FAQ

Reservation Questions

Q.	How can I make a reservation?
Q.	Are there any restrictions on reserving a room in other countries?
Q.	Where can I find descriptions of rooms?
Q.	What is the room rate?
Q.	What taxes and/or additional charges apply?
Q.	Can I book my corporate rates online?
Q.	Can I book more than one room on the same reservation?
Q.	How will I know whether the room I've selected is available?
Q.	Will I be guaranteed my room will have the bed type, view or location I prefer?
Q.	What is Hyatt's Reservation Guarantee?
Q.	Is my reservation bed type preference guaranteed by Hyatt?
Q.	Is my reservation non-smoking room preference guaranteed by Hyatt?
Q.	How old must I be to reserve a room?
Q.	Can I pay for another guest's room (a friend, family member, co-worker etc) with my credit card?
Q.	What is a third party credit card authorization?
Q.	Is it necessary for me to send a credit card authorization for multiple rooms at the same hotel being billed to the same credit card?
Q.	I don’t see Hyatt Summerfield or Hyatt Place hotels listed as a drop down hotel on the form?
Q.	I am getting an error message that tells me I cannot save the form to my PC?
Q.	I cannot get the third party credit card authorization form to display on Hyatt.com?
Q.	What type of identification will the guest be required to present at check-in if a third party is paying for the guest room?
Q.	Can I email the completed third party credit card authorization to the hotel?
Q.	How do I know if the hotel received my authorization form?

After You Reserve

Q.	Will I receive a confirmation of my reservation?
Q.	How can I review and/or modify my reservation before it's submitted?
Q.	How can I review my reservation after submission?

Profile and Passwords

Q.	Do I need to set up an account or travel profile?
Q.	If I'm a Gold Passport member do I need to create another account on Hyatt.com?
Q.	I forgot my username and password, what should I do?
Q.	Will my information be kept secure? How will Hyatt protect my information?

Gift Certificates

Q.	How To Order Gift Certificate from Our Site?
Q.	How and When Will I Receive Confirmation About an Order Made?
Q.	How Can I Cancel My Order Prior to Shipment?
Q.	How Can I Check the Status of My Order?
Q.	What Payment Options are Available?

Payment and Cancellation

Q.	Do I have to send my credit card through the Internet to book a reservation?
Q.	Is your reservation processing secure?
Q.	Do I need to guarantee my reservation with a credit card or some form of deposit?
Q.	If a deposit is required to guarantee my reservation, when will my credit card be charged?
Q.	Which credit cards can be used to guarantee a reservation?
Q.	Can I use my Gold Passport awards or Hyatt Travel Partners or Airlines awards?

Canceling or Changing an Online Reservation

Q.	How do I change or cancel the reservation I made on-line?
Q.	If I cancel or change my on-line reservation, will I get a refund or credit? Are there any fees I'll have to pay?
Q.	Will I be charged a night's stay if I miss my reservation/arrive late?

Contact Hyatt

Q.	Where do I send questions and comments about this Internet site?
Q.	Where can I send comments regarding a past Hyatt stay?
Q.	What is your telephone number?

Miscellaneous

Q.	Where can I send my resume?
Q.	Where can I find information about Career Opportunities within Hyatt?
Q.	How can I send e-mail messages to a guest?
Q.	How can I get information about Hyatt Gold Passport?
Q.	Can I check-in early? Can I check-in late?
Q.	How can I find information regarding a new Hyatt Hotel?
Q.	Where are new Hyatt Hotels being built?
Q.	What is Camp Hyatt®? What Camp Hyatt® activities are offered?
Q.	How can I receive a Hyatt Brochure via standard mail?
Q.	Where can I send a survey?
Q.	How may I receive information for an educational class or business project?
Q.	What is your corporate address?
Q.	How do I opt out of the Hyatt Extras program if I am not a Hyatt.com member?
Q.	What if I have to check out of the hotel prior to my scheduled departure date?