M life member to redeem Hyatt Gold Passport points for free night awards at participating M life resorts?

No, you don't need to be an M life member to redeem Hyatt Gold Passport points for free night awards at participating M life resorts.

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34. 

How do I redeem Hyatt Gold Passport points for free night awards at participating M life resorts?

You may redeem Hyatt Gold Passport points by booking an award night through either Hyatt.com or by calling your nearest Worldwide Reservation Center. Hyatt Gold Passport free night awards may not be booked through MGM Resorts International, M life resort or any other non-Hyatt channel.

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35. 

How many Hyatt Gold Passport points are required to redeem for free night awards at participating M life resorts?

Each participating M life resort has been assigned a category consistent with Hyatt Gold Passport established categories for free night awards. To find which category a particular participating M life resort is in, consult the list here. The number of points required for each category is consistent with Hyatt Gold Passport free night awards redemption table here.

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36. 

Do Hyatt Gold Passport members pay resort fees on free night awards redeemed at the participating M life resorts?

Yes, Hyatt Gold Passport members will be required to pay resort fees on free night awards redeemed at participating M life resorts.

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37. 

What is included in the MGM resort fees?

Resort fees and inclusions vary by property. Please see information provided while booking on Hyatt.com or through the Worldwide Reservation Centers on each specific M life resort for more information.

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38. 

Are there blackout dates for free night award redemption at M life resorts?

Yes, there may be blackout dates for free night award redemption at participating M life resorts. These dates will not be available to book free night awards on Hyatt.com or through the Worldwide Reservation Centers.

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39. 

Can I redeem my Hyatt Gold Passport points for suites and room upgrades at the participating M life resorts?

No, you may not redeem Hyatt Gold Passport points for suites or room upgrades at participating M life resorts.

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40. 

Can I use my Hyatt Gold Passport Diamond suite upgrades at the participating M life resorts?

No, you may not use your Hyatt Gold Passport Diamond suite upgrades at the participating M life resorts.

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41. 

Can I redeem my Hyatt Gold Passport points for spa, dining and other incidentals at participating M life resorts?

No, you cannot redeem your Hyatt Gold Passport points for spa, dining and other incidentals at participating M life resorts.

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42. 

Can I redeem my Hyatt Credit Card free night awards at participating M life resorts?

Yes, Hyatt Credit Card members can redeem their 2 free night awards at any participating M life resort and their anniversary award night at a Category 1-4 participating M life resort. Hyatt Credit Card free night awards and anniversary free night awards are only valid for standard room inventory, and are not valid for suite accommodations. Please see Questions 2 and 6 in Section C for more information.

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RECEIVING A MATCHED TIER IN M LIFE FOR HYATT GOLD PASSPORT MEMBERS: TIER RECIPROCITY

43. 

What is tier reciprocity?

A unique offering of this relationship, tier reciprocity enables members to experience additional hotel benefits during their stay. Coming in August 2013, you can opt-in to a matched tier in M life based on your tier in Hyatt Gold Passport, which will give you access to all the benefits of M life at participating M life resorts. More information will be available in August 2013.

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44. 

When can I sign up for tier reciprocity?

Tier reciprocity will be available in August 2013. More information will be available at that time.

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45. 

How do I sign up for tier reciprocity in August as a Hyatt Gold Passport member?

In August 2013, Hyatt Gold Passport members will receive an email explaining how to take advantage of this benefit if your Hyatt Gold Passport tier is eligible for a matched tier in M life. You may also visit the Hyatt.com in August 2013 for additional information and instructions.

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46. 

Which M life tier will I receive when I opt-in for tier reciprocity in August?

Please see the forthcoming chart, to be displayed on June 20th, 2013 on hyatt.com/mlife.

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47. 

Once I opt-in for a matched tier in M life, does my matched tier in M life expire?

Once you have received your matched tier in M life, all rules, regulations and expirations of the M life program apply. Full M life program details can be found here.

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EARNING TIER CREDITS AT HYATT HOTELS AND RESORTS FOR M LIFE MEMBERS:

48. 

What are Tier Credits?

Tier Credits are credits towards tier advancement in the M life program and are not part of the Hyatt Gold Passport program. Tier Credits help advance M life members to the next tier in M life, allowing members to build towards rewards and benefits at participating M life resorts. Tier Credits are earned based on Eligible Spend at M life resorts and now participating Hyatt hotels and resorts through this relationship. Full details on M life and Tier Credits can be found here.

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49. 

At which Hyatt hotels or resorts can I earn Tier Credits?

You may choose to earn Tier Credits instead of Hyatt Gold Passport points at more than 450 participating Hyatt hotels and resorts worldwide. Currently all Hyatt hotels and resorts are participating, but Tier Credits cannot be earned at vacation ownership properties, Hyatt Residences and Hyatt Residence Club properties.

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50. 

Do I have to be a Hyatt Gold Passport member to earn Tier Credits at participating Hyatt hotels and resorts?

Yes, you must be both a Hyatt Gold Passport and an M life member to earn Tier Credits at participating Hyatt hotels and resorts. There is no cost to sign up for either program.

Join Hyatt Gold Passport.

Join M life.

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51. 

Do I have to be an M life member to earn Tier Credits at participating Hyatt hotels and resorts?

Yes, you must be both a Hyatt Gold Passport and an M life member to earn Tier Credits at participating Hyatt hotels and resorts. There is no cost to sign up for either program.

Join Hyatt Gold Passport.

Join M life.

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52. 

How do I earn M life Tier Credits for stays at the participating Hyatt hotels and resorts?

ANSWER: To earn M life Tier Credit for stays at participating Hyatt hotels and resorts, simply present your M life membership card or number at any participating Hyatt hotel upon check in and request to earn Tier Credits. The name on your M life membership card must match the name on the reservation and your ID upon check in. You may only earn M life Tier Credits for the Eligible Spend on your final hotel folio. Remember to notify the Front Desk agent at check-in that you would like to earn M life Tier Credits and to add both your M life and Hyatt Gold Passport member numbers to your reservation.

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53. 

What is considered Eligible Spend for earning Tier Credits at participating Hyatt hotels and resorts?

Eligible Spend for earning Tier Credits at participating Hyatt hotels and resorts is determined by Hyatt Gold Passport Terms and Conditions. You may only earn M life Tier Credits for the Eligible Spend on your final hotel folio. Remember to notify the Front Desk agent at check-in that you would like to earn M life Tier Credits and to add both your M life and Hyatt Gold Passport member numbers to your reservation.

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54. 

How many Tier Credits will I earn for stays at the participating Hyatt hotels and resorts?

M life members earn eight (8) Tier Credits for every dollar of Eligible Spend at participating Hyatt hotels and resorts.

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55. 

Is there a limit on how many Tier Credits I can earn on Eligible Spend at the participating Hyatt hotels and resorts?

There is no limit how many Tier Credits you can earn on Eligible Spend at the participating Hyatt hotels and resorts.

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56. 

Can I redeem Tier Credits for free night awards or incidentals at Hyatt hotels and resorts?

No, you may not redeem Tier Credits for free night awards or incidentals at Hyatt hotels and resorts.

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57. 

Do M life Tier Credits count towards Hyatt Gold Passport tier status?

No, M life Tier Credits do not count towards Hyatt Gold Passport tier status.

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58. 

Will I be able to earn both Hyatt Gold Passport points and M life Tier Credits for stays at participating Hyatt hotels and resorts?

No, you may only earn Hyatt Gold Passport points OR M life Tier Credits at participating Hyatt hotels and resorts.

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59. 

Can I earn M life Express Comps at participating Hyatt hotels and resorts?

No, you cannot earn M life Express Comps at the participating Hyatt hotels.

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60. 

Who can I call if I have questions about an upcoming stay at a Hyatt hotel or resort?

You may call 1-800-51-HYATT in the U.S. and Canada or contact your nearest Worldwide Reservation Center.

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61. 

Will the participating Hyatt hotels and resorts participate in any M life program hotel benefits such as discounted rooms and shows, pre-sale tickets, complimentary room upgrades, etc?

No, M life program in-hotel benefits offered at participating M life resorts to M life members are not offered at participating Hyatt hotels and resorts. Guests will enjoy the authentic experiences offered by Hyatt Gold Passport while staying at the participating Hyatt hotels and resorts. However, when tier reciprocity launches in August 2013, an M life member will be eligible to opt-in to a matching Hyatt Gold Passport tier status, which includes Hyatt Gold Passport hotel benefits at Hyatt hotels and resorts. View a complete list of hotel benefits for Hyatt Gold Passport members.

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62. 

Will I receive Tier Credits for a past stay at a participating Hyatt hotel if I forgot to provide my Hyatt Gold Passport and M life membership numbers?

Yes, you can receive credit for past Eligible Stays at participating Hyatt hotels and resorts that began on or after June 20, 2013, provided that you were both an M life member and Hyatt Gold Passport member prior to checkout of that Eligible Stay. Please call 1-800-51-HYATT in the U.S. and Canada or your nearest Worldwide Reservation Center request past stay credit and provide your full name, home address, property visited, dates of stay, M life number and Hyatt Gold Passport number.

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63. 

How long after my Eligible Stay at a participating Hyatt hotel or resort can I request to earn Tier Credits for that stay?

You can request past stay credit for previous Eligible Stays up to a year, provided that the Eligible Stay began on or after June 20, 2013 and you were both an M life member and Hyatt Gold Passport member prior to checkout of that Eligible Stay. More details can be found at Hyatt.com.

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1. 

I am a Hyatt Credit Cardmember. Do I have to register for a separate promotion to receive my 20% bonus?

No. As long as you register at either goldpassport.com/possibilities or goldpassport.com/hyattcardpromotion you will receive the Hyatt Credit Card 20% bonus.

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2. 

Are the qualifying registration and stay dates the same for the Hyatt Credit Card promotion as they are for the global promotion?

Yes. From February 15, 2013 through April 30, 2013, current members may registration into the promotion. The promotion period for earning points begins March 1, 2013 and ends on May 31, 2013.

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3. 

What exactly does a 20% bonus mean?

After every three eligible nights, up to 45 eligible nights, you stay at Hyatt from March 1, 2013 through May 31, 2013, you will earn cumulative bonus points. Please reference the chart below.

Stay Hyatt Gold Passport
Promotion Bonus		 20% Hyatt Credit
Card Bonus		 Total Bonus
Points Earned
3 Eligible Nights + 3,000 bonus points + 600 bonus points = 3,600
6 Eligible Nights + 3,000 bonus points + 600 bonus points = 7,200
9 Eligible Nights + 3,000 bonus points + 600 bonus points = 10,800
12 Eligible Nights + 3,000 bonus points + 600 bonus points = 14,400
15 Eligible Nights + 3,000 bonus points + 600 bonus points = 18,000
18 Eligible Nights + 3,000 bonus points + 600 bonus points = 21,600
21 Eligible Nights + 3,000 bonus points + 600 bonus points = 25,200
24 Eligible Nights + 3,000 bonus points + 600 bonus points = 28,800
27 Eligible Nights + 3,000 bonus points + 600 bonus points = 32,400
30 Eligible Nights + 3,000 bonus points + 600 bonus points = 36,000
33 Eligible Nights + 3,000 bonus points + 600 bonus points = 39,600
36 Eligible Nights + 3,000 bonus points + 600 bonus points = 43,200
39 Eligible Nights + 3,000 bonus points + 600 bonus points = 46,800
42 Eligible Nights + 3,000 bonus points + 600 bonus points = 50,400
45 Eligible Nights + 3,000 bonus points + 600 bonus points = 54,000

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4. 

Can I participate in the Hyatt Gold Passport promotion and also receive the Hyatt Card bonus and earn 99,000 bonus points?

No. The maximum number of bonus points a Hyatt Credit Cardmember can earn during the promotion period is 54,000 points.

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5. 

If I had an active Hyatt Credit Card in the past, but I closed my account, can I receive the Hyatt Credit Card bonus?

No. This promotion is for Hyatt Gold Passport members who have an active Hyatt Credit Card during the promotion period.

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6. 

If I get a Hyatt Credit Card during the promotion period, can I receive the Hyatt Credit Card bonus?

Yes. If you are approved for a Hyatt Credit Card during the promotion period, and register for the promotion, you can earn the 20% bonus for all eligible nights stayed during the promotion period.

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7. 

Additional questions?

If you have additional questions regarding this promotion from Hyatt Gold Passport, please call 1-800-228-3360 or your nearest Hyatt Worldwide Reservation Center.

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