FAQ'S

Q. Is my company eligible to join the Hyatt Company Travel Program?
A. Your company qualifies if it is legally registered with the government of its country as a corporate entity and possesses a valid business number, tax ID number or similar documentation. If your company already has a national corporate agreement with Hyatt, it is not eligible to join the Hyatt Company Travel Program. Travel agencies, associations/clubs, social groups or government agencies, and similar organizations are not eligible.

If your company has a high volume of room nights, it may qualify for additional savings through a volume agreement. Please contact your Hyatt Worldwide Sales Representative or call 1 877 393 8034. If you are unsure whether your company qualifies for eligibility in the Hyatt Company Travel Program, simply complete the registration form and you will be contacted regarding your status.
Q. My company currently has a local corporate agreement with a Hyatt hotel. If my company enrolls in the Hyatt Company Travel Program, will it be able to retain a local volume rate at that hotel?
A. Yes. Your company will maintain its existing negotiated rate at the Hyatt-branded hotel(s) where your travelers currently stay. In addition, your company will be given access to the special Hyatt Company Travel Program rate, so your travelers will enjoy savings at all participating Hyatt hotels. Please contact your Hyatt Worldwide Sales Representative or call 1 877 393 8034 to participate.
Q. If my company is headquartered outside North America, is it eligible to join the Hyatt Company Travel Program?
A. Yes. As a worldwide program, the Hyatt Company Travel Program is available to all eligible companies no matter where they are headquartered. Your company can enjoy savings and other benefits at participating Park Hyatt™, Andaz®, Grand Hyatt™, Hyatt Regency™, Hyatt Place® and Hyatt Summerfield Suites® properties worldwide.
Q. Does the Hyatt Company Travel Program allow my employees to utilize our corporate number and room rate for personal or leisure travel?
A. Yes. The Hyatt Company Travel discount is available at participating Hyatt-branded properties worldwide.
Q. Does my company need to meet any volume requirements to continue participating in the Hyatt Company Travel Program?
A. Yes. The Hyatt Company Travel Program is designed for companies with stays of at least 50 nights at Hyatt-branded hotels worldwide over a rolling 12-month period. While Hyatt maintains the right to discontinue membership based on a lower threshold of stays, each registered company is evaluated on a case-by-case basis and given every consideration upon re-qualification. That is why it is important that your employees use the Hyatt Company Travel Program site to book travel and track their stays.
Q. If my company registers in the Hyatt Company Travel Program, can we continue to book Hyatt hotels through our company travel agency?
A. All bookings must be reserved through the Company Travel Program website or by calling 800-492-8837 (within U.S. and Canada) or the nearest Hyatt Worldwide Reservation Center, not through other websites or other reservations systems travel agents would typically use unless you have a current local volume account with Hyatt - please contact your Hyatt Worldwide Sales Representative for more information.
Q. Will my travelers be required to provide proof of employment when checking into a Hyatt hotel?
A. Yes, they may. As a security measure and best practice, Hyatt reserves the right to ask for employment verification. Proof of employment may be verified with a business card or company credit card.
Q. How do I enroll my company in the Hyatt Company Travel Program?
A. Enrollment is fast and easy. Simply complete our online registration form. If your company qualifies, an automated email will be sent to the registered Company Administrator welcoming your company into the program and providing instructions on how to register your company's travelers.
Q. After my company has successfully enrolled, how do we sign up our employees?
A. Once your company is registered, you will receive a welcome email with a link you can forward to your employees that allows them to register for the program. For new employees, the Company Administrator may also obtain your company's link at any time by logging into the Hyatt Company Travel Program website and selecting "New Traveler Link" from the navigation menu. Please note, to participate your employees must register on the Hyatt Company Travel Program website and join Hyatt Gold Passport™, Hyatt's award-winning global frequent guest program, before they will be able to access the program's discounted rates.
Q. What if an employee is already a member of Hyatt Gold Passport?
A. Employees who are already members of Hyatt Gold Passport may simply provide their Hyatt Gold Passport membership number when prompted on the employee registration page. Members who qualify for Platinum and Diamond tiers will maintain their current status and benefits, when using the exclusive Hyatt Company Travel Program rates.
Q. What if an employee linked to our Hyatt Company Travel Program account leaves the company?
A. Modifying your roster of employees is fast and easy. Simply log on as the Company Administrator to the Hyatt Company Travel Program website. Visit the "View New Members" section and select the "delete" checkbox next to employees who have left your company. Employees removed from the company account will continue their membership in Hyatt Gold Passport, but they will no longer have access to the exclusive benefits and rates of the Hyatt Company Travel Program.
Q. How do we designate a new Company Administrator in the Hyatt Company Travel Program?
A. A new Company Administrator may be designated by the Company Administrator of record on the Hyatt Company Travel Program website. If the previous Administrator is no longer with your organization, please email the Hyatt Company Travel Program at companytravel@hyatt.com to reset the log-in/password.
Q. What if I forget my password as the Company Administrator? How do I retrieve it?
A. Simply email companytravel@hyatt.com and your company's password will be reset and sent to the registered contact at the designated e-mail address on file.
Q. What can I do to encourage my employees to participate in the Hyatt Company Travel Program?
A. Full participation in the Hyatt Company Travel Program offers benefits to your employees and your company. Once your company has successfully registered, an e-mail will be sent to your Company Administrator including information for traveler sign-ups. The Company Administrator can forward this email to your travelers and encourage them to register. After the initial sign-up phase, as each new traveler is added to the program, your Company Administrator can log-on to the company travel website, access the "New Traveler Link" in the navigation bar and forward a link with sign-up information.
Q. Is there a cost to joining the Hyatt Company Travel Program?
A. No, the program is free with no cost to your company or employees.
Q. Who should enroll my company?
A. Generally, the individual who is responsible for travel decisions or expenses should both enroll your company and be listed as the Company Administrator for your Hyatt Company Travel Program account.
Q. What are the benefits of the program for our employees?
A. Travelers will receive 10% off the Prevailing Rate at Hyatt-branded properties worldwide. Additionally, as members of the Hyatt Company Travel Program, your employees will receive five Gold Passport points for every eligible U.S. dollar spent at Hyatt hotels worldwide earning points toward free nights. Once your company is enrolled in the Hyatt Company Travel Program, your employees must also enroll in Hyatt Gold Passport, Hyatt's award-winning global frequent guest program, and their memberships must be linked to your company's account.
Q. Does my company receive special rates as a member of the Hyatt Company Travel Program?
A. Yes. Employees linked to your company's travel program will have access to our Prevailing Rate and can also book any other available rate. Prevailing Rate generally refers to rates without special deposit policies, cancellation policies, date restrictions, pre-paid special offers or advance purchase.
Q. How do employees receive the Hyatt Company Travel rate?
A. To receive the Hyatt Company Travel rate, your employees must enroll on the Hyatt Company Travel Program website as a traveler of your company and their Hyatt Gold Passport accounts must be linked to your company's account information. Your company's travelers also must use the Hyatt Company Travel Program website by calling 800-492-8837 (within U.S. and Canada) or the nearest Hyatt Worldwide Reservation Center to make reservations for their travel.
Q. What is the process for making hotel reservations?
A. Your company's traveler begins by logging-on to the Hyatt Company Travel Program website. This site must be used to receive the special discounted rate.
Q. Am I able to extend the special Hyatt Company Travel Program number and special rate to clients of my company?
A. Unfortunately no. To enable registered companies to track program usage and generate reports on stays with Hyatt-branded hotels, use of the Hyatt Company Travel Program is limited exclusively to registered employees. Hyatt does make every effort to provide special rates and offers to non-members through a variety of promotional programs.
Q. My company includes a parent company and several subsidiary offices. Should our parent company register once on behalf of all subsidiary offices, or should each subsidiary register separately in the program?
A. Each subsidiary office should register separately in the Hyatt Company Travel Program.
Q. Are associations eligible to join the program?
A. Yes. Associations may join the Hyatt Company Travel Program. However, only paid employees of the association are eligible to receive program benefits and register as travelers. Members of the association are not eligible to join, but may register with their own companies.
Q. What if I haven't received my Company Travel Program number?
A. You should receive an email at the address provided for the Company Administrator with an embedded link and your new Corporate Account number.
Q. What if I'm not able to book the Company Travel Program rate?
A. Rates are based on availability at the time of booking. It could be that the rate is sold out for the dates you are checking. If you would like further information, please contact Company Travel Program reservations by calling 800-492-8837 (within U.S. and Canada) or the nearest Hyatt Worldwide Reservation Center.